1. HRM MODULE B OF GENERAL BANK MANAGEMENT P BALACHANDRAN DIRECTOR OF ACADEMIC AFFAIRS INDIAN INSTITUTE OF BANKING AND FINANCE dran @ vsnl.net

2. 1)Some important areas Importance of HRM as a crucial function of any organisation Need to link the individual satisfaction with the growth of the organisation Subsystems of HRM to achieve this noble goal HRM and HRD- differences

3. 2)HRM- BROAD FUNCTIONS ADMINISTRATIVE DEVELOPMENTAL MAINTENANCE HRD- “ ORGANISED LEARNING EXPERIENCE IN A DEFINITE TIME PERIOD TO INCREASE THE POSSIBILITY OF IMPROVING JOB PERFORMANCE GROWTH ”

4. 3)ATTITUDE DEVELOPMENT ALL PRGRAMMES HAVE A-S-K DEVELOPMENT AS OBJECTIVES ATTITUDE DEVELOPMENT IS THE MOST IMPORTANT AND DIFFICULT TASK- but not an impossible one ATTITUDE DETERMINES ONES ALTITUDE IN LIFE

5. 4)SELF DEVELOPMENT INDIVIDUAL DRIVEN MOTIVATION LOCUS OF CONTROL POWER BASES -- MOTIVATION HAS TO COME FROM WITH IN FOR REAL GROWTH ---INTERNAL LOCUS OF CONTROL ENSURES GROWTH

6. 5)POWER BASE THIS DEALS WITH THE ABILITY TO INFLUENCE OTHERS THOROUGH FEAR/POWER OR CHARISMA/AUTHORITY POWER BASE IS INFLUENCED BY- POSITION, CHARISMA, CLOSENESS TO SOURCES OF POWER, EXPERTISE, COMPETENCE, MODELLING

7. 6)WHAT IS DYADIC RELATIONSHIP RELATION BETWEEN NATIONS RELATION BETWEEN ORGANISATIONS RELATIONSHIP BETWEEN A PAIR OF PERSONS NONE OF THE ABOVE

8. 7)DYAD- A PAIR TWO INDIVIDUALS MAINTAINING A SOCIOLOGICALLY SIGNIFICANT RELATIONSHIP INTERPERSONAL RELATIONSHIP ONE OF THE IMPORTANT TOOL IS TRANSACTIONAL ANALYSIS

9. 8)TA RELEVANCE IN BANKS, AIRLINES, HOSPITALS-ALL CONSUMER INDUSTRY NEED TO STUDY PARENT, ADULT, CHILD EGO STATES IMPORTANCE OF ALL THE THREE FOR A WELL ROUNDED GROWTH

10. 9)GREAT PLACE TO WORK CAMARADERIE PRIDE FAIRNESS RESPECT CREDIBILITY-SOME OF THE YARDSTICKS WILL COME ABOUT IF THE P-A-C EGO- STATES IS WELL UNDERSTOOD- AND HONED

11. 10)WHICH IS THE IDEAL LIFE POSITION 1. I AM OK- YOU ARE OK 2.IAM NOT OK-YOU ARE OK 3.IAM OK –YOU ARE NOT OK 4.IAM NOT OK-YOU ARE NOT OK

12. 11)What is the usual life position seen in practice 1.I AM OK- YOU ARE OK 2.IAM NOT OK-YOU ARE OK 3.I AM OK –YOU ARE NOT OK 4.IAM NOT OK-YOU ARE NOT OK

13. 12)Johari window 1.Helps in self –understanding 2.Helps in understanding others 3.Both 4.None of the above

14. 13)In Johari window the area known to others but not to the self is---- 1.CLOSED 2.DARK 3.BLIND 4. ARENA

15. 14)IMPORTANCE OF EQ “EMOTIONAL INTELLIGENCE GROWS THROUGH THE ADULTHOOD AND IT CAN BE LEARNT AS ONE MATURES WITH PROPER AWARENESS ASSESSMENT AND EFFORT TO CORRECT.” WHOSE VIEW IS THIS- 1.SIGMUND FRUED, 2.THOMAS HARRIS, 3. DANIEL GOLEMAN, 4.GARDNER

16. 15)‘TRIES TO SCHEDULE MORE AND MORE IN LESS AND LESS TIME’ 1.TYPE C PERSON 2.TYPE B PERSON 3.AUTOCRATIC PERSON 4.TYPE A PERSON

