1. Mediation Forum Welcome to York

2. Mediation – our journey Making the difference Setting up and doing mediation Belief in mediation

3. Belief Senior management support Trade Union support University employee interest and support HR support and resource Senior management support Trade Union support University employee interest and support HR support and resource

4. Setting up and doing in house mediation Selecting a mediation training specialist Selecting in-house mediators Training and accrediting in-house mediators Developing principles and practices Launching a website Protocols and evaluating

5. Making the Difference Launched April 2011 7 formal cases as at the end of Jan 2012 Challenge remains to realise the true benefit of mediation