3. Building a Better Patient Experience… www.fpparking.com

4. The greatest transformation of the Healthcare industry is taking place right now! www.fpparking.com Todays healthcare reform has changed four main areas of the healthcare model ~ Moving from a based, to a based system volume value ~ Changing the “care delivery” model to value create ~ Hospital and physician consolidation ~ Cost containment Hospitals need Medicare reimbursement, which is declining by $250 over the next 6 years… billion This will require a reduction in operating costs by 15 to 20 percent, and will also require an increase in service scores and general hospital perception… Now is the perfect time for a resource like First Place!

5. satisfaction. Our success lies in the following: Service Excellence! -Identifying and Optimizing Multiple Functions or Services -Cost Management -Continuous Improvement Efficiency Gain and Labor Utilization Our Core expertise is Valet Parking and Patient Transportation. Whether a 70 bed facility or 700 bed facility, we have success in saving money while increasing satisfaction

6. WHAT TO EXPECT A seamless, and attractive extension of your services An improved “Front Door” image Cost reducing strategies which can be applied to a multitude of non-clinical services Positively impact patient survey scores and hospital presence Most importantly… www.fpparking.com

7. So why First Place? erformance ata nalysis We believe in a strong focus on teamwork, and getting back to the basics of customer service.. Helping People… …And leaving a lasting impression We have over 15 years of experience assisting healthcare organizations reach the pinnacle of success they deserve Here’s how we do it PDA is the system we have developed for analyzing the data most other companies would not even consider Tracking individual employee progress Setting and achieving continuous improvement goals Minimalizing patient wait times, and maximizing the quality of the patient experience by hand picking and utilizing employee’s key talents 10 hours of advanced customer service training quarterly, with a specific focus on improving all team weaknesses… By effectively exercising our system of data tracking, we are able to bring your organization exactly what it needs… An affordable, professional, delightful extension of your services that patients will find enjoyable, and indispensable… www.fpparking.com By partnering with hospitals to effectively measure and analyze data, we are able to bring your hospital a truly unique and memorable patient experience.

8. “Successful healthcare organizations measure and improve on the things that matter. In healthcare, nothing matters more than the experiences of patients and the physicians and employers who serve them.” -Press Ganey We could not agree more Its that keep healthcare running people And we think they deserve the best But don’t take our word for it “Not only has First Place delivered a level of service unparalleled by their competition, they have actually improved upon our “Front Door” operations by partnering with our Grounds Department to keep our Campus looking neat and clean!” ~Director of the Patient Experience The University of Toledo Medical Center www.fpparking.com “First Place has been a blessing for our organization…Professional, friendly, we highly recommend First Place.” ~ Hospital Administration Oakwood Hospital, Dearborn MI “Thank you so much for your services! My husband and I have difficulty walking, and could not visit the hospital without you..” ~Patient Covenant Hospital Saginaw MI “Thank you for taking great care of my Mother! You guys Rock!” -Visitor “We really appreciate your hospitals choice of valet… Very helpful, and always keeping busy! Keep up the great work!” ~ Patient “Always smiling! You have the nicest staff! We look forward to your greeting every time we visit. Thank you!” ~ Visitor The University of Toledo “..Always greeted with a wheelchair and smile!” ~ Patient “ Your staff always seem so busy, yet still find time to smile and say hi! Their enthusiasm is great! ~Visitor

9. Whichever your organization’s needs… Valet Transportatio n Concierge Parking Management First Place Delivers the Best! www.fpparking.co m

10. © 2014 Copyright First Place Parking Recognizing that each operation is unique, First Place Parking offers parking and transportation solutions that are tailored to the specific needs of each facility and function as a seamless extension of the culture and practices of any organization. Experience the difference when you partner with First Place Parking.