1. Copyright © National Department of Housing 2008 Using Information to Implement the Habitat Agenda

2. improve the quality of human settlements two themes of equal global importance: "Adequate shelter for all" and "Sustainable human settlements development in an urbanizing world" We recognize that access to safe and healthy shelter and basic services is essential to a person's physical, psychological, social and economic well-being sustainable development of human settlements combines economic development, social development and environmental protection

3. Copyright © National Department of Housing 2008 Housing Provision in South Africa Housing is a constitutional right for South Africans The department of Housing is committed to providing the poor and low income earners with access to housing opportunities Minimum standards of a house –40 square meters –2 bedrooms –Bathroom with toilet, shower and hand basin –Open plan kitchen and living area –Prepaid electricity board –Services – water and sanitation Government also provide free basic services to the indigent – limited water, electricity and land rates In the development of sustainable human settlements we also provide our citizens‘ with access to social amenities and economic opportunities.

4. Copyright © National Department of Housing 2008 Housing Provision in South Africa Housing provision in South Africa is demand driven and supply negotiated The policy and operational environment is supported by a range of information management tools, processes and drivers The information environment establish an rapport with the policy platform and gives expression to the requirements engulfed

5. Provided more than 2.6 million housing opportunities in 14 years We provide houses of more than 40 m² with the opportunity to expand Designed more than 7000 projects South Africa has a backlog for more than 2.15 million housing opportunities Invested more than R51 billion ($6.4 billion) in housing opportunities Architectural designed houses Quality assurance through independent institution

6. Copyright © National Department of Housing 2008 Directive

7. Copyright © National Department of Housing 2008 Management Information Services Engagement Model

8. Copyright © National Department of Housing 2008 Process Drivers

9. Copyright © National Department of Housing 2008 Process Drivers

10. Copyright © National Department of Housing 2008 web desktop mobile hardcopy communications Management Information Services Engagement Model

11. Copyright © National Department of Housing 2008

12. In Summary 1.Housing is a right for South Africans 2.Actioned through an Act, Policy and Guidelines 3.Built for housing applicants, beneficiaries, stakeholders and its operational environment 4.The operational environment is supported by various tools, processes and drivers 5.The operational environment is engaged, monitored and tracked through various technologies in operation

13. Copyright © National Department of Housing 2008 Use of information… The critical success factor for successful management is the strategic use of information and a positive correlation has been found between management success and effective information needs assessment, gathering and use (Goodman, 1993).Goodman, 1993 Managers need to use information not only for decision making and making sense of changes and developments in their external environment but also to generate new knowledge which can be applied to design new products and services, enhance existing offerings and improve organizational processes (Choo, 1996).Choo, 1996 Information can be identified as the critical resource for decision making and management considered an information-intensive activity which requires a close relationship between decision making and information use. This is highly critical in a service delivery environment such as ours. Reference de Alwis, Shrianjani Marie (Gina) & Higgins, Susan Ellen (2001) "Information as a tool for management decision making: a case study of Singapore." Information Research, 7(1) [Available at http://InformationR.net/ir/7-1/paper114.html] © the authors, 2001. Updated: 25th September 2001

14. Copyright © National Department of Housing 2008 Increased functionality with more user-friendly- interfaces Various interfaces to raise the quality of data Strategic data and information partnerships Enhance interactions with all stakeholders Three (3) Year Plan

15. Copyright © National Department of Housing 2008 …Questions…