1. The Right Choice for Call Recording WWW.OAISYS.COM OAISYS and ShoreTel: Call Recording Solution Configuration

2. The Right Choice for Call Recording WWW.OAISYS.COM OAISYS Call Recording Platforms and Connection Options

3. The Right Choice for Call Recording WWW.OAISYS.COM Portfolio Overview – Talkument Voice Documentation Features Creates digital media documents from business telephone calls Utilizes patent-pending OAISYS Portable Voice Document (PVD™) technology Centrally stores voice documents on a secure network repository Provides the ability to organize, retrieve, playback, annotate and share voice documents Key Benefits Productivity: Share information quickly, seamlessly and securely without the need to transcribe Accuracy: Capture the full interaction (tone of voice, pauses, etc. ) to verify exactly what was said and by whom, eliminating miscommunication errors Risk Management: Document phone-based transactions to minimize liability risk and ensure regulatory compliance Customer Retention: Gain insight into how customers are being treated, identify areas for improvement

4. The Right Choice for Call Recording WWW.OAISYS.COM Portfolio Overview – Tracer Contact Center Management Features Same core feature set as Talkument, but with advanced capabilities for quality assurance, real-time coaching and personnel development Integrated live call monitoring with pause, rewind, fast forward and IM Desktop video recording to audit PC use during calls Employee evaluations and quality reporting for proactively developing personnel and monitoring service Key Benefits Best Practices Identification: Increase revenues by sharing/promoting strong sales techniques and reducing negative practices Personnel Development: Easily establish performance standards and metrics for critical processes and systematically evaluate performance Regulatory Compliance: Promote revenue protection, avoidance of penalties, fees and negative publicity

5. The Right Choice for Call Recording WWW.OAISYS.COM ShoreTel TAPI Telephony Application Programming Interface that combines capabilities of the UC platform with other applications Provides data which can be used to assign permissions, start/stop recording, and deliver search results Also allows for desktop integration or desktop video recording, tagging, and CRM application integration

6. The Right Choice for Call Recording WWW.OAISYS.COM Connection Options Trunk Side (T1, PRI, E1, Analog, SIP) Recording Station Side Recording via Passive RTP Capture Active VOIP Recording via TAPI-WAV

7. The Right Choice for Call Recording WWW.OAISYS.COM Trunk Side Recording Provides cradle-to-grave call recording ◦ Automated Attendant ◦ IVR ◦ ACD Queuing ◦ Voice Messaging Preferred for organizations whose recording requirements are mission critical

8. The Right Choice for Call Recording WWW.OAISYS.COM Trunk Side Recording All TDM trunks (PRI, E1, T1, Analog) can be monitored using TAPI Provides trunk delivered data ◦ Outside number ◦ DNIS/DID ◦ Direction Provides extension/agent information from the ShoreTel UC system

9. The Right Choice for Call Recording WWW.OAISYS.COM Single Location TDM Configuration

10. The Right Choice for Call Recording WWW.OAISYS.COM Multi-Site TDM Trunk Configuration In an integrated trunk side environment, an OAISYS Appliance or Server is required at each location terminating trunks on which calls exist that should be recorded. The OAISYS solution seamlessly networks up to 1,500 total connections

11. The Right Choice for Call Recording WWW.OAISYS.COM Multi-Site TDM Trunk Configuration

12. The Right Choice for Call Recording WWW.OAISYS.COM Trunk Side SIP Recording TAPI monitoring is not yet available for SIP trunks from the ShoreTel UC OAISYS solutions integrated directly to SIP can obtain the following data: Outside party information Call Duration Dialed Inbound Number (DID or DNIS)

13. The Right Choice for Call Recording WWW.OAISYS.COM Single Location SIP Configuration

14. The Right Choice for Call Recording WWW.OAISYS.COM Station Side via RTP Capture Record only while active on selected stations connected to a ShoreTel UC system Connect directly to IP station traffic using passive RTP capture (port mirroring) This method is not supported when encrypting voice traffic on the LAN

15. The Right Choice for Call Recording WWW.OAISYS.COM Station Side via RTP Capture All Stations can be monitored using a TAPI connection to the ShoreTel UC Provides trunk delivered data ◦ Outside number ◦ DNIS/DID ◦ Direction Provides extension/agent information from the ShoreTel UC system

16. The Right Choice for Call Recording WWW.OAISYS.COM Single Location RTP Capture

17. The Right Choice for Call Recording WWW.OAISYS.COM Multi-Site RTP Capture OAISYS solution deployment using station side connectivity across a distributed ShoreTel UC network by locating an OAISYS server or appliance in each location to tap the local IP network The OAISYS solution seamlessly networks up to 1,500 total connections

18. The Right Choice for Call Recording WWW.OAISYS.COM Multi-Site RTP Capture

19. The Right Choice for Call Recording WWW.OAISYS.COM Active TAPI-WAV Recording Record calls connected to designated stations on the ShoreTel UC system Allows OAISYS software to request a copy of the audio media for any given call directly from the trunk gateway Eliminates the need for IP network configurations (port mirroring) and enabling seamless interoperability with encrypted voice communications

20. The Right Choice for Call Recording WWW.OAISYS.COM Active TAPI-WAV Recording All stations must be monitored using a TAPI connection to the ShoreTel UC The only notification to the OAISYS software that a call is in progress in a TAPI- WAV environment is the TAPI CTI connection OAISYS will be aware of trunk delivered data such as outside party number, DID/DNIS, and direction

21. The Right Choice for Call Recording WWW.OAISYS.COM Single Location TAPI-WAV integration

22. The Right Choice for Call Recording WWW.OAISYS.COM Multi-Site TAPI-WAV A single OAISYS solution can be deployed to record calls via active TAPI-WAV in a distributed ShoreTel network The OAISYS solution can support up to 200 connections in a single server, and can seamlessly network up to 1,500 total connections Each route point has a maximum capacity of 200 active audio streams

23. The Right Choice for Call Recording WWW.OAISYS.COM Multi-Site TAPI-WAV Integration

24. The Right Choice for Call Recording WWW.OAISYS.COM Multi-Site Networking When recording multiple locations, OAISYS can be seamlessly networked to provide a single image for all functionality All administrative tasks for networked solutions can be performed through a single interface Recordings can be stored locally at each location, or on a common NAS or SAN

25. The Right Choice for Call Recording WWW.OAISYS.COM Solution Scalability OAISYS Recording Appliances Off-the-shelf single, rack-mountable 1U appliance Capable of interfacing with up to two digital trunk circuits or up to 48 PBX endpoints using some form of IP recording Supports storage up to approximately 56,000 hours of recordings OAISYS Recording Servers Built-to-order server base system, scalable up to 192 ports Suitable for installations requiring advanced fault tolerance and data protection capabilities Accommodates storage from approximately 56,000 up to 200,000 hours of recordings Recordings can be archived to DVD or across Local Area Network to any desired data storage platform

26. The Right Choice for Call Recording WWW.OAISYS.COM Questions? OAISYS Sales Engineering SE@oaisys.com 888-496-9040 option 3 SE@oaisys.com