1. Quality Tools in the Classroom Summer Conference 2009

2. Definition of Quality Meeting/Exceeding Customers requirements with –Consistency –Reliability –Predictability

3. 10 Key Quality Concepts Develop a Customer Orientation Work toward a clear mission and vision Continuously Improve Share Trust, Power, and Ownership Encourage Teamwork Make systems and processes work better Use Scientific Method to Make Decisions Rethink Ranking and Grading Understand Variation Promote pride in work

4. Workforce Trends 1950 –Professional/Managerial20% –Skilled20% –Unskilled60% 1996 –Skilled/Prof/Managerial70% –Unskilled30% 2000 –Skilled/Prof/Managerial85% –Unskilled15%

5. Do well in school so you can...

6. Voice of the Customer The USA needs graduates who: Are customer oriented Are systems thinkers Understand work as a process Are committed to improvement Make decisions based on data Are active learners Are team oriented

8. Rubrics The quality criteria by which something is evaluated or developed. Use of anchors and exemplars with rubrics establish clear expectations for students

9. Consensogram

10. Lotus

11. PDSA Cycle

12. Affinity Diagram

13. TQM A philosophy of continuous improvement Along with constructivist philosophy of education Helps us to focus on the bigger picture for students

14. Plus Delta