1. Avaya IP Office™ Platform Customer Presentation
Purpose: Overview of how Avaya IP Office lowers TCO, simplifies management and drives greater productivity
Audience: Midsize businesses – IT Managers and/or CIOs
© 2011 Avaya Inc. All rights reserved.

2. What’s Happening in the Market Midmarket Solution Overview
Agenda
What’s Happening in the Market
Midmarket Solution Overview
How Avaya Makes Customers More Successful
About Avaya IP Office
Closing Thoughts
Agenda
© 2011 Avaya Inc. All rights reserved.

3. The Evolution of Avaya IP Office Track Record of Continuous Improvement
Cloud/ Hosted
Cloud/ Hosted
Cloud/ Hosted
Cloud/ Hosted
???
Contact Center
Contact Center
Contact Center
Contact Center
Virtualization
Virtualization
Virtualization
Virtualization
2000
Branch
Branch
Branch
Branch
Video
Video
Video
Video
1000
Security
Security
Security
Security
Connectivity
Connectivity
Connectivity
Connectivity
Management
Management
Management
Management
384
Desktop
Integration
Desktop
Integration
Desktop
Integration
Desktop
Integration
8.0
8.1
9.0
Beyond 9.0

4. Midmarket Technology Trends Supporting a distributed, mobile workforce
87% of business leaders believe collaboration improves productivity
40% of information workers work remotely
Employee-owned devices are standard business equipment
Workforce
Secure BYOD
Virtualization / Infrastructure optimization
IT Trends
Limited IT staff
Minimize exposure to risk
Avoid complexity in applications, operations
IT Support
Two out of five US information workers work outside of the office regularly or occasionally. (Forrsights Workforce Employee Survey, Q2 2012) These workers need to be enabled with communications that are portable, transparent and fully featured or worker efficiency and corporate collaboration are greatly diminished. Arguably, it is only the availability of high-quality mobile devices and UC that has allowed companies to operate on such a virtual basis.
The second major driver for the extension of UC is the widespread adoption of smartphones, tablets and other mobile devices in the workplace. These are rapidly becoming standard business equipment.
Research has shown that there is very little difference in the desire to enhance and extend mobile infrastructure and capabilities across firm sizes. Over 40% of both enterprise and SMB organizations shared the top four priorities, to extend internal systems for mobile access, to implement or improve mobile security, to support more connected mobile handheld devices or smartphones, and to support touchscreen tablets or slates.

5. Market Trends Where your Peers and Competitors plan to spend
Buyer
Priorities
500-1,500 Employees
Over next
18 Months
Third-party analysts are in resounding agreement that buyers are focused on solutions first, technologies second. This goes hand-in-hand with a trend in which LOB controls more and more of IT spend, presently controlling over 60% directly. The biggest markets are in Networking, Support and Services, but the buyers are focused on Contact Centers, Telephony, UC, Mobility and Conferencing. Those are the solutions that will drive purchase decisions over the next 18 months, and those are Avaya’s core market strengths. In particular, some 45% of firms of 1,000 to 1499 are evaluating CC solutions now or in the next 18 months. Some 20% of firms from 500 to 999 are doing the same. Firms focused on these solutions are not only the best chance for sales of those products, but also present the best chance to pull through revenue from Networking, Support and Services, which will come along as needed to support the Buyer’s goals.
Avaya TBP Midmarket Survey, 2014; IDC”s Business Technology Spending Study, June 2013; Avaya Internal Projections February 2014

6. Numbers Can Tell a Story
56.35
375,000+
Net Promoter Score
Number of systems purchased
NPS is a customer loyalty metric.
An NPS that is greater than zero is considered good
An NPS of +50 is excellent
Our customers have rewarded us more than 375,000 times by purchasing an IP Office

7. A Complete Solution for Midsize Companies Based on the proven IP Office collaboration platform
Contact Center
Collaboration
UC, Mobility and Voice
Security
Networking

