1. April 22 nd, 2015 11:00 a.m. ET 1 Questionmark Tutorial The production of this webinar was supported by Grant No. 90ST1001 from the Administration for Community Living (ACL). Its contents are solely the responsibility of the State Health Insurance Assistance Program (SHIP) National Technical Assistance Center and do not necessarily represent the official views of ACL.

2. Today’s Speaker Marcin Bednarz Online Counselor Certification and Training Technical Support Manager, SHIP National Technical Assistance Center and Medicare Rights Center 2

3. Purpose of Today’s Tutorial Overview of SHIP TA Center’s Use of Questionmark Guided Tour Instructions Answers to Questions Solutions to Problems 3

4. How you can use WebEx tools to participate 4

5. The Basics Our Given Name: The State Health Insurance Assistance Program National Technical Assistance Center Our Nickname: The SHIP TA Center Began providing direct services to SHIPs: January 2015 FUNDER: U.S. Administration for Community Living (ACL) GRANTEE: Northeast Iowa Area Agency on Aging (NEI3A) PARTNERS: Medicare Rights Center; Technical Frontiers Incorporated (TFI); Health Benefits ABCs (HBABCs); consultants Mike Klug and Steve McCurley 5

6. Medicare Rights Center Role in SHIP TA Center The Medicare Rights Center has been helping people with Medicare understand and navigate the Medicare system since 1989 As part of the SHIP National Technical Assistance Center, they: Serve as Medicare subject matter experts for SHIPs Provide direct Medicare subject matter technical assistance to SHIPs via medicarehelp@shiptacenter.orgmedicarehelp@shiptacenter.org Provide Medicare Minutes at no cost to SHIPs Produce the SHIP TA Center’s online counselor training and certification tools 6

7. About Questionmark Produced by the previous National SHIP Resource Center Re-established by the current SHIP TA Center Intended as an interim Online Counselor Certification Tool (OCCT) Will be replaced by a new OCCT in the autumn of 2015 7

8. Has Anything Changed? What is the Same URL (link to access) Many of the SHIP administrative users The functionality The questions Most of the User Guide Access to technical assistance What is Different Previous “participants” – a.k.a. counselors needing to take the test – could not be retained in the system and have to be manually added. User Guide has been updated with new contact information There are some new SHIP administrative users 8

9. Questionmark Resources 9 Available from SHIP TA Center (call or email) Sent to SHIP Director Listserv 3/16/15 Available for download: http://shiptacenter.org/media/1040/question mark-user-guide-march-2015.pdf http://shiptacenter.org/media/1040/question mark-user-guide-march-2015.pdf User Guide Available within 24 hours (see weekly SHIP TA Center calendar for link) Today’s Recording mbednarz@shiptacenter.org Answer to Questions 877-839-2675; info@shiptacenter.org SHIP TA Center

10. Questionmark Demonstration 1. Authoring Assessments 2. Creating Participants 3. Distributing Assessments 4. Downloading Reports 10

11. Questions, Answers, and Feedback 11

12. Thank You For Attending! SHIP TA Center info@shiptacenter.org 877-839-2675 Marcin Bednarz mbednarz@shiptacenter.org Ginny Paulson gpaulson@shiptacenter.org Jeanne Mentel jmentel@shiptacenter.org 12