1. 10.15 – 12.45 Tuesday 30 th November 2010 CMP Meeting Room, Block 4, St David’s Park, Carmarthen, SA31 3HB

2. Workshop Objectives The workshop takes place as part of a pilot project set up to commission an integrated Demand Centre for non-emergency transport services in the Hywel Dda Health Board area. The workshop is aimed at voluntary and community organisations who deliver a range of community transport services, including health transport, within the West Wales area. The main aims of the workshop are to identify and discuss the issues faced by service deliverers and their users, and agree some basic principles and practical steps that we can take together to improve and develop non-emergency transport services The workshop takes place as part of a pilot project set up to commission an integrated Demand Centre for non-emergency transport services in the Hywel Dda Health Board area. The workshop is aimed at voluntary and community organisations who deliver a range of community transport services, including health transport, within the West Wales area. The main aims of the workshop are to identify and discuss the issues faced by service deliverers and their users, and agree some basic principles and practical steps that we can take together to improve and develop non-emergency transport services

3. 10:00 Registration & Refreshments 10:15 Welcome and Introductions Betsan Caldwell, CTA Wales 10:25 Purpose of the Workshop Stephen Pilliner Peter Llewellyn Marilyn Wilkinson Defining the Hywel Dda LHB non-emergency transport pilot project and developments to date. 10:40 Why do we do the things that we do, the way that we do them? Hazel Lloyd-Lubran, CAVO 11:10 Current Strengths, Weaknesses, Opportunities and Challenges Betsan Caldwell, CTA Wales (and Hazel, Steve etc if large group) 11.40 What needs to change to improve the transport experience for patients? Marilyn Wilkinson? 12:30 Summary and Next Steps Stephen Pilliner 12:45 Close and buffet lunch (tbc) Event Programme

4. Booking Details To book a place at the workshop please contact Lindsay Adams-Jones at CTA Wales  01792 844290  lindsay@ctauk.org