1. 48 Hour Follow-up Keep it Short and Simple DOs & DON’Ts of an In-Home Training by Leslie Kaminski Senior Director V

2. 48 Hour Follow-up

3. Did they do their homework? Read kit Watch video again Make list of questions Start contact list DON’T TALK TO ANYONE First order placed yet? – VP/CP Their “WHY” Did they do their homework? Read kit Watch video again Make list of questions Start contact list DON’T TALK TO ANYONE First order placed yet? – VP/CP Their “WHY” 48 Hour Follow-up

4. Setting Goals Categories 1, 2 and 3 Long-term and short-term Getting to Director ASAP 20/20 Contact List Basics of putting together the list and ideas on brainstorming Refer them to Contact List recorded webcast in members area of Connecting From Home (CFH) site Setting Goals Categories 1, 2 and 3 Long-term and short-term Getting to Director ASAP 20/20 Contact List Basics of putting together the list and ideas on brainstorming Refer them to Contact List recorded webcast in members area of Connecting From Home (CFH) site 48 Hour Follow-up

5. Approach to Set Appointments Basic rules of the approach Handling resistance Examples of your favorite approaches Refer them to Approaches recorded webcast in members area of CFH site Approach to Set Appointments Basic rules of the approach Handling resistance Examples of your favorite approaches Refer them to Approaches recorded webcast in members area of CFH site 48 Hour Follow-up

6. Putting a plan together to get to Director Pacesetter earnings – their story – get it done ASAP 25 names = 15 appts = 10 enrollments (warm market) Staying in warm market as long as possible DWP options In-Homes One-on-Ones Webcasts Phone/Guest Area Refer them to webcast schedule in members area of CFH site Enroller & support team support Their job is simple – invite to DWP – 70% successful close rate with warm market, it works! Putting a plan together to get to Director Pacesetter earnings – their story – get it done ASAP 25 names = 15 appts = 10 enrollments (warm market) Staying in warm market as long as possible DWP options In-Homes One-on-Ones Webcasts Phone/Guest Area Refer them to webcast schedule in members area of CFH site Enroller & support team support Their job is simple – invite to DWP – 70% successful close rate with warm market, it works! 48 Hour Follow-up

7. Having kits on hand – Pacesetter Pack 90 Day Plan to D3 Refer them to 90-Day Plan recorded webcast in members area of CFH site Their next step is to get with their enroller and put together a plan of action: When is their first In-Home? When will their store hours be? Having kits on hand – Pacesetter Pack 90 Day Plan to D3 Refer them to 90-Day Plan recorded webcast in members area of CFH site Their next step is to get with their enroller and put together a plan of action: When is their first In-Home? When will their store hours be? 48 Hour Follow-up

8. Housekeeping Reminders Activate their CFH site (free) Set up account at Melaleuca.com and subscribe to 60 day free trial of MyMelaleuca Refer them to the training on these topics in members area Monday evening team calls – 8pm EST 1-213-289-0500 passcode 998262# - guest speakers from week to week Power Hour – great way to get in the habit of setting appointments – Power Hour schedule is in Team Calendar in members area. Every Monday thru Thursday evenings. Suggest they learn about as many products they can – great info in members area on this Housekeeping Reminders Activate their CFH site (free) Set up account at Melaleuca.com and subscribe to 60 day free trial of MyMelaleuca Refer them to the training on these topics in members area Monday evening team calls – 8pm EST 1-213-289-0500 passcode 998262# - guest speakers from week to week Power Hour – great way to get in the habit of setting appointments – Power Hour schedule is in Team Calendar in members area. Every Monday thru Thursday evenings. Suggest they learn about as many products they can – great info in members area on this 48 Hour Follow-up

9. Keep it Short and Simple

10. Here is a very simple way to introduce and invite prospects to hear about Melaleuca: Hey __________________, I have been shopping with an International Health and Wellness Company called Melaleuca. Have you ever heard of it? They have a line of “green” cleaning products that are second to none along with a vitamin line that is the best on the market. I would love to share this company with you and am having a presentation on Monday and Tuesday. Which day works for you? Often, if I know that person is in to fitness, the environment or have small children, I will preface my introduction with, “I know fitness is a big part of your life and I thought of you because … I have been shopping with an International” … and so on. Just insert what fits them best. If I am looking at them to be a possible business builder I add something like … “Because you are a motivated, successful business person, I would love to show you a great business opportunity.” Keep it Short and Simple

