1. Preparing for Work Placement in the Hospitality Industry

2. Basic Facts about the Hospitality Industry

3. Employment Status of the Hospitality Industry and the Impact on your Work Placement Only 50.1% are employed fulltime Number of part-time and casual in small businesses

4. Business Employment Size and the Impact on your Work Placement Less than 20 Employees - 85% More than 20 Employees - 15%

5. Success Factors Service Quality Food Quality Staff Quality

6. What makes the Hospitality Industry Unique Totally customer focused First impressions are vitally important High cost awareness Very labour intensive Quality conscious

7. What hospitality businesses are looking for when taking on work placement students

8. Commitment to the industry A positive attitude Basic knowledge of the industry Genuine desire to learn Enthusiasm Ability to work as part of a team Willingness to carry out basic duties

9. What you should do before work placement Find out some information about the organization you will be going to Confirm what is appropriate dress for the employer you are going to Ensure that you are well presented (tidy hair, polished closed in shoes, minimal jewellery, ironed clothes etc)

10. How to make a positive impression during your work placement in the hospitality industry

11. Be enthusiastic Be on time Be honest at all times Be polite to customers and other staff members Show an honest willingness to learn

12. Pursuing a Career in the Industry

13. What is important in the hospitality industry Attitude Appearance Qualifications Experience

14. Recruitment Methods

15. Where you can find more information www.restaurantcater.asn.au/rc/content.aspx?id=9 www.aha.org.au/school2work.html www.careersgateway.serviceskills.com.au www.myfuture.edu.au www.jobjuice.gov.au/default.htm