1. K-State Information Systems Office Application Development Services Goals and Objectives Calendar Year 2009 Last update: January 26, 2009

2. 2 Goals for 2009 1.Support central IT initiatives 2.Maintain smooth operations of production systems 3.Enhance application development strategies, methodologies, and practices 4.Enhance project management strategies, methodologies, and practices 5.Complete all projects on time, on budget, and with high quality 6.Reduce security risks to systems, work space, and equipment 7.Enhance information systems resources 8.Enhance customer service 9.Help make K-State a great place to work

3. 3 Goal 1: Support central IT initiatives Support the transition of ISO into the newly constituted ITS organization to be formalized on or about July 1, 2009 Prepare for possible changes in future roles and responsibilities Work with ITS/ISO leadership to effectively roll out business process analysis as a service of the IT units Support central IT projects, including: RENEW (Migrate from Novell to Microsoft Active Directory) Email/Calendar Services Replacement Increase KEAS Password Length IT Trouble Reporting and Management Enhancements to IDM/eID Services Provisioning Support other central IT initiatives as a result of the Campus IT Needs Assessment (http://upgrade.k-state.edu/results/)

4. 4 Goal 2: Maintain smooth operations of production systems Apply all vendor fixes/patches in a timely and accurate manner Review and enhance change control procedures to minimize production errors or problems Review and enhance change control procedures to minimize production errors or problems Develop and maintain detailed system documentation that is well organized and readily accessible to team members Develop and maintain detailed system documentation that is well organized and readily accessible to team members Cross-train team members to increase knowledge and depth Cross-train team members to increase knowledge and depth Monitor system performance and address issues promptly Monitor system performance and address issues promptly Maintain effective on call practices for each system Maintain effective on call practices for each system

5. 5 Goal 3: Enhance application development strategies, methodologies, and practices Complete the transition of the iSIS Technical Lead into the Applications Architect role Complete the transition of the iSIS Technical Lead into the Applications Architect role Engage the Applications Architect in the analysis and design of major application modules and university-wide technical initiatives as appropriate Engage the Applications Architect in the analysis and design of major application modules and university-wide technical initiatives as appropriate Document all ISO applications technical architectures Document all ISO applications technical architectures Inventory ISO application development tools currently utilized or could be utilized in systems development and maintenance Inventory ISO application development tools currently utilized or could be utilized in systems development and maintenance Review and enhance quality assurance methods and practices Review and enhance quality assurance methods and practices Identify systems modules and/or technologies not yet implemented Identify systems modules and/or technologies not yet implemented Develop short and long term plans for application hardware and software upgrades Develop short and long term plans for application hardware and software upgrades Implement a Wiki to facilitate internal and external communication and document sharing Implement a Wiki to facilitate internal and external communication and document sharing Continue to utilize Remedy to manage service requests, or adopt new tool as appropriate Continue to utilize Remedy to manage service requests, or adopt new tool as appropriate

6. 6 Goal 4: Enhance project management strategies, methodologies, and practices Complete all projects within scope, schedule, and budget Complete all projects within scope, schedule, and budget Clearly define and document what is in and out of scope for all projects; obtain sponsor approval prior to project execution Clearly define and document what is in and out of scope for all projects; obtain sponsor approval prior to project execution Be familiar with all Project Management Team projects in order to provide secondary support if needed Be familiar with all Project Management Team projects in order to provide secondary support if needed Increase knowledge of ISO systems Increase knowledge of ISO systems Provide timely information and updates to the IT Projects Coordinator for inclusion in the Enterprise IT Projects Report Provide timely information and updates to the IT Projects Coordinator for inclusion in the Enterprise IT Projects Report Enhance ISO staff and customer understanding and adoption of project management practices Enhance ISO staff and customer understanding and adoption of project management practices Enhance the Project Management Team’s methodologies, tools, and practices Enhance the Project Management Team’s methodologies, tools, and practices Monitor IT project management best practices, tools, and technologies within higher education Monitor IT project management best practices, tools, and technologies within higher education

7. 7 Goal 5: Complete all projects on time, on budget, and with high quality Student Systems Team iSIS: Complete essential post go-live developmentComplete essential post go-live development Complete end of financial aid year reportingComplete end of financial aid year reporting Complete the TRA97 (Student Tuition) project for CY08Complete the TRA97 (Student Tuition) project for CY08 Upgrade PeopleTools to v. 8.49Upgrade PeopleTools to v. 8.49 Support transcript data conversion, imaging, and fulfillment business process analysisSupport transcript data conversion, imaging, and fulfillment business process analysis Support the planning and analysis to upgrade to Campus Solutions v.9Support the planning and analysis to upgrade to Campus Solutions v.9 Other iSIS initiatives: Implement effective operational processes and proceduresImplement effective operational processes and procedures Work cooperatively with the iSIS/IT Planning Coordinator to analyze and plan major system enhancementsWork cooperatively with the iSIS/IT Planning Coordinator to analyze and plan major system enhancements Document K-State modifications, batch jobs, and processesDocument K-State modifications, batch jobs, and processes Identify and resolve potential new issues related to federal regulatory changes and financial aid processingIdentify and resolve potential new issues related to federal regulatory changes and financial aid processing

