1. K-State Information Systems Office Application Development Services Accomplishments for Calendar Year 2008 Last update: March 10, 2009

2. 2 Systems Enhancements and Operational Support Activities Used Remedy to identify, track, communicate, and complete service requests in a timely manner Used Remedy to identify, track, communicate, and complete service requests in a timely manner Completed a record number (1,600) service requests in 2008 (a 56% increase over CY2007) Maintained smooth operations of production systems Applied vendor fixes and patches in a timely and accurate manner Continued to cross-train team members to increase team knowledge and depth Continued to cross-train team members to increase team knowledge and depth Assessed FTE utilization across development teams and made adjustments when needed Assessed FTE utilization across development teams and made adjustments when needed Began supporting Environmental Health and Safety's web site and related technical initiatives

3. 3 Project and Portfolio Management Enhancements and Activities Created and filled the Assistant Director for Projects and Portfolio Management position Created and filled the Assistant Director for Projects and Portfolio Management position Assigned project managers to the largest projects Assigned project managers to the largest projects Completed the evaluation of the Enterprise Project Management system (MS Project 2007) Completed the evaluation of the Enterprise Project Management system (MS Project 2007) Developed and distributed an ISO Portfolio of Projects report Developed and distributed an ISO Portfolio of Projects report Distributed the ISO bi-weekly Project Status Report on a regular basis Distributed the ISO bi-weekly Project Status Report on a regular basis

4. 4 Projects Completed Student Systems Team Implemented iSIS per the project plan: Implemented iSIS per the project plan: Financial Aid – February 2008Financial Aid – February 2008 Student Enrollment – March 2008Student Enrollment – March 2008 SEVIS functionality – March 2008SEVIS functionality – March 2008 MarketPlace/Student Self-Service – March 2008MarketPlace/Student Self-Service – March 2008 Student Finance – June 2008Student Finance – June 2008 Converted essential historical student data for go liveConverted essential historical student data for go live Completed essential reports and/or data queriesCompleted essential reports and/or data queries Addressed post-go live issues promptlyAddressed post-go live issues promptly Monitored system performance and addressed issuesMonitored system performance and addressed issues Began to develop operational and system enhancement strategies and proceduresBegan to develop operational and system enhancement strategies and procedures Closed-out the project; moved ADS staff back to ISOClosed-out the project; moved ADS staff back to ISO

5. 5 Projects Completed (cont.) Student Systems Team (cont.) Ran KATS and iSIS student self-service in parallelRan KATS and iSIS student self-service in parallel Completed the integration of DARS and iSIS Completed the integration of DARS and iSIS Completed CY07 Annual Tuition Stmt. (TRA97) Completed CY07 Annual Tuition Stmt. (TRA97) Completed BRS and FAMS data conversion to iSIS Completed BRS and FAMS data conversion to iSIS Installed the final Financial Aid Federal Reg. changes in FAMS Installed the final Financial Aid Federal Reg. changes in FAMS Sunset selected mainframe systems Sunset selected mainframe systems

6. 6 Projects Completed (cont.) HRIS, Budget, and RETORIC Team Completed the HRIS upgrade to version 9 Completed the HRIS upgrade to version 9 Integrated HRIS into the WID creation and storage process Integrated HRIS into the WID creation and storage process Financials Team Resolved FIS Oracle 10gR2 database issues Reconstructed FIS materialized views to enhance performance and maintainability

7. 7 Projects Completed (cont.) Facilities Management & Departmental Systems Team Replaced SSNs with WIDs in FAMIS Key Control Replaced SSNs with WIDs in FAMIS Key Control Replaced SSNs with WIDs in PowerPark Replaced SSNs with WIDs in PowerPark Applied FAMIS FMM 7i patches Applied FAMIS FMM 7i patches Completed the R25/iSIS interface Completed the R25/iSIS interface Supported the transition of SIS (spring/summer) and iSIS (fall 2008) room scheduling processes Supported the transition of SIS (spring/summer) and iSIS (fall 2008) room scheduling processes Upgraded Computrition to version 17 Upgraded Computrition to version 17 Redesigned Environmental Health and Safety’s web site using new K-State templates Redesigned Environmental Health and Safety’s web site using new K-State templates

8. 8 Reduced Security Risks to ISO Systems Increased staff awareness of new IT security policies and potential security threats Increased staff awareness of new IT security policies and potential security threats Eliminated SSNs from systems and interfaces when feasible Eliminated SSNs from systems and interfaces when feasible Implemented stringent TrendMicro and Windows firewalls on desktop computers Implemented stringent TrendMicro and Windows firewalls on desktop computers Required Virtual Private Network (VPN) be used for remote access to desktop computers Required Virtual Private Network (VPN) be used for remote access to desktop computers

9. 9 Enhanced Information Systems Resources Reassigned one FTE to perform business process analysis for selected projects Continued to invest in training in new technologies Continued to invest in training in new technologies Continued to cross-train staff to increase team knowledge and depth and reduce single points of failure Continued to cross-train staff to increase team knowledge and depth and reduce single points of failure Consolidated ADS staff on the 2 nd floor at the conclusion of the LASER Project and relocated many others to enhance communication and collaboration Consolidated ADS staff on the 2 nd floor at the conclusion of the LASER Project and relocated many others to enhance communication and collaboration Resolved H1b/green card sponsorship roadblocks Resolved H1b/green card sponsorship roadblocks

10. 10 Contributed to Central IT Initiatives   IT Trouble Ticketing and Reporting   Identity Management   WID Expansion   Transaction Hub Expansion   Migrate to Microsoft Active Directory (RENEW Project)   Central IT Change Management Board