1. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Human Communication Judy C. Pearson Paul E. Nelson Scott Titsworth Lynn Harter Slide 1

2. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. PART ONE Fundamentals of Communication Studies Slide 2

3. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 3 Chapter Summary Listening and Critical Thinking What is Listening? The Importance of Listening in Our Lives Four Types of Listening: Active, Empathic, Critical, and EnjoymentFour Types of Listening: Active, Empathic, Critical, and Enjoyment Barriers to Listening A Strategy for Becoming a Better Listener Slide 3 5 CHAPTER

4. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 4 What is Listening? Hearing is the act of receiving sound. Listening is the active process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages. Slide 4

5. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 5 The Importance of Listening in Our Lives According to studies, we spend over half of our time (53 percent) listening either to the mass media or to other people. Listening helps us build and maintain relationships. Slide 5

6. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 6 The Importance of Listening in Our Lives Slide 6 Figure 5.1: Proportions of time spent by college students in communication activities. Insert Figure 5.1 Here

7. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 7 The Importance of Listening in Our Lives Slide 7 The Listening Process Listening is directly connected to our ability to think about and remember information. We receive stimuli in the ear, translate the vibrations into sensations registered by the brain, and translate them into meaning.

8. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 8 The Importance of Listening in Our Lives Slide 8 Figure 5.2: The listening process. Insert Figure 5.2 Here

9. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 9 The Importance of Listening in Our Lives Slide 9 The Listening Process Attention Working Memory Short-Term Memory Long-Term Recall

10. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 10 Four Types of Listening Active Listening Empathic Listening Critical Listening Listening for Enjoyment Slide 10

11. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 11 Barriers to Listening Physical Distractions Mental Distractions Factual Distractions Semantic Distractions Slide 11 Noise

12. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 12 Barriers to Listening Status Stereotypes Sights and Sounds Slide 12 Perception of Others

13. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 13 Barriers to Listening Egocentrism Defensiveness Experiential Superiority Personal Bias Slide 13 Yourself

14. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 14 A Strategy for Becoming a Better Listener Slide 14 General Strategies Listen and Think Critically Use Verbal Communication Effectively Use Nonverbal Communication Effectively

15. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 15 A Strategy for Becoming a Better Listener Slide 15 Strategies for Specific Situations Effective Listening in Personal Relationships Effective Listening in Professional Situations Effective Listening in Classroom Situations Effective Listening for Mediated Communication

16. © 2003 The McGraw-Hill Companies, Inc. All rights reserved. Slide 16 A Strategy for Becoming a Better Listener Slide 16 Table 5.2: Common Lecture Cues Used by Teachers. Insert Table 5.2 Here