1. This is the first page of the log in, this is were you enter your unique email details.

2. This is what the page will look like once you have logged into it and opened a message.

3. To send a message to someone you click new, then you need to fill in the email details of the person you are emailing.

4. You open the message and if you want to reply you press the purple arrow, avoid opening emails from people you don’t know because they might contain viruses or you might not want to see the contents of the email.

5. Forwarding emails If you want to forward a email you click the blue arrow. If your forwarding someone's email to another person click the blue arrow and then it will come up with a box like this and then write what you want

6. Why archive Although storage space is not as much of an issue these days, having a lot of clutter makes useful messages less easy to find your messages. Spam filters do a good job of removing much of the noise but some junk mail still get through, or some mail may be classed as junk and missed. Candidates should be promoted regularly to delete mail and understand that it is possible to un-delete accidently deleted mail. Periodically remove deleted items when they are certain they will not be needed again. Deleting messages with large file attachments is a good idea if they are not needed particularly if storage space is limited. You can save the attachments if needed in your area.

7. My inbox Un wanted messages, can be deleted Un needed message does not concern me Read messages can be deleted Important message, relevant to me, need to be kept

8. Inbox 2 The deleted item folder is very full and needs some attention – this will affect loading speed an will count against my account balance An in-box rule has been created to send certain e-mails that regularly arrive that are spam. They all go to the junk mail folder Two new folders have been created to store important messages from work or personal messages

9. This helps because if you need to go back for a certain reason i.e. to look at a email, you can just click on the folder that associates with the user that emailed you. Archive

10. Acceptable use policy 1. only read messages that you think are important and the ones you think aren't read later or delete them especially if there from strangers. 2. A inbox rule would be handy if people are spamming you. 3. you need to keep your inboxes organised for example: put things into folders and delete messages regularly. 4. remove ‘deleted items’ once you are sure the messages are no longer needed or save them into another folder 5. Emails with attachments should only be opened if you trust the sender. Save the attachments if you need them into a folder in your area and then delete as normal.

11. To attach a document you click the paper clip button at the top of the new email and it will open your files and then you find the one you wanted to send and then click on the open button and then it will attach to the email and then you click send. Attachments

12. To add a digital signature you go on options and click see all options and click setting you click the text box, write you signature for example C.Kelly and then under that you type manager Remember to click ‘automatically include my signature on message I send’

13. Cc stands for carbon copy, which is paper that made it possible to email two or more people at once Bcc stands for blind carbon copy which allows you to send a email to a third person but that person cant see who the email is off

14. Right click on the name of the user and click add to contacts and make as a new contact The point in this is so you don’t have to type the email in you can just go on contacts and click email contact and it automatically does the users email in the to bar

15. Click on new and type the user name of the person you are emailing. Then type in the information you need and click on the red exclamation mark which id high importance and send. The point in this is so the user that the email is very important and they need to read it asap.

16. Do the same as the high importance but instead of clicking on the red exhumation mark click on the blue arrow going down on the top tool bar. The point of this is to show the user how important the email is. With this one the email is not as important as the subject of this email is a long time away.

17. Click on the email you want to move into a folder that you need. The point to this is that it makes it easier to find an email if you need it again and it keeps you organised.

18. Automatic response Any messages that get received at this time will say this

19. Staying safe when using email Here are some safety tips for using email:  Change your password regularly and keep it in a safe place.  Don’t share your password with anyone.  Don’t open attachments from anyone you don’t know.  Log out or sign off from your account when you’ve finished looking at/sending your email.  Keep your personal information personal – don’t share bank or credit card information by email

20. Email etiquette  Include a clear, direct subject line.  Use a professional email address.  Think twice before hitting reply all.  Use professional salutations.  Use explanation points sparingly.  Be cautious with humour.  Know that people from different countries and cultures speak different languages.  Reply to your emails – even if the email wasn’t intended for you.  Add the email address last.  Double-check that you’ve selected the correct recipient.