1. ©SHRM 2010 The Solution is SHRM Dianna Gould, SPHR ■Washington State Conference ■ March 24, 2010 ©SHRM 2010

2. Solutions at-a-glance Wide array of professional development products and services Easy access to expert HR advisors Comprehensive website > Research articles > Legal and regulatory news > Metrics calculators > Effective practices > HR jobs Award-winning publications World-class conferences Abundant networking opportunities Countless resources for HR professionals 2

3. ©SHRM 2010 Expert HR Advisors Get comprehensive answers to your questions on a wide range of topics from general HR practices to new regulations and policies Experienced, certified HR experts have access to multitudes of information including, SHRM’s 4,000-volume library and journal collection, our publications, HR Libraries from the Bureau of National Affairs, and hundreds of credible resources Contact the HR Knowledge Center by: > Phone: 800-283-7476, available 8:30 a.m. to 8:00 p.m. EST > Email: Complete the form available at www.shrm.org/TemplatesTools/AskAnHRExpert www.shrm.org/TemplatesTools/AskAnHRExpert Make an informed decision with help from the HR Knowledge Center 3

4. ©SHRM 2010 Providing Comprehensive Information 4

5. ©SHRM 2010 Providing Comprehensive Information 5 SHRM has compiled resources that can help you and your HR department lead your organization in tough economic times. Assist your organization in planning Teach your employees skills to cope Empower yourself and your career Access sample forms and policies Download more than 100 articles, research reports, white papers, samples and videos at www.shrm.org/issues/economy.

6. ©SHRM 2010 HR Disciplines Free to members, these online communities provide the latest news, research articles, webcasts, and discussion forums for each discipline: > Benefits > Business Leadership > Compensation > HR Consulting > Workplace Diversity > Employee Relations > Ethics & Sustainability > Global HR > Labor Relations > Organizational & Employee Development > Safety & Security > Recruiting and Staffing Management > Technology www.shrm.org/HRDisciplines 6

7. ©SHRM 2010 Webcasts Learn new HR information right at your desk Free for SHRM members More than 45 new webcasts per year Participation earns recertification credits Archived for viewing at your convenience www.shrm.org/Multimedia/Webcasts “It’s hard to imagine working in HR without this valuable resource.” — Brooke Kaercher, PHR Member since 2005 7

8. ©SHRM 2010 Templates and Tools Policies > Includes a full-length sample employee handbook Forms > Sample forms for processes ranging from hiring to disciplinary actions and creating mission statements Job Descriptions > Search by title, function, or industry > Samples from a cross section of employers, company size, and industries www.shrm.org/TemplatesTools/Samples A comprehensive sample database 8

9. ©SHRM 2010 Templates and Tools Get information on any HR topic, all compiled in one easy-to- view page on SHRM.org Discover answers to basic questions or complex matters involving topics ranging from the American Disabilities Act to workplace security www.shrm.org/TemplatesTools/Toolkits Online Toolkits “My SHRM membership gives me a sense of security; I know who I can turn to.” — Joanna Markle Member since 2008 9

10. ©SHRM 2010 Templates and Tools Member-exclusive collection of articles Authoritative advice from SHRM to help line mangers supervise their staffs. Addresses: > Communicating, training, rewarding, and motivating employees > Compliancy with employment laws As a member of SHRM, you are authorized to distribute copies, excerpts or emails of the newsletter at your organization. http://www.shrm.org/TemplatesTools/Samples/Supervis oryNewsletter/Pages/default.aspx Supervisory Newsletter Articles 10

11. ©SHRM 2010 Templates and Tools A self-service tool that allows you to request and receive information on a wide variety of HR topics via email Express Request responses are available 24/7 Topics include > Audits, attitude surveys, behavioral interviewing > Salary surveys > Seasonal topics > Links to law firms' newsletters; directories for locating employment lawyers for each state > HR competencies, HR career development and more Benefit included with SHRM membership (up to 25 requests per membership year) www.shrm.org/TemplatesTools/ExpressRequests Express Requests 11

12. ©SHRM 2010 Templates and Tools Enhance productivity and minimize costs by calculating: > Absenteeism Rates > Cost per Hire > FTE Calculation > Human Capital ROI > Health Care Costs Per Employee > Revenue/Profit Per Employee > Training Costs Per Employee > Time to fill > Turnover > Workers’ Compensation Cost Per Employee www.shrm.org/TemplatesTools/Samples/Metrics HR Metrics Calculators 12

13. ©SHRM 2010 Research Tools SHRM Benchmarking Reports can help you: > Justify additional HR staff > Defend recruiting and HR budgets > Make the case for better 401(k) matching > Devise competitive health care plans Customize your report according to industry and company size, and choose from more than 140 available metrics www.shrm.org/Research/Benchmarks Customized Benchmarking Services “The information I get from SHRM helps me determine what we need to do and the steps we need to follow. ” — R. Schaeffer Greene Member since 1982 13

14. ©SHRM 2010 Research Tools The SHRM LINE Employment Report covers the service and manufacturing sectors on key areas for recruiting each month: > Projects hiring expectations a month ahead > Presents month-to-month data on new-hire compensation > Reports degree of difficulty recruiting highly qualified candidates > Released one month prior to Bureau of Labor Statistics Employment Situation Report www.shrm.org/Research/MonthlyEmploymentIndices Leading Indicators of National Employment 14

15. ©SHRM 2010 Be a Mentor Gives entry-level HR participants the knowledge and expertise of seasoned HR professionals, who in turn gain a rewarding experience The system matches mentors and mentees based on needs and expertise. Currently there are approximately 1,597 mentors and 2,342 mentees. A short evaluation will be sent at the one-month mark and again at the six-month mark Nearly 3,939 people have taken advantage of the member benefit in the last year www.3creekmentoring.com/shrm/index.cfm Web-based Mentoring Program 15

