Once you are logged in you want to select “Create Education Award Payment Request”.
Choose your payment type: Next to *Payment Type, use the drop down menu to select “Education Expense”
Choose the Semester/Quarter that the payment should be used for: Next to *Semester or Term: Choose the term for which you would like to apply the payment.
Choose the amount of your award to apply towards this payment: Next to *Amount Authorized:, type in the amount from your (remaining) funds to apply to this payment.
Find your Loan Holder (Institution): Click on the link for “(Search for Institution)”.
How to “Search Institutions” Enter as much information as you can in the search fields. If you cannot find your institution, contact their financial aid office to inquire if they are a registered institution.
If your Loan Holder is not listed, select “not found”:
If you do not know this information, check with your financial aid office. They also have your loan type and number available. You must fill this information out! Enter your Loan Holder’s Information here: (Loan Type and Loan Number must be filled out!)
You can track the progress of your request from your home page: select My Education Award: On your My Education Award page, you will be able to see all the activity you have done with your account, and if the institution accepted or denied your request. If the institution denied your request you will need to contact your loan institution to investigate.
Frequently Asked Questions: What if I forget my password? If you cannot remember your password click on “Forgot your Password?” on the login page. You will be prompted to enter your username and the email address you used to register; an email will be sent to you with a temporary password. Once you login, you will be able to change your password again. If the email address you used to register is no longer valid, please contact the National Service Trust at 1-888-507- 5962 to have your record updated with a valid email address. How will I know what happened to my request once I have submitted it? You can view the status of your requests from “My Homepage.” You will also be able to view your payment history. How will I know when a payment has been made? You have the choice either to receive notification emails or simply to log in to your account to view the status of pending requests. The system’s default option is set to send you email notifications of any change to your account, but you can always change that in your profile.
If you need further assistance: Your Students in Service Campus Coordinator. The National Service Trust: 1.888.507.5962 My AmeriCorps Hotline: 1.800.942.2677