2. 1 Managing a Team of Personal Trainers Wendy Sweet Reg Nurse/B.PhEd./P.G. Cert Health Promotion Strategies & Tools To Increase Profits Through Personal Training

3. PLANNING - PREPARATION - PERFORMANCE 2 Why have Personal Training in Your Club?  To  new member RETENTION over first 90 days  To  new member RESULTS over first 90 days  To  CUSTOMER SERVICE within your club  To  additional PRODUCTS to your existing line  To  bottom-line REVENUE

4. PLANNING - PREPARATION - PERFORMANCE 3  How Will Having Personal Trainers  Club Revenue? revenue if you have contractors  RETENTION revenue if you have contractors revenue if you have employee P.T.’s  SESSION revenue if you have employee P.T.’s for large numbers of gym instructors  DECREASES REQUIREMENT for large numbers of gym instructors  through P.T.’s and/or casual rate revenue  NEW MEMBER SIGN-ON's through P.T.’s and/or casual rate revenue through trainers  PRODUCT SALES through trainers

5. PLANNING - PREPARATION - PERFORMANCE 4 What Does a Trainer “Need”from a Club?  Commitment to the product from Management  A supportive, positive personal training environment with clearly defined contracts/boundaries  A distinction between the gym instructor product and the personal training product  Assistance with obtaining client leads  A great facility, with good equipment

6. PLANNING - PREPARATION - PERFORMANCE 5 What Does a Club “Need”from a Trainer?  Positive, enthusiastic, professional approach/attitude to personal training  A trainer who gets great RESULTS  A trainer who SELF-GENERATES their client base  A trainer who is financially therefore commits to rental payments  A trainer who is financially SUCCESSFUL, therefore commits to rental payments  A trainer who is to the club & promotes other club services  A trainer who is LOYAL to the club & promotes other club services

7. PLANNING - PREPARATION - PERFORMANCE 6 - The Issues Employees Vs. Contractors - The Issues Employees  Who are also gym instructors may cause “ product confusion”  Often don’t have the same “hunger” to reach financial targets  May cause fluctuations in PT revenue due to motivational issues; days off; etc Contractors  Provide rental revenue consistency  Allow for “Healthy” competition

8. PLANNING - PREPARATION - PERFORMANCE 7 Developing A Successful Personal Training Programme  Hiring trainers & a quality PT Manager (how do you define this?)  Hiring QUALITY trainers & a quality PT Manager (how do you define this?)  Commitment towards providing members with an excellent product  Commitment towards providing YOUR members with an excellent product  Retainingof the product i.e. having great training, assessment and performance measurement systems in place i.e. trainer accountability  Retaining “OWNERSHIP” of the product i.e. having great training, assessment and performance measurement systems in place i.e. trainer accountability  Product  Product DIFFERENTIATION

9. PLANNING - PREPARATION - PERFORMANCE 8 Developing A Successful Personal Training Programme  Sales & Reception staff who UNDERSTAND the objectives of the PT product for the de-conditioned market  Strategic plan for growing the team  Strategic plan for growing the team  $  A strong “BELIEF” that the PT product, managed properly, will add value to your club & promote member retention  Ongoing promotional, marketing plan

10. PLANNING - PREPARATION - PERFORMANCE 9 Product Differentiation WWWWHY ? So that members know what they are paying for! WHATEVER YOUR VISION FOR PERSONAL TRAINING IN YOUR CLUB, THE ACTUAL PRODUCT PRODUCT DELIVERED BY YOUR TRAINERS MUST MUST REFLECT THIS

11. PLANNING - PREPARATION - PERFORMANCE 10 Your Hiring/Recruitment Programme for New Trainers  Decide on the “TYPE” of trainer who will best represent your member market  Check out what courses in exercise prescription your local education facilities offer - work with them!  Look WITHIN, before you look “outside” - turn great staff into greater trainers!  Maintain a professional approach to recruiting, interviewing & practically assessing new trainers…….. Start as you mean them to continue! Start as you mean them to continue!

