1. Chapter 9, Section 5

2. Preventing Congested Drive-up/Drop- off Areas Guide vehicles up to the end of the drive-up area and instruct guests, taxi drivers, and other drivers to pull as far forward as possible. Maintain at least one open traffic lane at all times. Promptly park guest vehicles. Pull up retrieved vehicles in a designated lane.

3. Lost and Found Log Entries Should Include: Item’s tag number Date and time the item was found Description of the item, including color, size, brand, etc. Location where item was found Who found the item

4. Loss Reports Should Include: Guest’s name, address, city, state, and zip code Item that was lost Date the item was lost Where the item was lost Guest’s date of departure Guest’s room number Description of the item Guest’s home telephone number

5. What information does a bell attendant provide to the police about a vehicle accident? The name of the property Their complete name and home address The driver’s license number and state The vehicle registration number The registered owner of the vehicle if other than the property

6. In the Event of a Vehicle Accident, Bell Attendants Collect: Driver’s name Driver’s home and business addresses and phone numbers Driver’s license number and state Model and make of vehicle, license plate number, and state Vehicle registration number Name and address of registered owner (if different from driver) Insurance company policy number Names of all passengers in each vehicle

7. Section 9.5 Quiz 1. One way for bell attendants to help keep the front entrance areas clean is to walk through these area and look at them from the _____’s perspective 2. Lost and found items are typically kept in a secure place for at least ____ days.

8. Section 9.5 Quiz 3. True/False: A bell attendant should always perform an errand requested by a manger, regardless of the nature of the errand. 4. True/False: If a bell attendant causes a vehicle accident, he or she should admit fault at the scene. 5. True/False: A thorough description of an accident, usually in the form of an accident report, is needed for insurance purposes.