1. Self-Image in the Workplace Based on Chapter 5, Goodall and Goodall Lynne Dahmen COM 2301: Advanced Speech

2. How is a workplace identity created? Based on responses we get from others Based on what we say and do Verbal and non-verbal Related to the power we hold in the organization Word choice, behavior, dress Interest in others

3. Workplace Equity People work for rewards Balance of inputs and outputs People seek empowerment Enabled and motivated, invested People become stressed from unfairness Job quality decreases People then attempt to redress inequit Mental, restitution, narrative equity

4. Aspects of Communication Clarity/Ambiguity Flow of information (up/down) Inclusiveness/Exclusiveness of messages Confirming/disconfirming messages Supportive/non-supportive messages Credibility

5. How can we Communicate more Clearly? Clarify received messages Avoid abstraction/add detail Avoid jargon/listener needs Avoid ‘harmful language’ Avoid bias

6. Communicating with superiors… Politeness vs. task orientation Friendliness vs. deference Self-interest vs. organizational needs Request feedback Avoid biased language

7. Communicating with subordinates… Listen openly Respond honestly Ask for information before evaluating Provide feedback Avoid biased language Balance personal vs. professional tone Balance task orientation and accountability

8. How can I be supportive? Offer your help Listen well Do nice things for coworkers Respect others feelings Have pride in the workplace Demonstrate concern for others

9. Why might they think I am not supportive? Aloof or superior behavior Refusing assistance Withholding information Not listening well Disrespecting others Disrespecting the workplace Lack of concern for others Too individualistic

10. Do people think I am credible? Are you: Informed and knowledgeable? Trustworthy? Open and honest? A friend as well as a coworker? Reliable? Open to feedback/criticism? Responsible for your own errors?

11. How do I project an image non- verbally? Workspace and tidiness Clothing and personal appearance Paralanguage/voice Kinesics and oculesics Proxemics Haptics

12. The Importance of Eye Contact Trust Confidence Time gain Control Power Self-confidence Comfort level of audience

13. American Concepts of Space Intimate Zone—up to half a meter Close friends and intimates Casual or personal zone—1/2 to 1.5 meters Friends and family Social-consulting zone—1.5-3 meters Business transactions Public zone—3+ meters

14. Types of Touch Functional/Professional Social/Polite Friendship/warmth Love/intimacy Sexually arousing