1. Geographical & Access Information on DIT Student Services Social Welfare/ Grants/ Scholarships /Fees Technical questions answered Campus LifeOther Grangegorman September 2014

2. How will this presentation help me? The presentation is designed to be informative and interactive. The purpose of the presentation is to allow staff to familiarise themselves with the new Campus and it’s surroundings as well as the activities that will be carried out on site. What information will it give me? The presentation gives answers to the 50 most frequently ask questions by students. It provides the user with information on how to answer question as well as directing the user to the correct area if they are unable to answer the question. Questions & Answers

3. How can I gain access to the presentation? The presentation is available on the Registrations Intranet site, it will be kept up to date with questions as they arise How do I access the live links on the presentation? Links on the presentation are highlighted in orange text, to open them hold down the Ctrl key and click on the link.

4. DIT Information DIT details How many students study at DIT? How many students study on the Grangegorman Campus? Staff contact details I want to find a member of Staff - Office location/phone number/e-mail address can you help?I want to find a member of Staff - Office location/phone number/e-mail address can you help? I want to speak to the International Office/Admissions can you help ?International OfficeAdmissions Programme details I wish to apply for a DIT programme how do I do this?DIT programme Does DIT offer IELTS?IELTS Does DIT offer English language courses? Student Services Relevant office Admissions Student Services

5. Geographical & Access Directions off-site Where is the nearest Shop/Post Office/ Bus Stop/Dart Station?Shop/Post OfficeBus Stop/Dart Station? Can you provide me with directions to another campus? another campus Where is the nearest car park? Directions & access on-site Where are the computer labs on this campus? I need to book a room how do I go about it? I am attending an event on a DIT Campus but I am unsure of the location can you please help me? I need access to a Studio, can you help? Is there somewhere I can store my bags? Porters Desk/ Reception Porters Desk/ reception

6. Student Services General Services I have applied to DIT but have heard nothing what should I do? I need to get the following, Staff Card/Student Card/Graduate Network Card/External Reader Card?Staff Card/Student CardGraduate Network External Reader I need a transcript of my results, where do I need to go to get this?transcript of my results, Letters I need a letter confirming I am/was a DIT Student/get a form stamped where do I need to go?a letter confirming I am/was a DIT Student/get a form stamped The Student Services Centre/One Stop Shop is closed but I need a letter/something stamped what should I do now?what should I do now Registrations I would like to register /withdraw /defer or apply to repeat how do I go about this?I would like to register /withdraw /defer or apply to repeat how do I go about this? I am a student and I need to find out: what school I am in/who is my head of school/ who is the school administrator and where are their offices?I need to find out Admissions Student Services Exams Student Services School

7. Social Welfare/Grants/Scholarship & Fees Grants Where can I get information on grants and how can I apply for them?information on grants I have a letter from SUSI/grant letter/financial guarantee what do I do?SUSIgrant letter/financial guarantee Social Welfare Where can I get a PPS number?PPS number Can you give me more information on my social welfare entitlementssocial welfare entitlements if I return to Full time Education? Scholarships How do I apply for a Sports Scholarship?Sports Scholarship I am a student and I would like information on financial assistance available from DIT, can you advise?financial assistance Fees How much will a programme cost?a programme cost How do I pay my fees?pay my fees What are the bank account details for DIT?bank account details Student Services Sports Office Financial assistance Student Services

8. Technical PC’s/Wifi How do I log on to PC’s/e-mail/Web courses or Wifi?PC’se-mailWeb courses Wifi I am having problems logging onto PC’s/e-mail/Web courses or Wifi, who do I contact to help me?PC’se-mailWeb coursesWifi Timetables How can I find my timetable online?timetable How can I find exam timetable/exam results on-line?exam timetable Applications /staff Card My Student/Staff card is not working, how can I get it fixed?Student/Staff card IT Support Student Services

9. Campus Life Campus facilities Can I get a travel-card on Campus?travel-card Is there accommodation for students on this campus?accommodation Does DIT offer childcare facilities/Is there a crèche on campus ? Campus facilities Is there a gym on campus/where is the nearest Gym?gym on campus Is there parking facilities onsite for Staff/Students ?parking facilities Is there parking for Students with disabilities?Students with disabilities Campus life How do I register with the disability service?register with the disability service Are the following services available on-site: Disability Service, Counsellor, Career Development Centre, Chaplin, Medical Centre?Disability Service Counsellor,Career Development CentreChaplinMedical Centre I turned up for class and it has been cancelled, can I find out if it has been moved? Students Union Student Services Disability Service Student services School Student Services Fit to Go Gym Porters Desk/ Reception

10. Other other My wallet was stolen on Campus what do I do? I have no money to get home, who can help me? other I am a member of the public, I would like to: Use the computer rooms/book a room or hold an event/Get a tour of the new Campus. other I am a member of the Gardaí, I want information on a student where should I go? Chaplin Porters Desk Student Services

11. Thank you for your attention