2. Chapter 3 Skills for Personal Living

3.  Communication  Verbal communication  Nonverbal communication  Active listener  Feedback  Passive listener  Reflection  Manners  Body language  Personal space  Open communication  Stereotypes  Prejudices  Coded messages  Role expectations  Conflict  Scapegoating  Negotiation  Compromise  Conflict resolution process  Mediation  Peer mediators

4.  Validating Personal Superficial Levels of Communication Communication reinforcing people’s feelings about themselves. Communication involving opening up and talking about feelings, beliefs and opinions that mean something to you. Communication making up the majority of our communication. Talking about the weather, home, school, food, etc.

5. Event Influence Personal Quality Compliment Superficial Personal Validating

6.  Touch  Hugging, holding hands, physically close  Verbal  Sharing one’s feelings, listening, heart-to-heart talks, caring words  Task  Achievement, accomplishments, hard work, status, things

7.  Find the person humming the same tune as you.  What was frustrating?  How does this happen on a daily basis?  What could be the solution? hhhhhh q e

8.  Dislike the speaker  Disagree with the message  Think the topic is uninteresting  Think the material is too difficult  Easily distracted  By others  By conditions in the room  By self

9.  Active listening – the listener participates and shares the responsibility for the success of the communication process by guiding the speaker towards common interests

10.  Study of Space  Edwin T. Hall’s Zones of Space  Intimate Distance – 0 to 18 in  Personal Distance – 18 in to 4 feet  Social – 4 to 12 feet  Public – 12 to 25 feet

11.  Haptics – the study of touch  Olfactics – the study of smell  Territoriality – personal space and territory  Temporal Communication  Cultural time technical – actual time formal – made for convenience (day, week, semester) Informal – soon, forever, later, sometime  Psychological time Importance you place on the past, present and future

12. Get in a circle in the middle of the room. Pass on the sentence that the person in front of you whispers in your ear. What was frustrating? How does this happen on a daily basis? What could be the solution? How is this like gossip?