1. Part III The Baldrige Model of Performance Excellence
Prepared for:
The Cedar Rapids Community Schools Board of Education
August 16, 2004

2. Baldrige and the Board

3. Dashboard to Monitor Pogress
Integrated Management System 1
Leadership

4. Integrated Management System1
Leadership 2
Strategy

5. Integrated Management System3
Customers 1
Leadership 2
Strategy

6. Information and Analysis
Integrated Management System 3
Customers 1
Leadership 2
Strategy 4
Information and Analysis

7. Information and Analysis
Integrated Management System 5 3
Human Resource Focus
Customers 1
Leadership 2
Strategy 4
Information and Analysis

8. Information and Analysis
Integrated Management System 5 3
Human Resource Focus
Customers 1
Leadership 2
Strategy
Process Management 6 4
Information and Analysis

9. Information and Analysis
Integrated Management System 5 3
Human Resource Focus
Customers 7 1
Leadership
Results 2
Strategy
Process Management 6 4
Information and Analysis

10. Information and Analysis
Integrated Management System
Requirements
Delight 5 3
Human Resource Focus
Customers 7 1
Leadership
Results 2
Strategy
Process Management
Predict Outcomes 6 4
Information and Analysis

11. Dashboard to Monitor Progress Information and Analysis
Integrated Management System
Requirements
Delight 5 3
Human Resource Focus
Customers 7 1
Leadership
Results 2
Strategy
Process Management
Predict Outcomes 6
Dashboard to Monitor Progress 4
Information and Analysis

12. Quality Tools

13. Examples of Quality Tools
Histogram
Consensogram
Lotus Diagram
Force Field Analysis
Fishbone Diagram
Radar Chart
Pareto Diagram
Brainstorming
Flow Chart
Plus/Delta
Check Sheet
Affinity Diagram
Light Voting
Scatter Diagram

15. What Is PDSA?
Plan Do
Study
Act

16. Using
PDSA to
Improve Math

17. Baldrige-Based Self-Assessment for the Board of Education
Board QuickCheck
Baldrige-Based Self-Assessment for the Board of Education
The purpose of the Board QuickCheck is to provide a quick evaluation of the school as a learning system complete with an action plan for getting started.

18. LEADERSHIP
We work with key stakeholders to develop a School Board mission statement that supports the state and district mission.
YES *TBA
In the process

19. STAKEHOLDER FOCUS
We have surveyed our stakeholders to determine the degree of satisfaction with the Board’s level of performance.
YES *TBA
Sometimes

20. STRATEGIC PLANNING
We have School Board goals that are measurable, publicly displayed, and support district goals.
YES *TBA
Sometimes

21. HUMAN RESOURCES FOCUS YES *TBA
We have created a School Board in which Board members are partners in their work and learning through:
Collaboration designed to achieve common goals;
shared ownership of Board improvement goals;
positive environment.
YES *TBA
Sometimes

22. Process Management Sometimes
All Board members work on continually improving Board processes. We use a + delta as well as other quality tools to analyze Board performance and make improvements.
YES *TBA
Sometimes

23. Performance Results
We have data that indicate that our Board does well compared to similar (then best) Boards.
YES *TBA
Sometimes

24. INFORMATION AND ANALYSIS
Results data are publicly displayed and used to monitor progress toward Board goals.
YES *TBA
In the process

25. If you see a need and choose to accept the challenge…

26. …a process to bring about intentional improvement is initiated.

27. Board Improvement Process
Validate the need for school board improvement (consult QuickCheck).
Clarify and communicate board mission, goals, and measures.
Adopt and deploy an approach of continual improvement for all board work.
Translate the approach to aligned action by every board member.
Analyze results and make improvements.
Repeat the cycle.

28. Plus/Delta
Based on QuickCheck results, STRENGTHS and OPPORTUNITIES for IMPROVEMENT are identified.

29. Readily Available Resources
Langford - Tool Time for Education
Koalaty Kid/Keys Resources (ASQ)
Malcolm Baldrige National Quality Program (ASQ and National Institute of Standards and Technology)
Jim Shipley and Associates – Integrated Systems Solutions

30. A Gold Mine… The Iowa Quality Center (IRPE training)
Grant Wood Area Education Agency
Business partners embracing Baldrige/continuous improvement principles

31. When school districts apply the principles and techniques of continuous improvement over time, positive and lasting changes in all parts of the system (including student learning) are dramatic.

32. A possible Cedar Rapids approach to continuous improvement…

33. Review the District Strategic Plan
Train for and utilize the Baldrige framework (7 Categories)
Baldrige in the classroom for teachers and principals (building on Action Research)
Iowa Recognition for Performance Excellence examiner training for supervisors
PDSA as the process improvement model for data driven decisions
Develop and utilize a school improvement planning format that is…
Based on Baldrige (and meets Iowa DE requirements)
Reviewed quarterly and at the end of each year

34. Are we willing?