1. RETOOLING WASHINGTON’S WORKFORCE Embracing a culture of coordinated and effective service delivery

2. Keys to Success: What works  Business engagement & partnership involvement  Network of colleagues and service providers across the state  Migrating successful models to other industries  Community College Partnerships within the CTC system

3. Keys to Success: What Works Intentionally aligning the diverse missions of partners Strategic plan alignment among partners Multi-county information website providing single point of contact A shared IT system across agencies Common language

4. Keys to Success: What works Use of EDC and chambers for employer outreach Shared employee(s) among partner organizations Use of technology to provide services (especially rural communities) Case management and placement services Data on demographics of long-term unemployed (age, vets, construction workers) informs service delivery

5. Keys to Success: What works Establishing employer relationships through industry associations Wrap-around services to at-risk college students by co-locating community based organization representatives on campus Use of prior-learning credits and ICP Libraries as a major partner

6. Keys to Success: What works Facilitate information exchange among employers Use of volunteers by WorkSource with special expertise. Training and support of front-line staff Increase value of WorkSource services to jobseekers (specialized workshops, coaching, resume development, etc.) On-line self-service tools to increase access to jobseekers seeking services

7. Keys to Success: What works Share board members (especially the Executive Directors) among partner organizations Strong utilization of industry-lead (skills) panels I-BEST Shared Career Coach – co-funded by multiple businesses Repackage existing data to meet local audience/customer

8. Keys to Success: What works Facilitate information exchange among employers WDCs become a training resource for smaller firms Good work underway to bring UI Exhaustees into Work Source (auto-dialer) re-engaging them and providing better chance for success

9. Obstacles & Challenges And how we overcame them  Turf – Trust – Tradition  Multiple jurisdictions and service providers: Difficulty in achieving consensus  Need to focus on incumbent workers  Uncertainty and rapid change (technology, employer needs and student needs)

10. Obstacles & Challenges Multiple funding sources with competing demands Culture clashes among partners Sustainability The “four-year college” assumption Information sharing is hard

11. Obstacles & Challenges Credit for prior learning needs to be standardized across colleges UI Exhaustees and long-term employed experiencing employment discrimination Reaching out to and serving older jobseekers with disabilities Adjusting to the disappearing Safety Net

12. Obstacles & Challenges Communicating with a younger audience – new media? Business unaware of key workforce programs

13. Where do we go from here? Performance measures aligned with collaboration success Advocate for entire workforce system (not focusing on individual programs) Find appropriate forums to come together Play to strengths, be honest about shortcomings to build stronger team

14. Where do we go from here? Look for shared resources to keep great programs going Move from a template approach of one-size- fits-all to smart efficient individualized job placement assistance Enhance interagency information sharing Raise awareness at a higher level including state and national associations

15. Where to we go next? Need employer data sharing and collection tool Need for a work readiness skill readiness and competency test that is standardized Employer buy-in including funding support where there is value (Seattle hospitals underwriting case manager for adult worker learning) Advise jobseekers to take on-call or part-time jobs to stay engaged in workforce

16. Thank you for attending This event made possible by the support of:  U.S. Department of Labor  Employment Security Department  Division of Vocational Rehabilitation (DSHS)  Washington Association for Career & Technical Education  Workforce Training & Education Coordinating Board