1. London and South East Burns Services Review Patient Stakeholder Event 15 th January 2011 The Olympic Lodge Hotel, Aylesbury

2. Programme 10:00 – 10:30 Registration and refreshments 10:30 – 11:00 Introduction – Why are we here? 11:00 – 11:45 Discussion session 1 – How can services be improved? 11:45 – 12:05 Feedback from tables 12:05 – 12:45 Lunch 12:45 – 13:00 Introduction to Patient Outcome Measures 13:00 – 13:45 Discussion session 2 – Patient Outcome Measures 13:45 – 14:05 Feedback from tables 14:05 – 14:20 General feedback 13:45 – 14:00 Closing remarks

3. Introduction Welcome to the second Burns Patient Stakeholder Event The purpose of today’s event is: o To introduce the project and what we are doing o Obtain your views on current services o Provide you with the opportunity to suggest how services can be improved

4. London and South East Burns Services Review The review is led by the London Specialised Commissioning Group in conjunction with CSL on behalf of the 3 other specialised commissioning groups across the south east. These groups are responsible for commissioning specialised services within a regional area, e.g. London and South East of England. What does commissioning mean? Commissioning is the process of assessing which services are needed, how they should be delivered and where they are needed most. What is a specialised service? Specialised services are services that treat highly complex and severe injuries and diseases. As these conditions don’t affect large numbers of patients, they are provided in fewer centres. This ensures patients receive the best quality care.

5. Scope The review covers the following regions: East of England; South Central; South East Coast and; London. Specialised burns services across England operate in networks. Services in London and the South East are part of the London and South East Burns Network (LSEBN)

6. Why are we doing this? To determine how specialised burn services can deliver: The best quality of care The best place for treatment The best facilities to receive this treatment The project is producing a Case for Change. This will be a published document, available to the public, which will: Provide a picture of current services; Compare services to best practice; and national standards; Identify where services need to improve; Identify what patients want from their service; Make recommendations as to how this can be achieved.

7. Why are we here? Patients hold the key to helping the NHS improve services Your input will help shape proposals for the future of burn care across London and the South East

8. Your experience Your experience is important – We want to know what went well and how it could be improved

9. What happens next? Public and patient input is of huge importance to this review. This is how your views and comments will feed into the recommendations made by this review : The Project Team Patient & Public input Clinical Panel The Burns Steering Group

10. Group work 2 x 45 minute discussion sessions There will be a facilitator on each table There will be the opportunity to comment / feedback at the end of the sessions Facilitators will feedback at the end of each session to the entire group

11. Ground rules Only one person speak at a time Listen to and respect the opinions of others – everyone will have the opportunity to speak If you need to leave the room at any time, for any reason, please feel free to do so As discussions may deal with very sensitive issues, if you need to leave the room or need any assistance please let your facilitator know The facilitator is there to help and to ensure we capture all feedback

12. Discussion session 1 How can services be improved? The aim of this session is to capture feedback on current services, and we would like you to consider the following: What are the good aspects of current services? How could services be improved?

13. Feedback We would now like to invite facilitators and / or attendees from each table to feed back key points from each group

14. London and South East Burns Services Review Patient Stakeholder Event 15 th January 2011 The Olympic Lodge Hotel, Aylesbury

15. Introducing Patient Outcome Measures An Outcome Measure is the term used by the NHS to measure the success or effectiveness of a service or treatment They are used to: Identify which services need to be improved; How services can be improved; and Why they need improvement. What does the NHS mean by the phrase ‘outcome measure’?

16. What’s it got to do with me? Outcome measures used to be just about assessing the success of treatment or an operation from a medical perspective. The NHS has begun developing ways of assessing the success of treatments and experience of services from the perspective of the patient: Patient Outcomes – effectiveness of the treatment Patient Experience – assessment of the experience

17. Discussion session 2 Patient Outcome Measures The aim of this session is get your input into the development of patient outcome measures for specialised burns services. In this session, we would like you to consider: What you would like to see measured

18. Feedback We would now like to invite facilitators and / or attendees from each table to feed back key points from each group

19. Feedback There are contact forms available for your completion so we can keep this helpful dialogue going

20. Thank you On behalf of the project team, for attending today’s event We would will keep you updated on progress of the project and details of future events Questions, comments or to find out more: Burns@csl.nhs.ukBurns@csl.nhs.uk or call us on 020 7685 6945