1. Working with the Healthcare Industry Employment Services & Innovations Indiana Vocational Rehabilitation Services

2. Healthcare Employment 2002-2007 Healthcare Employment as a Percent of Total Employment 2002 9.9% 2003 10.2% 2004 10.5% 2005 10.5% 2006 10.7% 2007 10.8% Healthcare Industry Employment 2002 283,910 2003 289,942 2004 295,762 2005 299,718 2006 306,241 2007 313,434 Employment Services & Innovations Indiana Vocational Rehabilitation Services

3. Top Healthcare Positions in Indiana  Registered Nurses  Nursing Aides, Orderlies, and Attendants 2  Licensed Practical and Licensed Nurses  Vocational Nurses  Home Health Aides  Medical Assistants  Pharmacy Technicians  Emergency Medical Technicians & Paramedics  Dental Assistants Employment Services & Innovations Indiana Vocational Rehabilitation Services

4. Critical Industry Central Indiana Manufacturing, with 12.3% of total region employment, is the number one industry sector. Healthcare, with 11.9% of total region employment is number 2 in terms of employment in EGR 5. Manufacturing has held the number one position for several decades, while health care replaced retail trade as the 2 nd largest employer in 2003. Employment Services & Innovations Indiana Vocational Rehabilitation Services

5. Occupation Shortages Two of the Top Five in Central Indiana 1. Registered Nurses : Assess patient health problems and needs, develop and implement nursing care plans, and maintain medical records. Administer nursing care to ill, injured, convalescent, or disabled patients. May advise patients on health maintenance and disease prevention or provide case management. 2. Nurse’s Aide, Orderly, and Attendant. Provide basic patient care under direction of nursing staff. Perform duties such as feed, bathe, dress, groom, or move patients. Employment Services & Innovations Indiana Vocational Rehabilitation Services

6. Key Skills in Healthcare Jobs  Active Learning —Understanding the implications for both current and future problem solving and decision making.  Coordination —Adjusting actions in relation to others’ actions. Employment Services & Innovations Indiana Vocational Rehabilitation Services

7. Key Skills in Healthcare Jobs, cont.  Monitoring —Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.  Operation and Control —Controlling operations of equipment or systems.  Time Management —Managing one’s own time and the time of others. Employment Services & Innovations Indiana Vocational Rehabilitation Services

8. Largest Healthcare Employers  Blue Cross  Omnicare  Quest  Wellpoint  Aetna  Cigna  Community Health Systems  Humana Employment Services & Innovations Indiana Vocational Rehabilitation Services

9. Reasons Healthcare Providers Recruit in the Disability Community  Diversity impact  Clear community message  Available incentives  Reduced turnover  Reduced recruiting costs  Training & screening savings  Increased brand loyalty Employment Services & Innovations Indiana Vocational Rehabilitation Services

10. Project SEARCH  Description  Benefits to participants  Benefits to hospitals  Success stories Employment Services & Innovations Indiana Vocational Rehabilitation Services

11. Business Development in Healthcare  Tips to work with your hospital  Ideas for collaboration  Resources to tap  Soft sell ideas Employment Services & Innovations Indiana Vocational Rehabilitation Services

12. Job Development & Sales (Griffin & Hammis)  Stay in touch; follow up  Be a gracious guest  Be on time, be professional, be concise  Ask for referrals  Keep your promises  Preparation is crucial  Show you care  Prospect continuously  Listening is more useful than talking  Allow business to say no Employment Services & Innovations Indiana Vocational Rehabilitation Services

13. Focus Business Activity-- Healthcare  What does the business do?  Products/Services?  Company goals?  Positions they hire for?  Required skills for those positions?  What makes a good employee?  How can WE help? Employment Services & Innovations Indiana Vocational Rehabilitation Services

14. Role of Business Account Manager  Key services  Announcing job openings  Pre-screen (if asked)  Satisfaction & growth  Know business inside & out  Schmooze  Regular follow-up (even during slow times)  Special project support Employment Services & Innovations Indiana Vocational Rehabilitation Services