1. The importance of effective speaking and listening

2. Start by outlining the basic principles of communication.

3. You Have a Sender  Who might be in a good mood or bad.  Who might be running late for something or have all the time in the world  Who isn’t sure how to get the point across or is very concise  Who has a wealth of knowledge on the subject or very little

4. You Have a Receiver  Who also may be in a good mood or bad  Who might have too much to do in that moment  Who has lots of plans for the day  Who are hard of hearing

5. How Does this work! Verbal's: choose carefully… shoot/chute Non Verbal's: crossed arms, rolling eyes Par-language/tone: How we say it…what do you mean… Good listening such as eye contact Acknowledgement without interruption Mirror back the thought

6. Social Styles to Consider Analytical: Thinkers, controlled/precise, trust data, get job done correctly rather than relationships Driving: Control emotions, focus on the tasks rather than people & processes, quick to assess, prefer getting into the action rather tan analyzing Amiable: Think things through carefully do not direct others or impose opinions, ask rather than tell, warm & friendly, trust intuition more than facts Expressive: Highly assertive and action oriented, energetic, focus on people trust intuition more than facts & data, more time on relationships rather than seeing the job done

7. Once you master communication…. You… Can change the world!