1. Introduction
If you have visited friends or relatives who live some distance from your home for more than a day you have had a travel experience. Answer the following questions:
Write down some of the things you did during your visit
Where did you stay?
What type of transport did you use?
Make a list of the important things you need when going on a journey
Think of reasons why people travel
List different types of transport tourists can use to get to their destinations
Make a list of FIVE attractions
Make a list of different types of accommodation that a tourist can stay in
Make a list of different things a tourist can spend money on

2. What is Tourism?
All travel for whatever reason that results in one or more nights spent away from home
What is a tourist?
A person who visits places away from home, travelling to the destination and spending money at the destination

3. What
Who is a
Why
Where
How
Is tourism?
Tourist?
Do people travel
Do they go?
Tourism is travel for recreational, leisure or business purposes
A person who travels away from his/her home
The reason why tell us the type of tourist
This refers to their travel destination
Tell us their chosen mode of transport

4. Inbound Tourism: Activities of non-resident visitors travelling to and staying in RSA – positive effect on economy, provides formal and informal employment
Outbound tourism: South Africans travelling abroad - on their return taxes are levied at customs on goods bought in other countries
Advantage of inbound tourists:
*Creates formal and informal jobs
Advantage of outbound tourists:
Generates income through customs levied at gateways (airports, harbours, border posts) and has a positive effect on the economy

5. Domestic Tourism: South Africans travelling within our country itself, taking holidays, short breaks, day trips and visiting family and friends
Regional Tourist: A person travelling outside his own country, but within a specific region – E.G. A south African visiting SADC countries
International Tourist: Someone who travels outside their own country
Day –tripper: A person who visits a attraction and returns home on the same day

6. A Destination is a place being visited, the end of a journey
Accommodation A place where a tourist overnights
Attraction A thing or place that draws tourists
Tour operator A person or company that organises package tours
Travel agency A business that arranges transport, accommodation and tours for tourists
Conference Organiser This person organises workshops, special events, meetings, conferences, exhibitions – it includes venues, food, accommodation and transport
Tour guide They accompany tourists on a tour and give them information on the destination

7. A few reasons why people travel
• To get away from their current situations and locations
• For a quick vacation or as a means of finding one’s self
• To enjoy new experiences
• To learn and experience new languages, new food, and new cultures
• The advancements in transportation make it easier to travel
• Visiting families and friends
• In search of a new jobs
• Spending a few weeks of winter in a summer destination

8. Types of tourists
Leisure: Travel away from home to relax. Beach, movies, game park, theme park, holiday resort, sightseeing
Business: Travel for work. Meetings, conferences, indaba
Eco: Travel to experience the natural environment. Holidays involve nature, animals, bird watching, botanical gardens, elephant rides
Visiting friends and family: (VFR) who do not live in the same town/city
Educational: Travel to places to study. Historical places, heritage sites, battlefields, museums, libraries
Sport: Player, spectator, Olympic games, world soccer, cricket, rugby games
Adventure: Travel to do exiting activities. White water rafting, sky diving, swimming with sharks, bungee jumping, mountain climbing, hiking, skiing

9. Cultural: Travel to explore the local inhabitants
Cultural: Travel to explore the local inhabitants. Heritage sites, cultural villages, museums, cultural festivals, clothing, dance
Incentive: Many companies offer incentives/rewards to employees if they make a profit for the company. Incentives can be holidays or day trips
Conference: Same as business
Religious: Visiting religious sites e.g. Zionists travel to Moria, Muslims to Mecca
Health: Travel to destinations for health related benefits Spa, mineral springs, Health hydro
Special Interest: Bird watching, stargazing, medical tourists, volutourism, food festivals
Gap year: Taking a gap year (also known as year abroad, year out) refers to taking a year out of studying to do something else. Many people take a gap year before starting college or university, but it can be taken at any time.

10. Backpacker: Someone, especially a young person without much money, who travels around an area on foot or with public transport, carrying a backpack
Youth Tourists: A person younger than 35 years. Travel within their country and abroad to visit friends, to study to understand other cultures.
Health and medical tourists: People who visit another country for specific medical reasons or to get cost effective medical procedures done.
Delegate: A person attending a conference/meeting/exhibition
Prepaid: Paid for in advance
Service provider: A person or a company that provides or gives a certain service for a fee.

11. Peak season: Late November, December, early January
VRF: Visiting friends and relatives
Flashpackers: Backpackers who are in their early 30s
Patrons: Customers who frequent an establishment
Hospitality sector: Accommodation
Bar: An establishment located in the city centre, sell alcoholic beverages but no food
South Africa’s top attraction: Kruger National Park
Negotiate discount packages: Tour operator
An example of special interest tourism: Bird watching in the bushveld, stargazing at Sutherland in the Karoo

12. The difference between an embassy and a consulate
Definition
Responsibility
Embassy
Houses the ambassador and represents a country in a foreign country
A place of safety for its citizens
Consulate
Where the consulate lives and deals with visa and passport applications for a country
Issues visas
Deals with minor diplomatic affairs

13. Tourist Needs and Expectations
Cultural needs: Expectations and requirements that relate to a certain cultural group.
E.G Tourist from the Middle East: Jewish – Kosher food, visits to a synagogue
Muslim Halaal food, no pork, no alcohol, visits to a mosque
Organise interpreters
Find out in advance which cultural group you will be dealing with
Treat all cultures with respect and dignity
Special needs: tourists with disabilities (ramp for wheelchair and lower door handles, menu in Braille for blind person) business tourists might need the internet, babysitters, baby seats in restaurant, vegetarian meals (no meat)
Expectations: Clean accommodation
Safe environment
Hospitality
Friendly staff
Helpful staff

14. A summary of tourists needs and expectations
• A variety of different types of accommodation that suit the different needs and budget of tourists
• Accommodation that is of the standard and quality that has been advertised.
• Available and safe forms of transport
• A variety of different facilities such as tours, information about various attractions in the
area as well as facilities to exchange currencies
• A variety of different of food and beverage establishments to cater for the different needs
• Food and beverage establishments that are of the required standards as advertised.

15. Visa: An official mark put on a passport by officials of the country of destination, to show that the holder has permission to enter that country
Passport: A permit , issued by your own Home Affairs, to go in and out of your country
Travel Insurance: An agreement to compensate someone for a loss taken by those who travel , it covers certain losses such as medical expenses, loss of personal belongings (baggage) or delays.

16. Tour Planning
A Tourist Profile: The tourist profile will assist the travel agent to set up a tour according to the requirements of the customer and to ensure customer satisfaction
Surname
Name
Nationality
Age
Residential Address
Contact details
Language
Occupation
Income (low, middle, high)
Drivers Licence
Special interests
Specific Dietary requirements
Special needs (transport, accommodation)