1. Making the Most of the Service Member Experience Amy Salinas CAC Consulting Cultivating Agents of Change Nancy Keeler Training Associate NextSTEP

2. Agenda Welcome Why Service Experiences Matter Service Experience Key Tools Applying Concepts to Program Practices Q & A

3. The Bigger Picture Goal 2: Strengthen national service so that participants engaged in CNCS supported programs consistently find satisfaction, meaning and opportunity “CNCS supports the national service network in providing experiences that offer a unique combination of professional, educational and life benefits to service participants. The network also recruits a diversity of Americans, especially those from underrepresented populations.” Goal 2 Priority Measures “Percent of service participants engaged in CNCS-supported programs who report having an experience that expands educational, employment or civic opportunities.”

4. Why Service Experiences Matter Taking an example from AmeriCorps: Getting Things Done Strengthening Communities Encouraging Responsibility Expanding Opportunity The Service Impact Zone: Service Participant Impact Social Impact CNCS’ Impact Zone

5. Criteria for Meaningful Service Experiences 1.Increased future community and civic engagement 2.Structured opportunities for participants to reflect and learn 3.Strong connection to national service 4.Broadened community and networks 5.Expanded opportunities for professional and educational development All of these realities create an opportunity for us to re-focus and re-energize the pieces of our program that focus on our members.

6. Activity Spend five minutes discussing your tables questions Prepare a one minute summary to share with the group

7. Service Experience Key Tools

10. Applying Concepts to Program Practices Based on your criteria, create 5 steps or activities that will integrate your criteria into the service experience

11. Criteria for Meaningful Service Experiences 1.Increased future community and civic engagement 2.Structured opportunities for participants to reflect and learn 3.Strong connection to national service 4.Broadened community and networks 5.Expanded opportunities for professional and educational development All of these realities create an opportunity for us to re-focus and re-energize the pieces of our program that focus on our members.

12. Questions & Answer

13. Thank you! Amy Salinas CAC Consulting Cultivating Agents of Change CACConsulting@hotmail.com Nancy Keeler Training Associate NextSTEP nancy.keel@umb.edu