11. DOs and DON’Ts of an IN-HOME

12. Approach to Set Appointments When inviting, ALWAYS do so via the telephone. NEVER invite by email, invitation or any other way. The day before the IN-HOME, confirm via telephone that they are attending. Please plan on beginning on time. You can serve light refreshments – Sustain drink and light snacks. We recommend serving Access/Attain Bars (cut up in bite-size pieces), Melaleuca cookies and Melaleuca crackers. This is NOT a party. Please do not serve additional food, etc. during the presentation. If you wish to serve other food, please wait until after the presentation is OVER and your guests have SIGNED UP. As a presenter, my job is to present, get people enrolled for you and leave. A presenter should be in and out of your home within 2 hours. Approach to Set Appointments When inviting, ALWAYS do so via the telephone. NEVER invite by email, invitation or any other way. The day before the IN-HOME, confirm via telephone that they are attending. Please plan on beginning on time. You can serve light refreshments – Sustain drink and light snacks. We recommend serving Access/Attain Bars (cut up in bite-size pieces), Melaleuca cookies and Melaleuca crackers. This is NOT a party. Please do not serve additional food, etc. during the presentation. If you wish to serve other food, please wait until after the presentation is OVER and your guests have SIGNED UP. As a presenter, my job is to present, get people enrolled for you and leave. A presenter should be in and out of your home within 2 hours. DOs and DON’Ts of an IN-HOME

13. No alcoholic beverages. I have had disastrous presentations due to alcohol being served. If you want to serve alcohol, please wait until after the presentation is OVER and your guests have SIGNED UP. No dogs, no babies! Have your VALUE PACK displayed for your guests. Have order enrollment forms on clipboards as well as Membership Kits. After presentation is complete, STAY in the room with your guests and ask if you can help them with their order. Don’t make idle chit chat. Get down to why they are there. If they don’t want to enroll, please move to your next guest and help them with their order. No alcoholic beverages. I have had disastrous presentations due to alcohol being served. If you want to serve alcohol, please wait until after the presentation is OVER and your guests have SIGNED UP. No dogs, no babies! Have your VALUE PACK displayed for your guests. Have order enrollment forms on clipboards as well as Membership Kits. After presentation is complete, STAY in the room with your guests and ask if you can help them with their order. Don’t make idle chit chat. Get down to why they are there. If they don’t want to enroll, please move to your next guest and help them with their order. DOs and DON’Ts of an IN-HOME

14. Posture yourself and be confident that bringing Melaleuca into their home is something they should do. PLEASE don’t ever say, “You don’t have to sign up if you don’t want to.” What is this saying about your confidence in this company and their products? If they are on the fence, say, “This is a great company to shop with when you make the decision to change your home over to a “green” home. You will be thankful you did!” I take my business with Melaleuca very seriously and want you to be a successful part of this team. Many of us have other part-time or full- time jobs and follow the guidelines as stated above. We don’t drink alcohol at work. We don’t take our babies or dogs to our other jobs. Your Melaleuca business is no different. I have children, pets and like to celebrate, but don’t make it part of my presentations. I look forward to working with all of you and teaching you how to build a great business with Melaleuca!!! Posture yourself and be confident that bringing Melaleuca into their home is something they should do. PLEASE don’t ever say, “You don’t have to sign up if you don’t want to.” What is this saying about your confidence in this company and their products? If they are on the fence, say, “This is a great company to shop with when you make the decision to change your home over to a “green” home. You will be thankful you did!” I take my business with Melaleuca very seriously and want you to be a successful part of this team. Many of us have other part-time or full- time jobs and follow the guidelines as stated above. We don’t drink alcohol at work. We don’t take our babies or dogs to our other jobs. Your Melaleuca business is no different. I have children, pets and like to celebrate, but don’t make it part of my presentations. I look forward to working with all of you and teaching you how to build a great business with Melaleuca!!! DOs and DON’Ts of an IN-HOME