1. London and South East Burns Services Review Patient Panel Event 8 th September 2010 The London Film Museum

2. Programme 10:00 – 10:30 Registration and refreshments 10:30 – 10:40 Introduction by Robert Creighton 10:40 – 10:55 Why are we here? James Partridge & Jo Myers 10:55 – 11:10 Group work / format of the day, Yvonne van Heugten 11:15 – 12:00 Discussion session 1 12:00 – 12:45 Lunch 12:45 – 13:30 Discussion session 2 13:30 – 14:30 Feedback from sessions and questions 14:30 – close Opportunity to look around the museum

3. London and South East Burns Services Review Patient Panel Event 8 th September 2010 The London Film Museum

4. Robert Creighton, Senior Responsible Officer, London and South East Burns Services Review and; Chief Executive, Ealing PCT

5. Introduction Welcome to the first Burns Patient Stakeholder Event The purpose of today’s event is: o To introduce the project o Obtain your views on current services o Provide you with the opportunity to suggest how services can be improved

6. London and South East Burns Services Review The review is led by the London Specialised Commissioning Group, on behalf of the 3 other specialised commissioning groups across the south east These groups are responsible for commissioning specialised services within a regional area, e.g. London and South East of England What does commissioning mean? Commissioning is the process of assessing which services are needed, how they should be delivered and where they are needed most What is a specialised service? Specialised services are services that treat highly complex and severe injuries and diseases. As these conditions don’t affect large numbers of patients, they are provided in fewer centres. This ensures patients receive the best quality care.

7. Scope This review of specialised burns services covers the following regions: East of England; South Central; South East Coast and; London Specialised burns services across England operate in networks. Services in London and the South East are part of the London and South East Burns Network (LSEBN)

8. Why are we doing this? To determine how specialised burn services can deliver: The best quality of care The best place for treatment The best facilities to receive this treatment The project is producing a Case for Change which will: Provide a picture of current services; Compare services to best practice; Compare services to national standards; Identify where services need to improve; Identify what patients want from their service.

9. Introduction James Partridge, Chief Executive, Changing Faces Yvonne van Heugten, Policy Advisor, Changing Faces Jo Myers, Lead Nurse, London and South East Burns Network and; Senior Sister, Children's Burns Ward, St Andrews

10. Why are we here? Patients hold the key to helping the NHS improve services Your input will help shape proposals for the future of burn care across London and the South East

11. Your experience Your experience is important – We want to know what went well and how it could be improved

12. A ‘blank sheet of paper’? We want to make our services even better, and ensure that patients receive the best care, at the right place: What makes an excellent service? How can we make our services even better?

13. Group work 2 x 45 minute discussion sessions There will be a facilitator and a scriber on each table Opportunity to comment / feedback during lunch break Feedback at the end to entire group

14. Ground rules Only one person speak at a time Listen to and respect the opinions of others Please do not interrupt while others are speaking, everyone will have the opportunity to speak Please be polite – everyone has different but equally valid opinions If you need to leave the room at any time, for any reason, please feel free to do so The facilitator is there to help and to ensure we capture all feedback

15. Discussion session 1 1)What are the top 5 things that made your experience good? 2)What are the top 5 things that could have been better?

16. London and South East Burns Services Review Patient Panel Event 8 th September 2010 The London Film Museum

17. Discussion session 2 What are the top 5 things you value most in an excellent service?

18. Feedback Facilitators will provide a summary of feedback in the first and second sessions There are contact forms available for your completion so we can keep this helpful dialogue going

19. Thank you On behalf of the project team, for attending today’s event The next patient event will be in October Questions, comments or to find out more: Burns@csl.nhs.ukBurns@csl.nhs.uk or call us on 020 7685 6945