12. PLANNING - PREPARATION - PERFORMANCE 11 Training New Trainers  Everything about the products/services of your club, (inc. the “history”)  Sales system, membership structures etc.  New member induction - programming, customer service, retention system  Product differentiation expectations  Goal setting & selling strategies for retaining new clients  Your performance expectations - contractual issues WWWWhat do they need to know

13. PLANNING - PREPARATION - PERFORMANCE 12 PROBLEMS Management of your new trainers PROBLEMS  May not understand the needs of your new member market  Might lack confidence in selling to & retaining clients  Most probably are over-programming, and not fully understanding the Adaptation Response for new members  May perform like gym instructors out on the floor!  Rely on the ongoing client leads generated through P.O.S. - WHY?

14. PLANNING - PREPARATION - PERFORMANCE 13 SOLUTIONS Ongoing Management SOLUTIONS  Induction & management programme set by the club – what?  Measurement of Performance  New trainers = weekly for 6-8 weeks  then quarterly  then 6 monthly  Contract renewal requirements  Member client surveys

15. PLANNING - PREPARATION - PERFORMANCE 14 Areas for New Trainer Management  Assessing their progress with programming for & retaining your new members  Assessing their goal-setting/selling skills  Identifying & trouble- shooting time- management issues  Assessing their “product” out on the floor, i.e. client interaction  Assessing their knowledge of your clubs other products

16. PLANNING - PREPARATION - PERFORMANCE 15 Heart Rate Response to Exercise Stress Adaptation Curve The Staircase Approach to Goal Setting Time Performance Time Heart Rate

17. PLANNING - PREPARATION - PERFORMANCE 16 Planning for Business Performance  Financial Planning / Business Plan  Setting out your fee schedule / packages available.  Determining your cancellation policy  Stationery requirements  ‘Welcome Letter’

18. PLANNING - PREPARATION - PERFORMANCE 17 Weekly PT Planning Sheet  Number of clients booked   Does this meet my targetYES / NO  How many more clients are needed   # of cancellations re-booked from last week?   # of sales lead calls made this week?   What does next week look like for bookings? 

19. PLANNING - PREPARATION - PERFORMANCE 18 Example of 6 Week Follow-Up Programme  WEEK ONE:  WEEK ONE: Programme review; track their retention/ sales from new client leads given to them WEEK TWO:  WEEK TWO: Programme review; problem- solving; tracking sheet

20. PLANNING - PREPARATION - PERFORMANCE 19 Example of 6 Week Follow-Up Programme  WEEK THREE:  WEEK THREE: Programme review; retention/ follow-up strategies; setting of self-marketing initiatives (in & outside gym) WEEK FOUR:  WEEK FOUR: Programme review; time-management issues; tracking of retention; observation of a practical session

21. PLANNING - PREPARATION - PERFORMANCE 20 Example of 6 Week Follow-Up Programme  WEEK FIVE:  WEEK FIVE: Problem solving; review of marketing initiatives; review of their business systems; tracking sheet WEEK SIX:  WEEK SIX: To review the trainer’s overall performance & give feedback (review #1)  to assess their product & facility knowledge  to set them goals to achieve for next month review

22. PLANNING - PREPARATION - PERFORMANCE 21 Reception / Sales System FOR MANAGING LEADS   What is happening @ the P.O.S?   What/ Who are sales team selling? (Product Differentiation)   What is your system for new members contacted within 24hrs of signing-up?   How do existing members sign-up with a Personal Trainer?

23. PLANNING - PREPARATION - PERFORMANCE 22 Ongoing Issues to Address   Performance Assessments – Quality Service Delivery   Trainers NOT meeting expectations   Renewal of contracts – how?   Moving trainers towards ‘Senior’ Trainers   Trainer Retention Strategy – minimum of 2 yrs…..

24. PLANNING - PREPARATION - PERFORMANCE 23 The Future of PT in NZ ….  Ensuring that PT continues to be a quality driven product… what are your members paying for really??  Effective PT Managers who are able to understand about leadership development issues for trainers  Focussing on keeping great, knowledgable, successful PT’s who you want as ‘benchmarks’ of excellence in your clubs  A commitment from Club Owners/ Managers to a vibrant, energetic, effective product that meets the unique needs of your members

25. PLANNING - PREPARATION - PERFORMANCE 24 The Final Word….  “The difference between a great PT manager and an average PT manager, is that the great PT Manager knows what the PT product is supposed to look like, and pursues this relentlessly!” (Wendy!)