2. LEARNING OBJECTIVES After studying this chapter, you should be able to: 1.Define what culture is and articulate its two main manifestations: language and religion 2.Discuss how cultures systematically differ from each other 3.Understand the importance of ethics and ways to combat corruption 4.Identify norms associated with strategic responses when firms deal with ethical challenges 5.Participate in three leading debates on cultures, ethics, and norms 6.Draw implications for action

3. WHERE DO INFORMAL INSTITUTIONS COME FROM? informal institutions - cultures, ethics, and norms  socially transmitted information and are part of the heritage that we call cultures, ethics, and norms  ethnocentrism - self-centered mentality within a society; people tend to perceive their own culture, ethics, and norms as “natural, rational, and morally right”

4. CULTURE Prof. Geert Hofstede - conducted perhaps the most comprehensive study of how values in the workplace are influenced by culture: “the collective programming of the mind which distinguishes the members of one group or category of people from another” Two Major components of culture: Language and Religion

5. LANGUAGE lingua franca - dominance of one language as a global business language  English-speaking countries contribute the largest share of global output  globalization calls for the use of one common language  nonnative speakers of English who can master English increasingly command a premium in jobs and compensation  expatriate managers not knowing the local language miss a lot of cultural subtleties and can only interact with locals fluent in English

8. RELIGION  set of common beliefs and practices generally held by a group of people, often codified as prayer, ritual, and religious law  religion also encompasses ancestral or cultural traditions, writings, history, and mythology, as well as personal faith and mystic experience  Approximately 85% of the world’s population reportedly have some religious belief.  leading religions: Christianity (approximately 1.7 billion adherents), Islam (1 billion), Hinduism (750 million) and Buddhism (350 million)

10. CLASSIFYING CULTURAL DIFFERENCES context - underlying background upon which interaction takes place low-context cultures - culture in which communication is usually taken at face value without much reliance on unspoken context high-context cultures - culture in which communication relies a lot on the underlying unspoken context, which is as important as the words used

12. CLASSIFYING CULTURAL DIFFERENCES cluster - countries that share similar cultures together  cluster approach groups countries that share similar cultures together as one cluster  three influential sets of clusters: Ronen and Shenkar, GLOBE, and Huntington civilizations  civilization - highest cultural grouping of people and the broadest level of cultural identity people have

14. DIMENSION APPROACH dimension approach has endeavored to overcome the limitations of the context and cluster approaches:  context only represents one dimension  cluster approach has relatively little to offer regarding differences among countries within one cluster

15. DIMENSION APPROACH power distance - extent to which less powerful members within a country expect and accept that power is distributed unequally individualism - perspective that the identity of an individual is fundamentally his or her own collectivism - idea that the identity of an individual is primarily based on the identity of his or her collective group masculinity vs. femininity - sex-role differentiation uncertainty avoidance - extent to which members in different cultures accept ambiguous situations and tolerate uncertainty long-term orientation - emphasizes perseverance and savings for future betterment

18. ETHICS ethics - principles, standards, and norms of conduct governing individual and firm behavior code of conduct - set of guidelines for making ethical decisions Google Code of Conduct: http://investor.google.com/conduct.html http://investor.google.com/conduct.html

19. ETHICS “Nearly all men can stand adversity, but if you want to test a man’s character, give him Power!” - Abraham Lincoln

20. Managing ETHICS Overseas ethical relativism -“When in Rome, do as the Romans do” ethical imperialism - absolute belief that “there is only one set of Ethics (with a capital E), and we have it”

22. ETHICS and Corruption corruption - abuse of public power for private benefits usually in the form of bribery Foreign Corrupt Practices Act (FCPA) - US law enacted in 1977 that bans bribery to foreign officials norms - prevailing practices of relevant players that affect the focal individuals and firms

24. Management Savvy Cultural intelligence – An individual’s ability to understand and adjust to new cultures. Acquisition of cultural intelligence passes through three phases: 1.Awareness – the appreciation of people from other cultures. 2.Knowledge – the ability to identify the symbols, rituals, and taboos in other cultures (aka – cross-cultural literacy) 3.Skills – based on awareness and knowledge, plus good practice.