8. Avaya Midmarket Collaboration Solution
Unified Communications
Video
Broadest endpoint support
Most flexible deployments
Rich UC feature set
Room, desktop, mobile
Supports 3rd party devices
Simple, affordable
Security
Networking
Protects SIP trunks
Secures remote endpoints
Active packet inspection
Automated provisioning
Rich feature set
50% lower TCO

9. Avaya IP Office Midsize Unified Communications and Collaboration
A simple, powerful unified communications and collaboration solution
Flexible deployments
Proven, award-winning
Up to 2,000 users; up to 32 sites
Lower overall TCO
Outlook / Lync integration
Integrated Conferencing
Seamless experience across voice, video, and mobility

10. Customer Use Cases Situation: Working from the office
mobile, social, always connected, very informed. Loyal to brands and spend money with that add personal value, help them get what they want, when they want it, the way they want it. Vocal about experiences with friends, family, social networks
Company
Disjointed, high effort, impersonal interactions result in frustration, dissatisfaction, attrition, bad PR and word of mouth, lower sales
Rapid, accelerating adoption of mobile, web, and social media have customer expectations and competition
They are challenged to stay relevant, deliver more value, better sell, service, support customers than alternatives and competitors. And do it profitably
Outcomes
Businesses need ways to simplify customer engagement.
They need solutions that help them
Be more proactive
Deliver value
Personal
Easier for customer
Simpler to manage
Easier to change
Situation: Working from the office
Expectation: To be able to communicate with the people who no longer work in the office
Reality: Currently office workers must rely on non-real-time communication
Situation: Working from home or hotel
Expectation: Workers at home, hotel, or other locations can conduct business just as if they were in the office
Reality: Typically has to rely on personal phone and just to talk to the office. Customers are even harder to talk to.
Situation: on-the-go sales person
Expectation: Customers never have to know where you are to know how to reach you
Reality: Most rely on cell phone and desk phone depending on the day. It’s also difficult to reach experts at the office
Dynamic Markets Consumer Research, 12/13, Computerworld, 1/23/14

11. The Enabled Office Worker

12. The Enabled Office Worker Business Impacts and Stats
Did you know that…
69% of people who call a business will hang up rather than leave a message(1)
40-50% of cellular calls are made and received while the user is in the office and in range of Wifi
60% of devices reported by information workers are used for both work and personal purposes
Receptionist can easily connect customers to remote sales rep
Stay connected at the desk, on the sales floor, in the warehouse
Embed communications in the applications you already have
1 (Web Wise Business, BT Research)
2 (AMI-Partners)

13. Take your communication to the next level A More Productive Office
Just because you are in the office, doesn’t mean you have less demanding communication needs.
Customers reach the right person on the first try
Employees spend less time searching for numbers
The conference room becomes more productive
The Enabled Office Worker

14. The Enabled Office Worker Typical Scenarios
Receptionist
People Manager
“Connecting People”
“Build better disbursed teams”
Coco Life
Cocolife’s contact centre is open from 8:00am to 5:00pm, five days per week. However, the company needs to be able to field calls around the clock. Consequently, Cocolife adopted Avaya IP Office’s ‘follow me’ feature, which enables these customers to talk to specially assigned employees over the phone outside of normal contact center opening hours.
Thomas Electronics
The organization also rolled out the Avaya one-X Portal and Avaya IP Office Softphone tools that enable mobile staff to make and receive calls using their laptops when they are on the road.
Sales Floor Associate
Conference Room
“Consult an expert”
“Better decision making”

15. How an Enabled Office Worker Works
Embed communications within Outlook, Lync, and Salesforce.com
Receptionists take advantage of point and click call handling
OmniSound™ technology delivers optimal audio clarity
The browser-based applications included in the IP Office user solutions for Office Worker, Tele-worker and Power User enable any staff member with it to work from home as if in the office. Think of all the unavoidable hurdles employees face in their everyday lives that prevent them from physically getting to the office … sick child or parent, inclimate weather, car trouble, home issues, etc. Now imagine a scenario where they don’t have to be stressed to get to the office and can instead turn up their browser and be connected as if in the office.
The browser allows them to turn their home or cell phone to their office phone, access the corporate directory, set up conference calls, get voic – even record calls. They don’t get stressed or lose time – you don’t lose the productivity. (Note: Assuming a worker is paid $40k annual salary – one day of enablement will pay for the license. On average, most employees have 3 or more unexpected absences per year.)
Click on the You Tube video for an animated scenario of the Office Worker solution.
Quickly set up and control conference calls via web browser
How an Enabled Office Worker Works

