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Chapter 5 Objectives Describe the listening process
Differentiate between hearing and listening Discuss the importance of listening Define and discuss types of listening Analyze barriers to effective listening
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Chapter 5 Objectives Use strategies for critical thinking
Describe gender-based differences in listening behaviors Demonstrate effective listening behaviors in specific situations Engage in ethical listening behavior
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What is Listening ? The active process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages Link to ILA Website
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What is Listening? Not the same as hearing Involves the ability to:
Retain information React empathically and/or appreciatively An active process Involves construction, retention, and reaction to meanings we assign to information
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The Listening Process Stimulus/Sound Attention Working Memory
Selective Attention Automatic Attention Working Memory Short-Term Memory Long-term Recall/Memory
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What is Listening?
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The Importance of Listening
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Four Types of Listening
Active Listening Listening with a purpose
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Four Types of Listening
Active Listening Empathic Listening Listening with a purpose and attempting to understand the other person
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Four Types of Listening
Active Listening Empathic Listening Critical Listening Evaluating the accuracy, meaningfulness, and utility of the speaker’s message
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Four Types of Listening
Active Listening Empathic Listening Critical Listening Listening for Enjoyment Hearing and processing relaxing, fun, or emotionally stimulating information
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Barriers to Listening Noise Physical distractions Mental distractions
Factual distractions Semantic distractions
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Barriers to Listening Perception of Others Status Stereotypes
Sights and Sounds
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Barriers to Listening Yourself Egocentrism Defensiveness
Experiential Superiority Personal Bias Pseudo Listening
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Gender Differences in Listening
Purpose for listening Listening preferences Listening awareness Nonverbal listening behaviors Interrupting others
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Becoming a Better Listener
Listen and think critically Use verbal communication effectively Use nonverbal communication effectively
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Listening in the Workplace
Be self-aware Monitor your nonverbal behaviors Minimize interruptions Ask nonaggressive questions Summarize what the other says to assure you understand
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Listening in the Classroom
Use lecture listening Find areas of interest Remain open Work at listening Avoid distractions Listen for and note main ideas Take effective notes Listen for lecture cues
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Listening to Media Become a critical consumer of media information
Develop information literacy Recognize when you need information Know where to find the information you need Check your perceptions of electronic messages
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Listening in a Second Language
Develop vocabulary comprehension Learn to recognize sounds and associate them with their meaning Develop metacognitive skills Decipher meanings by drawing inferences from the context Draw parallels between English and the native language
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Be an Ethical Listener Recognize the sources of your own conversational style habits Monitor your communication Apply general ethical principles to your responses Adapt to others
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