1. Chapter 3: Paralanguage Flavors the Verbal Mesage

2. Objectives 1.Identify the role of paralanguage in spoken messages 2.Explain the differences between content and intent in speaking 3.Apply practice tips for improving vocal qualities.

3. Objectives 4.Describe and apply emphatic listening techniques 5.Identify appropriate and effective communication styles for each circle of your communication network. 6.Explain how language and paralanguage tools are adjusted to fit a variety of communication situations

4. Spoken Language – Words Plus Voice Your voice adds the tone that makes words meaningful Your voice is part of your image Your voice is an instrument that reflects your personality Speech communication tools: words and voice (pitch, rate, volume, timbre, and diction)

5. Paralanguage Reveals the Speakers Intent Words carry the content while paralanguages reveals the intent of a message. When words do not match paralanguage cues, the mixed messages cause confusion. When there are mix messages, listeners tend to rely on the paralanguage cues.

6. Paralanguage Reveals the Speakers Intent Paralanguage consists of vocal sound (pitch, rate, volume, timbre, and diction), and non-verbal codes transmitted through facial expressions, body movement, eye movement and proximity Paralanguage reveals the true intent of the speakers.

7. Paralanguage Reveals the Speakers Intent

8. Voice Qualities Accompany Verbal messages Pitch VoiceInstrument BassString Bass Baritone - TenorCello Alto/Contralto - Mezzo SopranoViola SopranoViolin

9. Voice Qualities Accompany Verbal messages Pitch Pitch is the variation in relative vibration frequency The variation of pitch patterns adds interest in a conversation. Pitch could indicate a variety of speaker emotion: contempt, indifference, grief, anger, anxiety, sadness, or happiness.

10. Voice Qualities Accompany Verbal messages Rate Rate refers to the pace/speed of the speech delivery Speakers speak in phrases not word by word. Focus on the important ideas, tossing off unimportant words, and using effective pauses of different lenght.

11. Voice Qualities Accompany Verbal messages Volume/Intensity It refers to the degree of loudness in the speech delivery It reveals the speaker’s emotion. Too soft indicates hesitant, fearful, or unprepared. Too loud indicates excitement, anger, or need for attention

12. Voice Qualities Accompany Verbal messages Timbre It refers to the distinctive qualities and tone that make your voice unique It reveals the speaker’s mood, physical condition, or emotional response to events.

13. Voice Qualities Accompany Verbal messages Diction It refers to the clarity of your speech sounds Poor diction refers to articulation errors and pronunciation errors. Dysfunctional clues refers to filler words which indicate nervousness or lack of preparation

15. Listening for Intent It involves zeroing in on the unspoken words/non-verbal code. Empathy is the ability to perceive another’s point of view and to sense what others are feeling. Empathy listening refers to the quality of paying attention when the speaker’s unspoken message is more important than the words.

16. Your Communication Network Deep personel Sharing. Close friendships Business and School Communication Casual Encounters Strangers

17. Your Communication Network

18. Choosing Appropriate Communication Informal situations: casual, slang and relaxed comments Business situations: clear reporting language, careful inferences, cautious judgement. Formal situations: standard English and limited topic and personel views