16. The Office Away From The Office

17. The Office Away From The Office Business Impacts and Stats
Did you know that…
On average, 37% of executives’ work weeks are spent away from their primary work location.
40% of US information workers work outside of the office regularly or occasionally.
59% of midmarket companies have reduced or planned to reduce office space because flexible/remote workers need fewer desks
Use your office number instead of a personal phone number
Easily conduct conference calls with the click of a mouse
No hardware or software installation required

18. Work as if you are in the office
Your Office, Anywhere
Your location won’t slow down business – turn your iPad, PC, mobile or home phone into an office extension
Keeps employees off dangerous roads during storms.
Trade commute times for productivity
Recover days of lost productivity per person, per year.
A simple thing like ENABLING staff to work from home can make all the difference in the world. Your people are likely your biggest investment and with a very small investment you can ensure that you get the maximum in productivity from them. Whether it’s whether related or a sick child, sick parent or just some personal emergency, every employee will have several days each year when they cannot physically make it to the office. When that happens you lose productivity and results are impacted. By enabling them to work anywhere as if in the office, you eliminate a large part of that risk. Our own study showed that this costs small businesses between $20k and $50k per year in lost productivity.
The Office Away From The Office

19. The Office Away From The Office Typical Scenarios
Knowledge Worker
Parent in a Bind
“take calls from home”
“tend to a sick child”
Coco Life
Cocolife’s contact centre is open from 8:00am to 5:00pm, five days per week. However, the company needs to be able to field calls around the clock. Consequently, Cocolife adopted Avaya IP Office’s ‘follow me’ feature, which enables these customers to talk to specially assigned employees over the phone outside of normal contact center opening hours.
Thomas Electronics
The organization also rolled out the Avaya one-X Portal and Avaya IP Office Softphone tools that enable mobile staff to make and receive calls using their laptops when they are on the road.
People Manager
Traveling Expert
“connected at any location”
“stay close to the project”

20. How an Office Away from the Office Works
Use your web browser to turn any phone into your office phone
See who is available to chat or talk with integrated IM, & presence – even if they are mobile
With the click of a mouse, you can set up and control conference calls
The browser-based applications included in the IP Office user solutions for Office Worker, Tele-worker and Power User enable any staff member with it to work from home as if in the office. Think of all the unavoidable hurdles employees face in their everyday lives that prevent them from physically getting to the office … sick child or parent, inclimate weather, car trouble, home issues, etc. Now imagine a scenario where they don’t have to be stressed to get to the office and can instead turn up their browser and be connected as if in the office.
The browser allows them to turn their home or cell phone to their office phone, access the corporate directory, set up conference calls, get voic – even record calls. They don’t get stressed or lose time – you don’t lose the productivity. (Note: Assuming a worker is paid $40k annual salary – one day of enablement will pay for the license. On average, most employees have 3 or more unexpected absences per year.)
Click on the You Tube video for an animated scenario of the Office Worker solution.
Easy visual access to call recordings and voic for via mouse clicks
How an Office Away from the Office Works

21. The Office On-The-Go

22. The Office On-The-Go Business Impacts and Stats
Did you know that…
60% of devices reported by information workers are used for both work and personal purposes
52% of all information workers use 2 or more devices for work
40% identify cellular phones as a primary device used for business communications
You control the customer experience
Your sales person can control sales situations
Your company controls the number your customer calls

