Presentation on theme: "Training and Developing Employees"— Presentation transcript:
1 Training and Developing Employees Chapter 8Training and Developing EmployeesDescribe the basic training process.Describe and illustrate how you would go about identifying training requirements.Explain how to distinguish between problems you can fix with training and those you can’t.Explain how to use five training techniques.
2 What is the orientation content? What is the need for orientation? Orienting EmployeesEmployee OrientationA procedure for providing new employees with basic background information about the firmWhat is the orientation content?What is the need for orientation?
3 The Orientation Process Orienting EmployeesThe Orientation ProcessFormal OrientationInformal OrientationThe Employee Handbook
4 The Training Process Training The process of teaching new or present employees the basic skills they need to perform their jobs.
5 Training Strategic Context Performance Management The Training ProcessTraining Strategic ContextThe firm’s training programs must make sense in terms of the company’s strategic goals.Performance ManagementTaking an integrated, goal-oriented approach to assigning, training, assessing, and rewarding employees’ performance.
6 The Five Step Training and Development Process The Training ProcessThe Five Step Training and Development Process123Needs analysis4Instructional design5ValidationImplement the programEvaluation
7 The Training Process The Training Cycle Model Training needs analysis identificationEvaluationTheTrainingCycleModelSettingtrainingobjectivesImplementingtrainingprogramDesigningtrainingprogram
8 The Training Process Training, Learning, and Motivation How to make learning meaningful?How to make skills transfer easy?Motivation Principles for Trainers
9 Analyzing Training Needs The Training ProcessAnalyzing Training NeedsJob RequirementsTrainingGapEmployee Capabilities
10 Analyzing Training Needs What is competency models? The Training ProcessAnalyzing Training NeedsPerformance AnalysisVerifying that there is a performance deficiency and determining whether that deficiency should be corrected through training or through some other means.Training ProblemOther ProblemsCan’t DoWon’t DoWhat is competency models?
11 The Training Process Levels of Training Needs Analysis Organizational analysisLevel 2Task / job analysisLevel 3Person / employee analysisWhat are the tools of training needs analysis?
12 The Training Process Negligent Training A situation where an employer fails to train adequately, and the employee subsequently harm a third party.
13 The Training Process Establishing Training and development Objectives Training Objectives and GoalsCompetency input – working conditions – standards & measurement
14 Training Methods1On the job training (coaching – understudy – job rotation)2Apprenticeship training3Informal learning4Job instruction training5Lectures6Programmed learning (intelligent tutoring systems)7Audiovisual training (DVD – films – PP presentations – videoconferencing – audiotapes – videotapes)
15 Training Methods 8 Simulated training 9 Computer based training (interactive multimedia training - virtual reality training)10Electronic performance support systems (EPSS – job aid)11Distance and internet based training (teletraining – videoconferencing)12Internet based training (virtual classroom)13Using E-learning (MP3 – instant massaging)14Improving productivity through HRIS: learning portals15Literacy training techniques
16 Management Development Any attempt to improve current or future management performance by imparting knowledge, changing attitudes, or increasing skills.Succession PlanningA process through which senior-level openings are planned for and eventually filled.
17 Management Development Managerial On-the-Job Training1On the job training2Coaching – Understudy3Action Learning
18 Management Development Managerial Off-the-Job Training and development Techniques1The case study methods2Management games3Outside seminars4University related programs5Role playing
19 Management Development Managerial Off-the-Job Training and development Techniques6Behavior modeling7Outsourced learning8Corporate universities9In house development centers10Executive coaches11The SHRM learning system
20 Managing Organizational Change and Development What to change?What is the HR managers role in change?
21 Managing Organizational Change and Development What are Change Approaches?1Lewin’s Change ApproachWhatAreTheHumanResourceManagementApplicationsForEachApproach?2Organizational Development Approach3Total Quality Management Approach4Reengineering Approach
22 Evaluating Training and Development Designing the StudyTime series designControlled experimentation
23 Evaluating Training and Development Training Effects to be MeasuredEffectiveness1- Reaction2- Learning3- BehaviorCost Effectiveness4- Results