16. ©SHRM 2010 Careers The largest online job board in the HR profession Available to members and non-members Job seekers are able to: > Search open positions > Create cover letters and resumes > Apply for jobs > Manage employer responses Recruiters are able to: > Post job openings > Manage job postings > Receive applications HR Jobs 16

17. ©SHRM 2010 Advocacy Stay on top of the most current legislative information—both federal and state Take an active role in shaping laws that directly impact HR professionals Participate in the political process through the HR Voice program and website Get direct links to state legislative pages Write state legislators directly from SHRM.org www.shrm.org/Advocacy Get Involved 17

18. ©SHRM 2010 Exercise Your HR Voice Write your elected officials 18

19. ©SHRM 2010 Award-winning Publications HR Magazine HR News (online only) HR Week (email) HR Discipline e- Newsletters Legal Report Research Quarterly Workplace Visions (workplace trends) Washington and State Insider (legislative) 19

20. ©SHRM 2010 World-Class Conferences Employment Law & Legislative Conference > The very latest on the public policy and legislative agenda > March 17 – 19, 2010 – Washington, DC (Over 600 HR Professionals attended last week) Staffing Management Conference & Exposition > The only SHRM conference dedicated to helping HR professionals who specialize in talent management > April 26 – 28, 2010 – Orlando, FL Annual Conference & Exposition > The world’s largest HR conference > June 27 – June 30, 2010 – San Diego, CA Strategy Conference > High-profile, relevant topics for senior-level HR professionals > October 6 – 8, 2010 – San Antonio, TX Diversity Conference & Exposition > For professionals with responsibilities in diversity > October 11 – 13, 2010 – New Orleans, LA Leadership Conference > Exclusively for SHRM volunteer leaders > November 18 – 20, 2010 – Arlington, VA 20

21. ©SHRM 2010 Community – SHRM Connect 21 An online social networking platform enabling self-forming communities of interest. All geographical or physical constraints eliminated – your sense of community is boundaryless Currently, there are 5,000 members on SHRM Connect Accessible from the green “Communities” tab on SHRM.org

22. ©SHRM 2010 Raising Awareness of the Profession A communications campaign, including print, digital and TV ads, events and sponsorships, was developed to capture the attention of business leaders and the new Administration. > Print ads appeared in: Fortune, Forbes, BusinessWeek, The New Republic, National Journal, Congressional Quarterly and 2009 “Best Places to Work Awards” promotion in Fortune Small Business > SHRM’s 30-second commercial “Winds of Change” was seen periodically in the Washington, DC viewing area on most of the major networks’ Sunday morning political talks shows throughout 2009: Face the Nation, Meet the Press, Fox News Sunday, This Week, and The Chris Matthews Show 22

23. ©SHRM 2010 HR Certification Institute Earn the Credentials to Set YOU Apart Works with SHRM to deliver sound HR practices Has awarded more than 116,000 credentials to HR professionals in more than 70 countries Member discounts available on exam fee and learning materials through SHRMStore Test your knowledge with the online assessment exam Certifying body for the PHR, SPHR, GPHR and California-specific exams 23 Beginning May 2011, the HR Certification Institute will require PHR/SPHR exam applicants to have a combination of demonstrated work experience and education.

24. ©SHRM 2010 Executive Education Executive HR Network Summits on leading university campuses Coaching for Human Resource Professionals (CCL ® ) Leadership Development for HR Professionals (CCL ® ) UCLA Anderson School of Management Advanced Program in Human Resource Management The Business of Human Resources: Leading HR into the Future (UNC) Exclusively offered at the SHRM 2010 Annual Conference: Human Capital Management: An Emerging Decision Science (University of Chicago) Leadership Succession (UCLA) Silo-Busting (Wharton) Sustaining a Competitive Advantage through a Culture of Excellence (Disney Institute) 24 SHRM partners with leading educational institutions to help HR professionals enhance their strategic outlook.

25. ©SHRM 2010 Join a Chapter Gives you a network of professional peers you can turn to for support Helps you establish relationships and contacts with local companies Excellent way to gain valuable information on state and local labor market conditions and issues Unique opportunity to develop leadership skills Qualifies for recertification credits www.shrm.org/Communities/SHRMChapters/Professio nalChapters 25

26. ©SHRM 2010 Seventeen Washington State SHRM Chapters 26

27. ©SHRM 2010 FAQs Q: As a member of SHRM, aren’t I automatically a member of a local chapter? A: No. Membership in SHRM is separate and apart from membership in a local chapter. Each chapter has its own membership application process and dues structure. While there are 575+ locally affiliated SHRM chapters, they are autonomous entities in their operations and membership requirements. To become a member of a local chapter, you will need to apply for membership with the chapter. 27

28. ©SHRM 2010 FAQs Q: As a member of my local chapter, aren’t I automatically a member of SHRM? A: No. To join SHRM, please go to www.shrm.org and click the Join/Renew button at the top of page.www.shrm.org 28

29. ©SHRM 2010 FAQs Q: When I join a local chapter, should I notify SHRM? A: Yes. Once you become a member of your local chapter, please email the SHRM Member Relations Team at SHRM.MemberRelations@shrm.org or call us at (800) 283- SHRM to update your member record. This is important because your local chapter receives financial support from SHRM based on membership. SHRM.MemberRelations@shrm.org 29

30. ©SHRM 2010 For more information For more information, please contact Dianna Gould, SPHR – SHRM Field Services Director for the Pacific West Region (dianna.gould@shrm.org)dianna.gould@shrm.org 30