23. Voice, IM, Presence, conferencing on the go
Your Mobile Office
You don’t have to be tied down to a desk to stay connected and accessible
Connect to experts back in the office
Know where and when colleagues are available
Speed decision making with conferences on the fly
A simple thing like ENABLING staff to work from home can make all the difference in the world. Your people are likely your biggest investment and with a very small investment you can ensure that you get the maximum in productivity from them. Whether it’s whether related or a sick child, sick parent or just some personal emergency, every employee will have several days each year when they cannot physically make it to the office. When that happens you lose productivity and results are impacted. By enabling them to work anywhere as if in the office, you eliminate a large part of that risk. Our own study showed that this costs small businesses between $20k and $50k per year in lost productivity.
The Office On-The-Go

24. The Office On-The-Go Typical Scenarios
Sales Executive
Support Manager
“Increase product Sales”
“More accessible to customers”
Sales Generalist
Mobile Technician
“Consult an expert”
“Find the closest tech”

25. How an Office On-The-Go Works
Your office phone rings on your mobile phone using Cellular, 3G/4G, or WiFi networks
Tap on contacts to call or to bring them into your conference room
Access your company directory in the palm of your hand
Your company directory in the palm of your hand.
Bring your company directory everywhere for instant access to all your contacts. Call, , IM and check presence for more meaningful collaboration.
Set up, manage conference calls.
Take full control of conference calls. Tap to add, mute or disconnect callers to manage conferences as easily as if you were at your desk.
Take your phone extension with you.
Calls to your office ring on any designated device, so you never miss a call. Log on to any IP desk phone in your network and it becomes your phone; get calls, messages, speed dials and more.
Map and track mobile workers.
Need to get a service tech to a client quickly? With geo-presence, you can track the location of sales or service people right from your smartphone.
Use Presence to find and reach the right people.
Tap your smartphone to let everyone know you’re available, on the phone, or in a meeting. Automatically get notified when colleagues’ Presence status changes for speedier collaboration.
Easily escalate an IM to a call.
When that yes or no answer suddenly becomes a full blown conversation, it’s easy to convert the next response to a call.
Use IM and Presence to find and reach the right people, whether in the office, remote, or mobile
How an Office On-The-Go Works

26. IP Office

27. Avaya IP Office A Simple, Powerful Collaboration Solution
Virtualized software, dedicated server, or appliance
Supports the broadest range of endpoints

28. Topics for IP Office
Growth and Scale
Resiliency
Phones
Management
Flexible Deployment Options
Integrations
Services

29. Did you know that IP Office has…
Up to 512 ports of meet-me audio conferencing
Integrated video conferencing
Integrated call recording and playback
Work from home with single # reach, IM, directory, and conference browser control
Full site resiliency without additional licensing
Up to 2000 users
Web-based
management
Up to 32 locations with centralized licensing
Mobile access using PSTN and VoIP (3G / 4G / WiFi)
Virtualization

30. Choices based on Business Needs
Linux-based UC
Server Edition
Includes all Preferred Edition features plus:
Supports up to 2,000 users at a single site or across
32 networked locations
Centralized system management and licensing
Linux-based
Unified Communication (UC)
Preferred Edition
Secure “Meet Me” audio conferencing (with user passwords)
Avaya one-X® Mobile Preferred*
Call recording
User solutions
Unlimited multi-level auto-attendant
IPT + Mobility
Essential Edition
IP PBX functionality
Avaya one-X® Mobile Essential (for all users)
Basic call control on mobile devices
128-party ad hoc conferencing
Available
Avaya Flare® Communicator for Apple iPad device
Telephony
Basic Edition
Key system and PBX features, including voice mail
Single-site deployments
64-party ad-hoc conference bridge
Each IP Office Edition adds to the features of the previous Edition. Simply build on to what you have to cost-effectively enhance your communications capabilities as you need them. (Note that Advanced Edition is not available as an add-on for Server Edition.) *Optional with Power User and Mobile Worker licenses.
Avaya IP Office Editions

