1. eTrack User Manual Penchant Software Inc. This manual was written using an Iphone 4s Version 2.0.14 1 One of the keys to successful freight management, transportation, and delivery is the accurate, real-time tracking of the status of shipments, start to finish. Shippers need information about their goods in transit, forwarders, handlers and carriers need to be able to document that they’ve done their jobs and end customers deserve to know what to expect from their delivery experience. While the process isn’t new, eTrack now mirrors all of the traditional freight management and documentation processes and tools and presents them in a powerful mobile application. ETrack provides the transportation professional an accurate, time-saving and convenient transportation management tool. This manual provides instruction for its use. WELCOME TO THE ETRACK MOBILE APPLICATION

2. eTrack User Manual Penchant Software Inc. Chapter 1 – Downloading the App from iTunes Chapter 2 – Perfect Delivery Scenario (from client pick up to a Forward Air location and from Forward Air to final mile consignee Version 2.0.14 Chapter 3 – Delivery Exceptions Chapter 4 – Tips and Tricks (Using the phone, Updating the App, GPS and saving battery life). 2 * Click on the Etrack App next to the chapter to skip to that chapter. This manual was written using an Iphone 4s

3. Penchant Software Inc. eTrack User Manual – Chapter 1 Downloading the App from iTunes 3

4. Penchant Software Inc. eTrack User Manual – Chapter 1 Turn the iPhone on and find the icon App Store and click it. Once the App opens, type in the word “eTrack” and then click on the magnifier on the keyboard 4 Select the Etrack App that is made by Penchant Software

5. Penchant Software Inc. eTrack User Manual – Chapter 1 Click on the “Free” button and it will change to “Install”. Then click on “Install App”. 5

6. Penchant Software Inc. eTrack User Manual – Chapter 1 Type in your Apple ID Password Accept the terms and conditions and wait for the App to install. * In the future, the App should appear on your home page. If it does not appear on your home page after installing it. 6

7. Penchant Software Inc. eTrack User Manual – Chapter 2 Using the App (Perfect Delivery Scenario) 7

8. Penchant Software Inc. eTrack User Manual – Chapter 2 Open the App by clicking on the icon. 8

9. Penchant Software Inc. eTrack User Manual – Chapter 2 Click on the user name field and type in your CC/CE Identification number. Once your ID number is typed in, click on the password field and type in your password. * Refer to Chapter 4 (tips and Tricks) to learn more about how to get your user name and password 9

10. Penchant Software Inc. eTrack User Manual – Chapter 2 Sign your name using your finger or a stylus If you make a mistake and need to reset the screen, click on the “Reset” Button. Once you have signed your name, click on the “Done” button. 10 * If your signature is too short, you will have try again

11. Penchant Software Inc. eTrack User Manual – Chapter 2 Route Overview Button Logout Button Synchronize Routes Button You will need to select the Synchronize Routes and then select the Route Overview button. 11 System Info button

12. Penchant Software Inc. eTrack User Manual – Chapter 2 You will need select your route from the list. 12 * Routes that are complete will not appear on this screen. If your list is long like this one, you will need to speak to the local manager to figure out why you still have open routes.

13. Penchant Software Inc. eTrack User Manual – Chapter 2 You will need select your pick up stop from this screen. 13 * Refer to chapter 4 tips and tricks for further use of the tools on this screen.

14. Penchant Software Inc. eTrack User Manual – Chapter 2 Confirm that this is the stop that you want to pick up and then select “Arrived”. 14 * Refer to chapter 4 tips and tricks for further use of the tools on this screen. Once you click Arrived, you will need to confirm the arrival. If arrival is what you selected then confirm by clicking “Yes”. Clicking ”No” will back you out of the screen

15. Penchant Software Inc. eTrack User Manual – Chapter 2 Click on the barcode icon button to go to the scan screen. If the barcode is not able to be scanned, click on the box where it says “Enter barcode” to type the tracking number in manually. 15 The Circle Icon at the bottom left shows how many items have been scanned versus the number of items expected. The Circle Icon in the bottom right in Red shows the total number of items scanned with exceptions This area shows you the item tracking number and a description of the item(s). It also shows the item scanned in the far right using the fraction. 0/1 means that item has not been scanned.

16. Penchant Software Inc. eTrack User Manual – Chapter 2 Click on the “Scan” button. This will start the camera to scan an item. 16 The Circle Icon at the bottom left shows how many items have been scanned versus the number of items expected. The Circle Icon in the bottom right in Red shows the total number of items scanned with exceptions This part of the screen shows you the items to be scanned. The scan count is in fraction format on the right next to each item.

17. Penchant Software Inc. eTrack User Manual – Chapter 2 You will need to hold the view over the barcode so the red line on the screen is same width as the barcode. The phone will automatically focus and capture the scan, no need to push anything to get the scan. You should hear a beep from the phone for scan conformation. 17

18. Penchant Software Inc. eTrack User Manual – Chapter 2 After you scan an item, you will be brought back to this screen. As you can see, the fractions in the far right are now 1/1 next to each item. 18 The Circle Icon at the bottom left shows how many items have been scanned versus the number of items expected. The Circle Icon in the bottom right in Red shows the total number of items scanned with exceptions. Once all items are scanned, you will need to press the Items button. This window will pop up asking if there are any exceptions

19. Penchant Software Inc. eTrack User Manual – Chapter 2 From this screen you will need to select the “Sign” button. 19 The Circle Icon at the bottom left shows how many items have been scanned versus the number of items expected. The Circle Icon in the bottom right in Red shows the total number of items scanned with exceptions.

20. Penchant Software Inc. eTrack User Manual – Chapter 2 From this screen you will need to select the POD box. Then type in the first and last name of the person that is accepting the drop off. 20 After you have typed in the first and last name, click on the “Sign” button.

21. Penchant Software Inc. eTrack User Manual – Chapter 2 The person accepting the drop off or pick up will sign using their finger or a stylus. 21 Cancel button to go back to POD screen, Clear button clears the signature screen if a mistake was made and the done button accepts the signature.

22. Penchant Software Inc. eTrack User Manual – Chapter 3 Exceptions 22

23. Penchant Software Inc. eTrack User Manual – Chapter 3 23 The first step to documenting an exception is to identify where the exception is located and the condition. Here is a diagram that shows how to tell the front from a side of a package. To be able to identify the correct location of a condition, you must first be able to describe the location. The side of the box that has the label on it is the FRONT of the package.

24. Penchant Software Inc. eTrack User Manual – Chapter 3 24 Now that you have identified where the front of the package is, you can describe the location of the exception. Here is map that will help you describe the location. * You can right click on the Icon below to open a printable version of the Location Guide

25. Penchant Software Inc. eTrack User Manual – Chapter 4 Tips and Tricks 25

26. Penchant Software Inc. eTrack User Manual – Chapter 4 Icons 26 Here are a few Icons that you will see using the App and what they mean If you see this icon next to a route, it is an indicator that route is currently active. The tool icon can be clicked to see assembly details for a job Clicking on this icon will open a screen that shows the progression of the job.

27. Penchant Software Inc. eTrack User Manual – Chapter 4 Icons Continued 27 Here are a few Icons that you will see using the App and what they mean Pressing this icon will put the consignee phone number in your telephone. Then you will need press send on your phone to complete the phone call. This icon will have a letter indicating what state the job is in. This icon will open the GPS navigation in your phone and guide you to the job.