17. 16)LEFT HEMISPHERE OF THE BRAIN DEALS WITH 1. EMOTIONAL AREAS 2.CREATIVE AREAS 3.ANALYTICAL AREAS 4.SPIRITUAL AREAS

18. 17)SELF ACTULISATION IS THE ------- NEED IN THE HEIRARCHY LISTED BY ABRAHAM MASLOW 1.FIRST 2.THIRD 3.FOURTH 4.FIFTH

19. 18)HYGIENE FACTORS ARE IMPORTANT AS THEY CREATE AN ATMOSPHERE FOR DOING WORK AND THEIR ABSENCE CAN DISSATISFY THE EMPLOYEES EG. JOB SECURITY, STATUS, INTERPERSONAL RELATIONS WITH SUBORDINATES, SUPERVISORS ETC. THEY ARE NOT NECESSARILY MOTIVATORS

20. 19) Quality of life and work life balance 1.Refer to one and the same thing 2.Refer to different and distinct aspects 3. Refer to promotions only 4.Refers to opportunities only

21. 20)Role ambiguity Lack of clarity on the role to be performed on the part of the individual and organisation Ability needed to work in ambiguous situations- as many new areas are emerging where precedents are missing One who can thrive in such set ups has an edge

22. 21)CASELET A BRANCH ACCOUNTANT GOES ON LEAVE AND THE FIELD OFFICER IS ASKED TO OFFICIATE IN HIS PLACE. HE IS NOT CONFIDENT OF HANDLING.HE WILL FEEL------- 1.ROLE AMBIGUITY 2.ROLE STRESS 3.ROLE ISOLATION 4.ROLE EROSION

23. 22) CASE A COMPANY INTRODUCED PROFIT SHARING METHOD TO IMPROVE THE PRODUCTIVITY OF STAFF. THIS LED TO BETTER RESULTS.AS BOTH THE PRODUCTIVE AND NON PRODUCTIVE PEOPLE GOT SAME INCENTIVES, SOME WERE DEJECTED-WHO ARE THEY?

24. 22)DEJECTED PEOPLE WILL BE 1. MANAGEMENT 2.GOOD WORKERS 3.UNPRODUCTIVE WORKERS 4.MANAGEMENT AND GOOD WORKERS 5.ALL THE PEOPLE IN THE ORGANISATION

25. 23)EMPLOYEES FEEDBACK IS GATHEED THROUGH 1. FEEDBACK AT STAFF TRAINING SESSIONS 2.CONDUCTING REGULAR CLIMATE SURVEYS 3.CALLING FEEDBACK THOROUGH NOTICES ON THE NET 4.REDRESSAL MECHANISM

26. - LINK PAY TO 1. QUALIFICATIONS 2.EXPERIENCE 3.NETWORKING ABILITY 4.PERFORMANCE 24)BEST WAY TO IMPROVE MOTIVATION LEVEL OF EMPLOYEES IS TO

27. 25)APPRAISAL METHOD OF FUTURE WILL BE MOSTLY 1.GROUP APPRAISAL METHOD 2.COMPARISON METHOD 3.ASSESSMENT CENTRE METHOD 4.MANAGEMENT BY OBJECTIVES

28. 26)HALO EFFECT REFERS TO 1. FEEDBACK SYSTEM 2.COUNSELLING SYSTEM 3.APPRAISAL SYSTEM 4.MOTIVATION SYSTEM

29. 27)COUNSELLING OF LOW PERFORMERS DONOT YIELD RESULTS TRUE OR FALSE. 1.TRUE 2.FALSE 3.NOT SURE

30. 28)COUNSELLING AND ADVISING ARE 1. ONE AND THE SAME THING 2.THEY ARE DISTINCT 3.THERE IS OVERLAP 4.1&3 ABOVE 5.2&3 ABOVE

31. 29)In sum Please read the text at least once Read the summary repeatedly See important terms given at the end Review the Check your progress section (ALSO SEE THE SAMPLE QUESTIONS GIVEN,THAT WILL BE PUT ON OUR WEBSITE ALSO.)

32. 30)SUGGESTED ANSWERS 10-111-3 12-113-314-3 15-416-3 17-4 19-221-3 22-4 23-2 24-4 25-3 26-3 27-2 28-5

33. For the exam. BEST WISHES FOR ALL SUCCESS THANKS FOR THE ATTENTION 18.3.2007