31. Avaya IP Office User Solutions
Choices based on Job Functions
Also available:
Receptionist
Customer Service Agent
Customer Service Supervisor
Power User - The ultimate in communications accessibility for busy executives.
Office Worker - Desktop integration helps employees quickly convey critical information throughout your business.
Mobile Worker - For staff working out of the office without a laptop.
Teleworker - Enable home and remote workers to be as accessible as employees in the office.
Receptionist - Manage calls via easy-to-use PC interface. One receptionist can handle multiple offices.
Customer Service Agent - Intelligent call routing helps agents deliver highly personalized service.
Customer Service Supervisor - Real-time call status and customizable reports help create efficient and productive call centers.
Avaya IP Office User Solutions
All user solutions, except for Receptionist, require Preferred Edition software. Customer service agent and supervisor require Advanced Edition.

32. Avaya IP Office Endpoints The most choices
Premier, Flagship
Hybrid
Value-Based Telephony
1400 & 9500 Digital Sets
1600 IP Deskphones
4, 8, and 16-button options
Paper or paperless label options
Lower energy requirements
Same usability as IP Phones
Key-System Like Operation
Paper Button Labels
3, 8, and 16-button options
H.323 IP Telephony
9600 IP Deskphones
Wireless
Conference Phones
Gigabit Ethernet with embedded switch*
3-button, 8-button, and touchscreen options
Color display*
H.323 or SIP
B100 Series Phones
Avaya OmniSound Technology
Super Wideband Audio
Analog or IP
Small to large conference rooms and executive suites
DECT & Wi-Fi Sets
Small to large coverage areas
Standard and ruggedized options

33. Avaya IP Office Endpoints Reuse your phones and save!!!
Merlin Magix
BCM
PARTNER®
Integral
Merlin Legend
Norstar ®
For customers with (Nortel) BCM:
Popular third party UC apps and SIP trunking providers with BCM are compliant with IP Office
Easy to move your information (i.e. Phone extensions, users, greetings, voic )
Integration and reuse of existing Avaya/Nortel phone sets
Deployment technology choices that reduce or eliminate rewiring costs
Investment protection as you—and Avaya—innovate for the future
*Reusing the phones from your existing Avaya system (Note: May be branded Lucent, Nortel, Tenovis or other) when you move to a new Avaya IP Office can save you up to 60% off the price of the new IP Office components.
Reuse existing
desk phones.
Up to 60%* Savings

34. Avaya IP Office Deployment Options The flexible choices for your environment
Primary
Exchange
SQL
APP “N”
Secondary
Exchange
SQL
APP “N”
IP Office Server Edition Primary
IP Office Server Edition Secondary
Virtualize primary server
Virtualize secondary server
Add a second server for scale / resiliency
Add a server for scale
LAN/WAN
Retain appliance as a gateway, for legacy phone support
IP Office 500 v2
IP Office can be deployed on an appliance, dedicated server(s), inside a virtual machine, or any combination of these.
IP Office 500 v2

35. Integrated conferencing Conferencing
View roster list
Selectively mute participates
Add & Drop participants
Access via desktop, browser, smart phone.

36. High-level Integration Slide
Support for popular applications
Lync
Outlook
Salesforce.com
The capabilities you need
IM/Presence1
Click-to Call
Directory integration
Interoperable with other Avaya applications
1. Note: IM/Presence supported with Outlook and Lync integrations

37. Avaya IP Office 3rd Party Integration Integrated Solutions Delivered with Partners
172 DevConnect partners – Off the shelf applications for all industries
All DevConnect Partner solutions certified with IP Office
IP Office industry standard ‘TAPI’ interface – customizable to almost any desktop application supporting TAPI
IP Office CTI-link, IVR, VB Scripting for ‘deeper’ customized integration
You are probably aware of the DevConnect program within Avaya, currently numbering over 170 certified with IP Office. Each offers unique value to IP Office, and can open new market opportunities for you.
By embracing our Devconnect partners, and focusing on a vertical market, we, and you, can differentiate from ours and your competition. With knowledge of the vertical and IP Office, sales cycles will be shorter and your ability to generate revenue will be faster.
By employing applications tailored to a business requirements It will most certainly put them above their competition. 37

