1. Code : STM#130 Samsung Electronics Co., Ltd. Introduction to Applications

2. © Samsung Electronics Co., Ltd. 2 Contents OfficeServ Link OfficeServ Link OfficeServ Call OfficeServ Call OfficeServ Operator OfficeServ Operator OfficeServ EasySet OfficeServ EasySet OfficeServ Softphone OfficeServ Softphone OfficeServ DataView OfficeServ DataView Application Generals Application Generals

3. © Samsung Electronics Co., Ltd. 3 Application Generals Application Generals

4. © Samsung Electronics Co., Ltd. 4 Product Family ProductFeatureDriverOS Link CTI Message Distributor License Authentication Windows 2000/XP/2003 Call/Call Plus Desktop Call Control / Caller Information Provider SCTSP32Windows 2000/XP/2003 OperatorPC based Attendant ConsoleSCTSP32 Windows 2000/XP Professional/2003 Open TSP TAPI 2.x based Telephony Service Provider Windows 98/NT/2000/XP/2003 EasysetWeb-based Phone Manager Windows 2000/XP Professional/2003 DataViewTraffic Monitoring & Statistics Windows 2000/XP Professional/2003 NewsWeb-based News Server Windows 2000/XP Professional/2003 SoftPhone Software-based IP phone operable in PC/PDA Windows 2000/XP Professional/2003 PocketPC2002/2003

5. © Samsung Electronics Co., Ltd. 5 Product Family ProductFeatureDriverOS Call 2006 Call with Video, Chat, File Sharing and Whiteboard Windows2000/XP/2003 MessengerMulti-Media Messenger Server: Windows 2000 Client: Windows 98/2000/XP ACDContact Center Middleware Server: Windows 2000 Server/2003 Client: WindowsXP IP UMS Unified Messaging of Voice Mail and Email Server: Sol Linux

6. © Samsung Electronics Co., Ltd. 6 Software Structure OfficeServ Link TCP / IP CTI Event / Message(SIO, TCP/IP) OfficeServ System Samsung TAPI Applications TSPI Telephony Service SCTSP32.TSP(b) TAPI TCP / IP Third Party TAPI Applications TSPI Telephony Service SCTSP32.TSP(o) TAPI OfficeServ EasySet OfficeServ News TCP / IP (License) OfficeServ Softphone UDP OfficeServ DataView TCP / IP

7. © Samsung Electronics Co., Ltd. 7 OfficeServ Link OfficeServ Link

8. © Samsung Electronics Co., Ltd. 8 OfficeServ Link Features Various Connection to OfficeServ: SIM, Direct Serial, TCP/IP. Various Option Setting Message-processed state view SMDR/UCD message-related functions OfficeServ call and call plus OfficeServ operator processing. License Management OfficeServ Call and Call plus OfficeServ Operator EasySet News

9. © Samsung Electronics Co., Ltd. 9 OfficeServ Link Setting Executing OfficeServ Link Select [Start] → [Program] → [OfficeServ Link] MCP IP Address Listening port: default is 6000 If you check port status as follows C:\ netstat –a –e –n –p tcp

10. © Samsung Electronics Co., Ltd. 10 Using Link Connecting OfficeServ System User is currently connected

11. © Samsung Electronics Co., Ltd. 11 License Registration Running & Installing the License Enter license at the [Add License]

12. © Samsung Electronics Co., Ltd. 12 OfficeServ Call OfficeServ Call

13. © Samsung Electronics Co., Ltd. 13 Features of OfficeServ Call Overview Call manager: Contact management, scheduling, call logging. Features Station Setup Service Set, Reset, and Monitor the station parameters - Station Lock, Station Programmed Message, DND, Call Forward, Message List, Callback Status Call Logging Service Maintain the history records of all incoming and outgoing calls Allow redial, print, and keyword search Scheduler Service Schedule a phone call or activation of some of the station setup options. Free Dial Dial telephone number on other documents such as web pages with drag and hot key.

