1. Internal Communications: Introducing and Managing Change France Mondoloni Communications and Information Services Branch June 2011

2. Overview of the presentation  Introduction  Communications in the Government of Canada  How does Statistics Canada introduce and manage changes? New initiatives Internal communications Key considerations  Conclusion

3. Introduction Purpose of internal communications  Allow an organization to share its vision, goals and priorities with employees  Facilitate day-to-day operations  Enable the implementation of changes within an organization 18/09/2015 Statistics Canada Statistique Canada 3

4. Communications in the Government of Canada Communications Policy of the Government of Canada (GOC)  Allows the coordination of communications across the GOC  Applies to many organizations of the GOC  Requires internal communication to be open, frequent and collaborative among managers and employees 18/09/2015 Statistics Canada Statistique Canada 4

5. How does Statistics Canada introduce and manage changes? What do we have to do?  Carrying out our mandate while responding to new priorities and improving efficiency of our program delivery. How to achieve this?  By examining our business processes, computer systems and business rules to develop a strategy for improving efficiency. 18/09/2015 Statistics Canada Statistique Canada 5

6. New initiatives at Statistics Canada Three strategic proposals  Corporate Business Architecture  Information Management  Project Management 18/09/2015 Statistics Canada Statistique Canada 6

7. Introducing and managing change What do we have to do?  Engage our employees  Receive support from senior management  Share our success stories within the organization How can we achieve this?  Strong corporate-level committees  Internal communications mechanisms  Collaboration with stakeholders 18/09/2015 Statistics Canada Statistique Canada 7

8. Strong corporate-level committees 18/09/2015 Statistics Canada Statistique Canada 8

9. Internal communications mechanisms  Intranet  Newsletter  Chief Statistician’s Annual Address  Learning activities  Conflict resolution  Employee Opinion Survey 18/09/2015 Statistics Canada Statistique Canada 9

10. Implementing initiatives How will we be successful?  Getting the support from senior management  Defining and communicating expected outcomes  Offering support and training  Collecting feedback 18/09/2015 Statistics Canada Statistique Canada 10

11. Key considerations Create an overarching internal communications plan  Consistent messaging  Reaching target audiences Continue to strengthen relationships within the organization  Ensuring coordination and consistency of messaging Develop online collaborative tools  Wikis  Other tools

12. Conclusion  Several internal communications channels  Statistics Canada can quickly disseminate information  Various internal channels are used to share information and gather feedback  Tradition of open dialogue will be effective for current and future initiatives 18/09/2015 Statistics Canada Statistique Canada 12

13. Statistics Canada Statistique Canada Questions? France.Mondoloni@statcan.gc.ca Thank you!