1. CHAPTER 9 Training, developing and educating employees

2. Session objectives Describe the characteristics of an effective employee induction program Understand the scope of training programs Identify and describe the three phases of the systems approach to training Identify the types of training methods Identify the preconditions for and basic principles of learning Describe the characteristics of successful trainers

4. Induction and orientation Reasons for induction Continuous process Cooperative endeavour Careful planning: – Checklist – Focus – Induction packet – Reduce anxiety – Follow-up and evaluate

5. Training programs Training: Any procedure initiated by an organisation to foster learning among organisational members Training programs: Help in the achievement of overall organisational objectives

6. Emphasis: Training needs analysis Formulating instructional objectives Developing learning experiences to achieve objectives Having performance criteria to be met Obtaining evaluative information A systems approach to training

7. Needs assessment Organisational analysis Task analysis Person analysis

8. Principles of learning Mass vs distributed learning Rewards and reinforce- ment Feedback and knowledge of progress Whole vs part learning Individual differences Meaningful presentation Modelling Active practice and repetition Goal setting Principles for successful training

9. Training non-managerial employees Simulation Apprentice Audiovisual materials Classroom Programmed On-the-job training Computer-based Cooperative, internship and government

10. Training managerial employees Behaviour modelling Coaching Management games Shadow executive Conferences and seminars On-the-job experiences Leaderless group discussions Understudy assignment

11. Trends in training Generic learning Operational learning Action learning Diversity in delivery CD-ROMs allow learners to play and learn Self-directed Downsizing of large training departments

12. Characteristics of successful trainers Interest Enthusiasm Clear instructions Individual assistance Knowledge of subject Sense of humour Adaptability Sincerity