1. FREQUENTLY ASKED QUESTIONS STUDENT’S HAVE ABOUT ETUDES AND THEIR ONLINE COURSES Students want to know…. Jill Brown-Counselor

2. Distance Learning Link How to Begin Distance Learning Classes (There is a printable form) Welcome to Taft College's Distance Learning Program. Follow the directions below to begin your distance learning classes. If you have any questions, please feel free to contact the Distance Learning Help Desk. * You will need to begin classes promptly. NO ONE WILL CONTACT YOU! * Students who do not check in during the first few days of class are often dropped. This will not relieve you of your financial responsibility. * If you do not wish to stay in the class AND you want a refund, you will need to drop the class within the allowed timeline. * Any questions, contact your instructor or the Distance Learning Help Desk. * You will not be able to log in to your class until classes begin. STEP 1: Click on Academics STEP 2: Click on Class Schedule STEP 3: Under the term you are enrolled in, click on the link titled Distance Learning Course Schedule & Orientation Pages STEP 4: Scroll to the course you are taking and click on the blue plus sign to view the course orientation page & information STEP 5: New Students should read the following appropriate information regarding how to get ready for:

3. 1) WHY CAN’T I LOG IN YET? 2) HOW DO I LOG IN? User id/Password? 3) DO I NEED TO PURCHASE BOOKS? 4) WHY DOES THE CLASS SAY IT’S CLOSED WHEN I TRY AND ADD IT?  no limit for online courses, right? 5) DOES IT COST MORE FOR AN ONLINE CLASS? TOP TEN QUESTIONS!

4. 6)WILL THE INSTRUCTOR SEND ME AN EMAIL WHEN CLASS BEGINS? 7)DO I EVER HAVE TO COME TO CAMPUS? 8)HOW DO I TAKE MY TESTS? 9)DO I NEED A PROCTOR? WHO? HOW DO I SUBMIT THE FORM? 10)I CAN’T LOG IN ANYMORE, BUT I’M STILL ENROLLED. Common Questions

5.  WHAT IF MY SPOUSE AND I SHARE AN EMAIL ADDRESS?  WILL I GET DROPPED IF I DON’T LOG IN THE FIRST DAY?  HOW DO I RESET MY PASSWORD?  WHAT IF I CANNOT RESET MY PASSWORD?  HOW DO I SET UP MY SYSTEM REQUIREMENTS? Other Common Questions

6. STUDENTS: MY CLASS IS NOT SHOWING ON ETUDES. WHY ARE MY CLASS TABS FROM PRIOR SEMESTERS STILL SHOWING? (PREFERENCES; TO HIDE OLD TABS - MAY BE HIDING CURRENT CLASSES) HOW DO I POST IN THE DISCUSSION AREA? I OPENED MY TEST AND I’M NOT READY TO TAKE IT! I SUBMITTED MY ASSIGNMENT BUT I DIDN’T MEAN TOO. MY COMPUTER OR THE PROGRAM SHUTDOWN. Common Concerns

7. COUNSELORS:  LACK OF COMPUTER SKILLS OR A COMPUTER  READ, READ, READ!!!!!!  DON’T PROCRASTINATE!  HAVE A BACK UP PLAN!  MY MATH LAB OR OTHER OUT OF ETUDES PROGRAM  STUDENTS TRYING TO LOG INTO ETUDES FOR A MOODLE MANAGED COURSE Common Concerns

8.  CLASS TABS & SIDE BAR LINKS  ANNOUNCEMENTS (SET UP TO EMAIL NEWLY POSTED)  ASSIGNMENTS  Copy and Paste  ASSIGNMENTS, TESTS, AND SURVEYS  Taking Tests  Timed! How many attempts are allowed!  PRIVATE MESSAGE CENTER  Instructor Contact/Avatar  DISCUSSION AREA Common Asked Navigation

9. FOR QUESTIONS ABOUT YOUR GRADES, ASSIGNMENTS, DUE DATES, ETC., PLEASE CONTACT YOUR INSTRUCTOR. OTHERWISE PLEASE CONTACT THE HELP DESK. TAFT COLLEGE DISTANCE LEARNING STUDENT HELP DESK: 1-866-464-9229 OR 661-763-7812 STRESS THE IMPORTANCE OF HAVING REGULAR AND RELIABLE INTERNET ACCESS, ACCESS TO A COMPUTER, AND A SUPPORTED BROWSER! DL Help Desk

10. Questions or Comments? JILL BROWN COUNSELOR