1. Email Tool Kit

2. Receiving an Email When you receive an email, it will appear on the white box, which is the conversation list. To do this you will have to know how to get on your email and then inboxes. To open an email, you simply double click the email and it will open, and then to email back you just click on reply.

3. Sending a new email To create a new email to send, you just click on new. Another link will then open where you can write your email, you can easily change font and the font size by clicking on the hyperlinks above where you write.

4. Archiving Normally if there is a lot of unread mail on this folder, this is bad as they could have been an important mail and you might of missed it. Sometimes the deleted items folder might get too full and this is bad as it might affect loading speed. As you can see I will now have to delete my deleted items. When you have emails with an exclamation mark that means that they’re important and need to read as soon as possible, and then be deleted or saved. A new folder was created to save important messages. Company Policy (AUP) 1.Prioritise your mail – this is to read the messages which are the most important first and so you can delete them or save them 2.Set up in-box rules for dealing with spam from regular offenders. 3.Keep your in-box organised, move mail in to folders or delete messages regularly. 4.Normally remove ‘Deleted Items’ once you are sure the messages are no longer needed. (you can say following company policy all unwanted e-mails should be archived or permanently removed at the end of each month) 5.All e-mails that have attachments should be dealt with appropriately, the attachments should be saved to a folder and the e-mail then deleted.

5. In- box rule The main idea of having an in-box rule is to save you from getting certain emails you don’t want to see, so when a certain company or person send you an email, it will go straight in the bin.

6. Forward an Email To forward an email you simply have to click on this little arrow When you click on the forward arrow it will the send you an email box where the email will send and you can also reply to it. To do this you open an email, you’ve been sent then you click on the arrow to forward.

7. Attachment Open up a new message. Click on the paper clip link to add an attachment. Select the file you want to send, and then double click it or click open. You need this skill in case you want to send your manager an important file about work. If you want to save an attachment when you click on it a new link will appear where it will say whether you want to save it or open and you then click save.

8. Email signature On the name signature, you have to include: your name, what you do in your job, your company, where is your company and contact details. You will have to put your name and details so when your emailing the person knows who you are and what company you work for. To complete this task you have to open your email, then go on settings and click see all options, you will then click on mail and edit your email signature, by putting your details in.

9. Use CC and BCC High importance means that your email is really important so the person you send it to, your inbox because its important it will stay at the top of their inbox, until they read it as its urgent. You will have to do this so you are definitely sure someone reads it and wont delete it thinking its not important. To do this you will have to go on your email, open it as your going to send an email, and then click on options and then you will have the options to choose from if its important or not.

10. Making a new contact To add a new contact you go on your email, where all your inboxes appear and then at the bottom you click on contacts. You then click on new and a link will appear, where you can put the person’s details in so you add them.

11. Making a new folder To create a new folder, you right click on inbox and then click on create new folder. After when you click on create folder, you then name the folder MStreamIT so you know that your MstreamIT documents and emails go on that folder.

12. Automatic response To do this you click on the settings on your main email page, then once your on the setting you click on organise email and then automatic replies. You can then select what time you want it to do this for example send it between Tuesday 9 th December 12:00pm and Wednesday 10 th December between 12:00pm. You have to do this so customers know that you will take a while to reply because of whatever reason you have. You have to select automatic replies so it works.