1. NCLM 101: What Does the League Do For You?

2. Introduction – Mission The mission of the League is to enhance the quality of life in municipalities through excellent governance. The League carries out this mission by: 1. Providing member services that strengthen and support excellence in municipal government. 2. Engaging members, staff and stakeholders in representing municipal issues and interests. 3. Developing municipal leaders who can address the needs and interests of their citizens. 4. Providing a unified, nonpartisan voice for municipal issues at the state and federal level.

3. Introduction - Core Values The League will be: Ethical Financially Sound Open and transparent Fair, equitable Innovative, forward-thinking Non-Partisan Inclusive and collaborative as it engages partners, stakeholders and external entities

4. Strategic Directions Initiatives 2007 Direction 1: Strengthen Member Communication, Participation and Engagement: build a membership of active participants and celebrate municipalities Direction 2: Strengthen the League’s Governance Capacity: train and educate municipal leaders Direction 3: Strengthen Policy Development and Representation of Municipal Interests: engage members in advocacy and develop member lobbying skills

5. Strategic Orienteering Initiatives 2010-2011 True North: Customer/Market Type Compass  Municipal governments & related eligible entities Key Vectors: Customer Service, Knowledge & Expertise, Community and Influence and Advocacy Home Turf: We are better than anyone at serving the needs of the North Carolina municipal governments

6. Strategic Orienteering Initiatives 2010-2011 Growth Initiatives:  Communications  Staff Development  Services Review  Transformation/Finance

7. League Services Overview Advocacy  Legislative Information Network of Communities (LINC)-Bulletins and Calls  Legislative Action Committees  Research (forecasts, solid waste services, water/sewer rates)  Metropolitan Mayors  Legislative and Regulatory Lobbying

8. League Services Overview Legal  Amicus Briefs  Municipal Law Notes  Legal Inquiries  Model Ordinances  Legal Memorandums

9. League Services Overview Insurance and Risk Management  Pool Administration-health benefits, workers’ compensation, property/liability  Claims  Risk Management Consulting Services-field visits and online resources  Wellness Programs  Underwriting Services  Services to self-funded entities  Management of medical plans and ancillary products

10. League Services Overview Member Service Programs  Member visits  Endorsed Vendors  HR Consulting Services, HR Surveys  Contracted Services (HR consulting, debt set-off, etc.)  State Agency Liaison  Member Services Showcases

11. League Services Overview Communications, Networking and Training  Annual Conference  Town Hall Day  Legislative Goals Conference  Essentials of Municipal Government  New Mayors’ Orientation  Southern City and League Letter  Regional Meetings-Legislative updates

12. League Services Overview Celebration of Members  The Green Challenge  2011 Winners:  Wilmington  Conover

13. We are a membership association of 540 great hometowns. For more than one hundred years we have promoted-and continue to promote-good government by offering non-partisan advocacy, insurance and other services as directed by our membership. Your League