1. www.112.fi Jari Juvonen Emergency Response Centre Administration INTEGRATION OF EMERGENCY RESPONSE CENTRES

2. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist Topics TETRA in Finland (VIRVE) ERC-system in Finland ERC-VIRVE integration Summary

3. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist VIRVE State owned multi-agency network with 35,000 users 15 switches More than 1,200 base stations Helsinki

4. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist In use today, nationwide Network roll-out completed 2001 Full nationwide coverage Full seamless nationwide functionality, for example nationwide group calls Seamless integration with nationwide emergency response center network Co-operation with the Estonian marine border guard 24/7 backbone of public safety services

5. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist Fire and rescue 20% Frontier Guard 8% Defence Forces 20% Police 15% Social and health services 30% Others 3% Customs 4% True multiagency operation today ~35.000 users from different organisations

6. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist Different Field Operations

7. www.112.fi ERC-System

8. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist ERC-SYSTEM IN FINLAND Ministry of Social affairs and Health EmergencyResponseCentre (15 Centres) Ministry of the Interior Board ERC administration

9. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist 15 ERC-areas15 ERC-areas Activities and functions of different authorities integrated in the same centreActivities and functions of different authorities integrated in the same centre Information technology is harmonisedInformation technology is harmonised Call taking and dispatching in the same centreCall taking and dispatching in the same centre Same person handles the whole event chain in the centreSame person handles the whole event chain in the centre Multi-skilled personnelMulti-skilled personnel –police –fire & rescue –ambulance ERC-SYSTEM IN FINLAND

10. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist ALARMS IN 2004 AMBULANCE AMBULANCE50% RESCUE RESCUE5,5% POLICE POLICE44,5% In total, over 2 million alarms in Finland

11. www.112.fi Operative model

12. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist Emergency Call Handling Reception of emergency call Register queries Support activities ACCIDENT Occupational safety Preventive measures Risk assessment Alerting units Public authority assistance * Fire services * Police services * Ambulance services * Social services, crisis response services Fire alarm systems Alarm devices Emergency phones Fixed line and mobile phone network Public authority network (VIRVE) (DARC-pager)

13. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist ERC Duties

14. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist Data flow in the ERCs Records of the Health Record for Rescue Services Personnel data record, Police Records of the social affairs Field unit of the Police Field unit of the Rescue Services Ambulance services Social services Fully authorised Dispatchers

15. www.112.fi ERC-Integration

16. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist Integration topology IT system integration to TETRA via API interface * CAD-system * VIRVE-alarming functions * Automated alarm devices * Public alarming devices * AVL-system Recording systems (Nicelog) PABX integration (Siemens/Procenter) Different database connections

17. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist Network economical and efficient way to use the network Optimizing the usage of different functions Standard UI for all the ERC-dispatchers One fully integrated CAD-system Similar environment in every ERC Pre-planned backup operations between ERC´s Why TETRA-integration

18. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist TETRA-integration Status- and SDS messaging automatic predefined statuses and alarmforms (SDS) from the CAD-system to the field units Speech functionality all the speech functionality integrated (group call, individual call, express call, EMRG-call…) Automatic talk group selection based on the unit, area or event type Many different PTT-options foot pedal, desktop, mouse or keyboard (even touch screen)

19. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist TETRA-integration Operation/role based UI-filters unlimited number of different “user screens” No talk group loading from the clients centralized process running in the server Centralized AVL-system centralized process running in the server updating the AVL-information to all the clients Own “name services” Next update will bring… dynamic re-grouping, 2-level login, long SDS-messages…

20. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist Summary TETRA fulfills the user needs completely Finnish ERC-system is very effective and VIRVE is a reliable tool for our needs Co-operation between public safety organizations has improved  better, faster service for taxpayers Easy handling of large area incidents

21. Thursday, October 08, 2015 Jari Juvonen Information Systems Specialist Contact Information EMERGENCY RESPONSE CENTRE ADMINISTRATION P.O. BOX 112 FIN-28131 PORI, FINLAND Tel. +358 (0)2 624 4800 (exchange) Fax +358 (0)2 624 4888 www.112.fi Official e-mail: hatakeskuslaitos@112.fi firstname.lastname@112.fi

22. www.112.fi Thank You for your attention Jari Juvonen Information Systems Specialist Emergency Response Centre Administration jari.juvonen@112.fi