2. Type in a sub-title agenda here Network Management for Large Scale Converged Services Networks Ross Rehart, Sr. Solutions Engineer Ross Rehart, Sr. Solutions Engineer Presents

3. Agenda The Converged Network Converged Network Components Issues Managing a Converged Network Defining the need Compliance and Process Flow Costs Conclusion

4. Aspects –Multi-service –High bandwidth –Multi-node type Decentralized mediation/control Complex interaction between nodes Converged Network

5. Converged Network Components

6. Issues the NOC Must Handle Multiple Element Management (EMS) and Operations Support Systems (OSS) –Manufacturer specific –May or may not have northbound reporting capabilities Multi-disciplines needed to manage/respond Ever changing infrastructure Ever increasing node/service count Volume of alarming

7. Defining the Need What level of management is needed? What needs to be managed –Applications –Services –Network –Protocols Centralized or decentralized Business requirements

8. Compliance Considerations Incident Mgmt ITSM Service Support Problem Mgmt Configuration Mgmt Release Mgmt Change Mgmt Fault & Event Mgmt NMS Elements Security Mgmt Configuration Mgmt Engineering & Capacity Mgmt Performance Mgmt ITSM Service Delivery Service Continuity Mgmt Capacity Mgmt Financial Mgmt Availability Mgmt Service Level Mgmt ITSM Security Service Continuity Mgmt

9. NOC Process Flow NOC Web Portal – Customer Connection Escalation Teams Configuration Management Case Management Performance Management Asset Management Custom Reporting Custom Solutions for 3 rd Party Vendors Notification Manager of Managers/ Fault Manager

10. Costs: Building and Operating Notes: 1.Estimates do not include facilities related expenses such as power, connectivity, furniture, space, desktops etc. 2.Estimates based on 500 nodes under management

11. In Sourcing v. Outsourcing For larger organizations, engaging with outsource management partner can result in one year start-ip savings of over $1M, and an ongoing cost savings of $100 - $250K/yr. Outsource Partner Cost –OpEx vs. CapEx Need Outsource to in- source migration Expected alarm volume Staffing needs In-house Expertise

12. Conclusion Network complexity is on the rise Ever increasing demand for service diversity Issues around managing a converged network are as complex as the network The need must be defined Compliance and Process must be considered Cost – OpEx vs. CapEx

13. Ross Rehart Sr. Solutions Engineer rrehart@networkinsight.com 858.362.8367 www.networkinsight.com