14. © Samsung Electronics Co., Ltd. 14 Features of OfficeServ Call Call Control Service Most of the call control features of the OfficeServ system including some voice messaging features Directory Service & Call Notification Service Maintain phonebooks to keep track of user contacts Show call notification windows on incoming calls Pop up OfficeServ Call contacts & Outlook contacts on incoming/outgoing calls Pop up web pages with CLID or DID Support DDE with commercial PIM’s Provide drag & drop call control BLF (Busy Lamp Field) Service Monitor the call status and station setup information of stations and trunks Provide drag & drop call transfer functionality Allow double-click dial and pickup Download station configurations such as DT/DS buttons & Station Speed Dials Caller Information Display Service (Call Plus) Display calling party information on the LCD of the Keyset

15. © Samsung Electronics Co., Ltd. 15 Menu, Views, and Status bar Select a Subscriber Line

16. © Samsung Electronics Co., Ltd. 16 Station Setup Service Station Parameters ItemPurpose Station Lock/UnlockLocks/Unlocks the station from making or receiving any call Station Prog. Msg.You can leave a Station Programmed Message for your station. Do Not DisturbSets/Resets your station to Do Not Disturb mode Call ForwardForwards calls from your station to another station (or voicemail) Follow MeRedirects calls from another station to your station Message List Displays the list of messages left by other stations on your station and the number of messages left in your voice mail box. Call Back StatusDisplays the station number or trunk number which you have set for a call back. Auto AnswerTo auto answer after the time set in the Time Out option Auto Trunk Call BackTo set trunk call back automatically when trunk is busy Open EasySetOpens the EasySet Login Page in the web browser

17. © Samsung Electronics Co., Ltd. 17 Drag & Drop Call Control Make/Answer/Release/Transfer/Conference calls

18. © Samsung Electronics Co., Ltd. 18 BLF (Busy Lamp Field) BLF View Group NameDescription *Total StationTotal stations of the switch *Total TrunkTotal trunks of the switch * DTDS OfficeServ DT/DS buttons of the station of which telephony line is open by OfficeServ Call * Speed All the speed dials registered (station speed dials registered with the OfficeServ Call users call buttons+user defined speed dials)

19. © Samsung Electronics Co., Ltd. 19 Redial from Call log

20. © Samsung Electronics Co., Ltd. 20 OfficeServ Oprtator OfficeServ Oprtator

21. © Samsung Electronics Co., Ltd. 21 Features of OfficeServ Operator Call Views Provides separated views for incoming calls, active calls, and held calls Supports basic and extended call control functionalities needed for the operator Shows caller information of the active call from its own database or CLIP translation table Shows the caller name and DID information of the calls in call views Allows to put notes on calls BLF View Monitors the call status and station setup information of stations and trunks Allows system groups and user defined groups Progressive Search

22. © Samsung Electronics Co., Ltd. 22 Features of OfficeServ Operator Utilize System Configurations Downloads the system configurations – DT/DS buttons, station groups, DID table, CLIP translation table, speed dials Advanced User Interface Allows dual interface for call control, mouse and keyboard Indicates suitable actions Drag & Drop Provides drag & drop functionality across the views to answer, hold, retrieve, transfer, and park calls Allows drag & drop BLF copy between BLF groups

23. © Samsung Electronics Co., Ltd. 23 Features of OfficeServ Operator Special Call Features Target Hold: If the target device of call transfer is busy, hold the call with target number. Then the held call will be transferred to the target automatically, when the target device becomes idle. Call Blocking: Redirect the calls registered to block to the specified number automatically. Automatic drop feature is also provided. VIP/Emergency Calls: Highlights the calls with the CID registered in the VIP/Emergency list. Call Log & Reports Maintains a record of all incoming and outgoing calls Provides summary reports

24. © Samsung Electronics Co., Ltd. 24 Main Window Information Window Active Calls window Incoming Calls window DID window BLF window Held Calls window Status Line Call Button window

25. © Samsung Electronics Co., Ltd. 25 OfficeServ EasySet OfficeServ EasySet

26. © Samsung Electronics Co., Ltd. 26 Features of OfficeServ EasySet Personal MMC Provides web-based GUI to set personal MMC SMS (Short Message Service) Sends Message to other stations. This message is visible on the LCD of the target station’s keyset. Call Accounts Shows latest accounts of the calls Wallboard Shows the Executive States of all the BOSS stations Scheduling Allows to add, delete, and modify schedules. Reminds the schedule by ringing alarm at the scheduled time

27. © Samsung Electronics Co., Ltd. 27 Environment Settings IP Address of OfficeServ LINK

28. © Samsung Electronics Co., Ltd. 28 Using OfficeServ EasySet Logging http://localhost/EasySet OR http:// /EasySet Station Number Password: Default is “1234”

29. © Samsung Electronics Co., Ltd. 29 Using OfficeServ EasySet Logging

30. © Samsung Electronics Co., Ltd. 30 Using OfficeServ EasySet 1) GUI based MMC Station lock Password Call forwarding Station name Speed dial Date display PGM message and etc.

