1. Secured Hosting Services Frank Adams / Tom Carter

2. What is Application Hosting… Increasingly popular practice of outsourcing software applications to 3 rd Party providers Alternative to managing applications in-house Involves your software applications residing on 3 rd party servers Provides access to your application from anywhere in the world

3. Internet WERCS / TimeWarner Co-Location Secured Facility Office / Home WERCS Software Application

4. Benefits… No Up Front Hardware Capital costs No budgeting necessary for unpredictable maintenance Predictability of IT Budget – monthly costs are known Access to application from anywhere Data located in secured data center Redundancy and Server Protection Features Offsite Storage of backup tapes

5. Benefits… No need for expensive Servers, IT consultants, Internal Upgrade costs Focus on Core IT Competencies Remove mundane day-to-day IT work WERCS Regulatory Subscription Upgrades All WERCS® Software Release Upgrades

6. Experience… First Hosted Customer in 2002 Servers located within TimeWarner Telecom co-location facility Co-Locaton = “WERC servers are installed on the TimeWarner premises. Management of WERCS servers remains in the hands WERCS” Facility located minutes from WERCS Headquarters TimeWarner leading provider in 44 major U.S. markets / strong reputation / financial stability Scalable solution Technical backup support

7. Wercs Customer Trends…

8. Hosting Facility… Three separate fiber routes into building Fiber network via SONET technology Concrete & Steel constructed facility Two separate AC feeds backed up by 1000 KVA generator & UPS Lightning protection system and ground field FM 200 fire suppression and detection system 24X7 monitoring and production Video Surveillance / Biometrics Access

9. Hosting Server / Data… Redundant Power Supply and NICs Raid 5 / Hot swap hard drives 24X7 four hour response from manufacture on hardware Hardware replacement guarantee Full nightly backups on 2 week rotation Restoration of all data within 14 hours of a disruption Offsite storage of backup tapes with Iron Mountain Periodic security audits and monitor for security vulnerabilities

10. Periodic Security Audit… Security concerns can quickly erode customer confidence “External Infrastructure and Application Security Assessment” performed in October 2006 Purpose –Identify Vulnerabilities –Evaluate WERCS seriousness –Communicate any risks

11. Security Audit Results… Summary –External Infrastructure = Risk Rating “LOW” –Application Assessment = Risk Rating “Nil” Recommendations were provided during Audit process –Recommendations were taken under consideration and appropriately implemented

12. Are you a Candidate? Difficulty relying on Internal IT Infrastructure Internal Costs for maintaining applications rising Internal Costs for Upgrades prohibitive Limited IT Resources

13. Hosting Case Study Example… Challenge: Limited/Strained Internal IT Sources WPS Response: WERCS Application Hosted at Secured WERCS hosting Facility (TimeWarner) WERCS staff performs routine updates, backups, maintenance on WERCS applications WERCS performs routine server maintenance, operating system updates WERCS staff does quarterly regulatory updates Result: Significant Reduction of Internal IT Costs / High ROI Seamless to customer Stable and Well Tuned Solution

14. Performance / Uptime… Performance Goal is 95% System Availability Since 2002 99.99% Uptime 1 Unexpected Downtime since 2002 (45minutes) All Maintenance and Upgrades are down in Non- Business Hours or Holidays

15. Further Information…