38. Avaya IP Office Management Intuitive and Flexible
IP Office provides you with a central command post to manage your network. It’s designed to be intuitive with many elements web based. It is also easy to manage across sites due to its centralized licensing and management structure. Lastly, it makes management worry-free by virtue of the automatic failover built into the product software.
Intuitive,
Point & Click
Central
Management
Central
Licensing
Your Central Command

39. Management Designed for Simplicity
Deploy mobility with a single click
Web-based access simplifies administration
Context-sensitive help reduces time searching for answers

40. Highly-Resilient Architecture
Avaya IP Office Resiliency High-availability without high costs and complexities
Every site has an automatic backup
Active calls stay connected
No idle hardware
No additional licenses
Secondary
Server
Location 2
Primary
Server
Headquarters
With IP Office Server Edition, resiliency is centralized at the headquarters location.
With the addition of a secondary server, any phones that are registered to the primary will automatically fail over to the secondary. IP Phones on expansion systems, at various locations, can failover to either the Primary or Secondary server.
The primary and secondary server can each support up to 1000 users in resilient mode.
Note: The primary and secondary servers can be co-located or can be located at separate locations for Geo-Redundancy.
Location 3
Location 4
Highly-Resilient Architecture

41. Avaya IP Office Recording Flexible, integrated, and secure
Browser-based access to records
Powerful search filters
Ad-hoc or percentage calls in a time period
Perfect for training and conflict resolution

42. Services

43. IP Office Support Services Maximum uptime and upgrades
Includes software upgrades
No additional charge for software
Flexible coverage options
8-5, 24x7, Parts replacement
Easy, server-based pricing
Keeps things simple
Remote access efficiency
For faster response times
IP Office Support Services builds upon a model of Simplicity, and offers excellent value –
position IP Office as a solution-based sale, by selling IPOSS with the IP Office at the Point of Sale
IPOSS Features:
Simplified, server-based price structure, which includes Remote Technical Support for HW and Software, and also includes IP Office product upgrade licenses
Flexible coverage options; optional Parts Replacement coverage
Partners are leveraging the Remote Access capability to reduce their truck rolls
IPOSS was launched with Introductory pricing:
Wholesale delivery pricing is changing August 5, however,
Co-Delivery pricing will remain at existing levels
Co-Delivery qualification criteria requires ACSS certification, or of course SME-Expert
Look to the IPOSS Portal Page for Best Practices Tips, including automated customer Sold-To/FL procurement and linkage.
Contact Stacey Gallanis for further information on IPOSS.
A new Gift Card concept is currently under development for IPOSS. This concept will enable streamlined, real-time ordering of Service, with the option to “stock” service for future redemption.
Note on Services for IPO configurations:
IPOSS is the service offer for all IP Office, including Non-Centralized Branch
Support Advantage is the service offer for IP Office in a Centralized Branch configuration
If Radvision is in the IPO configuration, the AVSS service can be added to the above service for the RV component.
Ensure your system is properly protected from the unknown

44. Summary It’s all about you!!!
IP Office is a highly resilient platform that can keep you communicating
IP Office is scalable and can grow with you
Avaya can integrate with your infrastructure
Avaya has the right solution to meet your needs

46. Work From Another Location Real Customer Examples
Federated presence with MS Exchange, MS OCS, & GoogleTalk contacts
Mute button for active calls
MS Exchange calendar mining
Escalate IM to voice conversation
One-X Portal for IP Office has also received some enhancements with release 8.0.
Avaya one-X® Portal for IP Office in Release 8.0 introduces a Presence and Instant Messaging Service. It shows presence (including free/busy, on-hook/off-hook, and others) for any of the people added in Directory+ gadget in the one-X Portal. The presence status is also published to buddies using Microsoft OCS/Lync and those which are part of the Google Talk network
Each one-X Portal user by default has a "MyBuddy" entry in his/her IM/Presence roster. MyBuddy is a virtual person that responds to commands entered by the user in his/her chat window by invoking a command MyBuddy also works with other popular XMPP-based external instant messaging services and clients (i.e., GoogleTalk and Jabber)—allowing you to communicate with all your contacts in one instant messaging interface and on a wide variety of devices.
Avaya one-X® Portal for IP Office in Release 8.0 enables a user to add 3rd party gadgets from Google, Zoho, and other to the one-X Portal. This allows users to combine their Unified Communication workspace with their personal workspace.
Release 8.0 also exposes APIs to allow IP Office to be easily integrated into popular sales force automation and customer relationship management applications used by SMEs.
Simple URLs
MyBuddy
Gadget tabs
& more!
Easy 3rd party gadget integration
e.g. iGoogle
2010 Avaya Inc. All rights reserved.