31. © Samsung Electronics Co., Ltd. 31 OfficeServ Softphone OfficeServ Softphone

32. © Samsung Electronics Co., Ltd. 32 Features of OfficeServ Softphone Accommodated various functions of Samsung IP Phones Collaboration Integration Provides Data related functions and user-friendly functions Operable in a Voice/Data integrated enterprise network or in a traditional phone network (PSTN,PBX) Supports intercom/external calls through VPN Calls from outside Firewall are supported Supports G.711 standard and G.729A Voice Codec Supports RTP/RTCP. Guarantees voice data and QoS. Supports USB Handset and USB Sound Card Interface (TMP-100 / TMP-200)

33. © Samsung Electronics Co., Ltd. 33 Major Functions of OfficeServ Softphone Making/Receiving Calls Making/Receiving External Calls, Making/Receiving Internal Calls Functions Used While Connected Call Hold/Release, Call Transfer, Multilateral Audio Conference Convenient Features Call Forward/Message function, Absent Message function, Boss/Secretary Other Major Functions Phone Book Save/View Call History Caller ID Display Multi Language Support (English, Korean) Making Calls through Drag & Drop Data functions such as compatibility with Outlook DB

34. © Samsung Electronics Co., Ltd. 34 Initial Window Speaker Volume Bar Main window Status display LEDs Direction Button Function Icon Show NumPad button Send/Cancel/End button Redial/Mute Button Microphone Volume Bar Dial Button Conference/Screen/Transfer/ Hold/Speaker Button

35. © Samsung Electronics Co., Ltd. 35 Login and Setting Configuration Server IP Address : MCP Login ID : Station ID Password : default is “1234”

36. © Samsung Electronics Co., Ltd. 36 Speaker and Microphone Setting Speaker Setting Click [Start]  [Settings(S)]  [Control Panel(C)]  [Sounds and Audio Devices] from the Windows desktop

37. © Samsung Electronics Co., Ltd. 37 Skins [Default][IP Phone] [Phone][Simple]

38. © Samsung Electronics Co., Ltd. 38 OfficeServ DataView OfficeServ DataView

39. © Samsung Electronics Co., Ltd. 39 Introduction to OfficeServ DataView Introduction OfficeServ DataView provides statistical reports, real time monitoring and periodic reports on the call traffic of OfficeServ system. It provides web based user interface.

40. © Samsung Electronics Co., Ltd. 40 Network Configuration Intranet OfficeServ LinkOfficeServ DataView Configuration Architecture OfficeServ Link OfficeServ System IIS Reporter Web Client Web Client Web Client Database Data Collector Data Manager Config COM Monitor COM

41. © Samsung Electronics Co., Ltd. 41 Characteristics Generates statistical reports which reflect the characteristics of the OfficeServ system the most. No need to install any client application, but use Internet Explorer. No need to get trained to browse information. Wallboard shows the status of major system resources at a glance. Multiple monitoring windows. Exports data into Excel sheets DB backup feature. Reports from backup DB. Automatic generation of periodic reports

42. © Samsung Electronics Co., Ltd. 42 Main Window Default ID is “admin”, Password is “samsung”

43. © Samsung Electronics Co., Ltd. 43 Window Layout of Statistics Execution Options Page Title Detailed Results Summary Additional Menus

44. © Samsung Electronics Co., Ltd. 44 Items of Statistics

45. © Samsung Electronics Co., Ltd. 45 Window Layout of Monitoring Additional Menus Page Title Execution Options Page TitleSum Page Title Detailed Result

46. © Samsung Electronics Co., Ltd. 46 Scheduled Report Layout Report to Email/FTP/UNC

47. Samsung Electronics Co., Ltd.