47. Avaya one-X® Mobile Preferred A richer mobile experience
IM/Presence ✓
Rich conference controls: click-to-conference, entry/exit notifications, moderator control
Advanced user presence: geo-location, calendar, on- the-phone, follow user presence / availability
Wi-Fi, 3G/4G Connectivity ✓
Visual Voice Mail ✓
Geo-Presence ✓
Conference Controls ✓
Callback ✓
Follow a user ✓
With Avaya, mobile workers can locate peers anywhere, anytime to make decisions in real time

48. Simplify, Enhance IP Office Enhanced Avaya Flare Experience Snapshot

49. Simplify, Enhance IP Office Enhanced Avaya Flare Experience Snapshot

50. Win With the Midmarket Solution Construct!
AVAYA Breakout 4x3 v
Win With the Midmarket Solution Construct!
Proven Solution – over 375,000 systems deployed
A rich, work from anywhere, experience
Affordable video collaboration solution
Virtualized environment
Strong remote endpoint & network security
Proven Solution!
Over 350,000 systems deployed and 12 million lines served
Over 109 new features in 9.0 including virtualization
Rich work from anywhere experience
Painless any network integration
Strong remote endpoint and network security
Affordable video collaboration
Customers get more for their money – full collaboration solution with best TCO

51. Avaya IP Office Management Intuitive and Flexible
Web-based administration
Multiple sites with single one- time login
Error free configuration
Fast, easy upgrades
IP Office Management is accomplished by using the IP Office Manager application. Manager is Windows-based, easy to use, intuitive interface to operate and can be used either locally or remotely.

52. Avaya IP Office Management Mobility rollout is as easy as 1-2-3
Administrator clicks a box to enable mobility IP Office sends an to the user Click a link in an to install and configure
Reduced administration
Fewer helpdesk calls
Less end-user frustration
* Android client will require one click, however the iPhone client will require two separate lines, one to download the client and one to configure the client

53. Avaya IP Office 3rd Party Integration Microsoft Lync
Seamless for end users
Click-to-call
Escalate from IM to Avaya phone call
Share telephony presence
Conference calls
Lync sign-in, simple install
Leverages the IP Office Server
No Lync voice licenses required
Voice traffic goes through IP Office desk phone
On-premise Lync & Office 365 options

54. Avaya IP Office 3rd Party Integration Microsoft Outlook
Click to call, IM, or conference
Federate presence with corporate, MS OCS/Lync, & GoogleTalk contacts
Visual voic
Calendar mining
Easy to install – no additional servers required
intuitive for your customers to use
Increase consideration with Microsoft SMEs
Prime contacts always on display – no search required!

55. Avaya IP Office 3rd Party Integration Salesforce.com
Make and receive calls
Consultative or blind transfers
“Out of the box” integration with IP Office
Simple plug-in appears in side bar of every SFDC page
Enable your customers to personalize their service
Instant access to customer information
Place calls on / off hold

56. IP Office Supports Virtualized Deployment Under VMware vSphere 4.x / 5.x
Leverages VMware investment
Makes collaboration more resilient and easy to manage
Consolidates voice, messaging, and mobility in a single vApp
Turnkey install with pre-configured OVA file
Lowers costs – no hardware to buy; shared licensing
Add resiliency with second physical server or virtual image