8. 8 Goal 5: Complete all projects on time, on budget, and with high quality (cont.) Student Systems Team (cont.) DARS: Enhance the integration of DARS and iSIS Enhance the integration of DARS and iSIS Support the Oracle 10gR2 databases upgrade and migration to new servers Support the Oracle 10gR2 databases upgrade and migration to new servers Other projects and initiatives: Complete the sunsetting of KATS and fsaAtlas Complete the sunsetting of KATS and fsaAtlas Support the Mainframe Data Archiving and Mainframe Decommissioning projects Support the Mainframe Data Archiving and Mainframe Decommissioning projects Support e~Print and participate in sunset planning Support e~Print and participate in sunset planning Support Talisma enhancement and expansion activities Support Talisma enhancement and expansion activities

9. 9 Goal 5: Complete all projects on time, on budget, and with high quality (cont.) HRIS, Budget, and RETORIC Team Projects impacting both HRIS and Budget: Support the Oracle 10gR2 databases upgrade Support the Oracle 10gR2 databases upgrade Participate in planning and analysis to replace STARS (State FMS – Sunflower Project) Upgrade PeopleTools to 8.49 Upgrade the development/test server (pending funding)HRIS: Complete the implementation of 403b electronic processing Complete the real-time feed of WIDs to HRIS Apply Bundles 2-6 Participate in planning and analysis to implement real-time data feeds from HRIS to KEAS/Persons database Participate in analysis of PeopleSoft eRecruit Budget System: Revise/enhance the online entry area

10. 10 Goal 5: Complete all projects on time, on budget, and with high quality (cont.) Financials and Facilities Team FIS: Apply cumulative patch 4 to resolve Oracle Discoverer issues Participate in planning and analysis to: Replace STARS (State FMS-Sunflower Project) Merge financial systems and replace eForms Upgrade to eBusiness Suite Release 12 Upgrade to Oracle Developer Suite 10gR2 Archive data if feasible OFA-Facilities: Complete the application upgrade to 11.5.10 Support the Oracle 10gR2 databases upgrade and migration to new servers Support the Oracle 10gR2 databases upgrade and migration to new servers Archive data if feasible Implement inventory control/bar coding (pending funding)

11. 11 Goal 5: Complete all projects on time, on budget, and with high quality (cont.) Financials and Facilities Team (cont.) Optio e-Reports: Establish a test environment Research Optio replacement optionsFAMIS: Complete the upgrade to v. 8iR2 Complete the upgrade to v. 8iR2 Support the Oracle 10gR2 databases upgrade and migration to new servers Support the Oracle 10gR2 databases upgrade and migration to new serversPowerPark: Begin planning and analysis to upgrade to Flex Begin planning and analysis to upgrade to Flex Provide technical assistance for new parking garage Provide technical assistance for new parking garage

12. 12 Goal 6: Reduce security risks to ISO systems, work space, and equipment Continue to increase awareness of potential security threats and changes to IT security policies and procedures Continue to increase awareness of potential security threats and changes to IT security policies and procedures Respond promptly to inquiries or instructions from the Chief Information Security Officer, SIRT, and iTAC Client Services Respond promptly to inquiries or instructions from the Chief Information Security Officer, SIRT, and iTAC Client Services Plan for compliance with the new data security and classification policy; support the data stewards as they define their compliance plans Plan for compliance with the new data security and classification policy; support the data stewards as they define their compliance plans Properly protect confidential data (especially SSNs), and eliminate them from systems and interfaces whenever possible Properly protect confidential data (especially SSNs), and eliminate them from systems and interfaces whenever possible Establish routine checks to identify and remove confidential data inadvertently stored on desktops and laptops Establish routine checks to identify and remove confidential data inadvertently stored on desktops and laptops Review physical work space security and implement enhanced security measures as appropriate Review physical work space security and implement enhanced security measures as appropriate Begin planning for an internal security risk assessment for FY2010 Begin planning for an internal security risk assessment for FY2010

13. 13 Goal 7: Enhance information systems resources Continue to invest in cost-effective professional development through multiple delivery methods: Continue to invest in cost-effective professional development through multiple delivery methods: Cross-training among team members Cross-training among team members New internal courses to be developed by staff New internal courses to be developed by staff Web-based, on-site, and off-site vendor trainings and conferences Web-based, on-site, and off-site vendor trainings and conferences Identify gaps in key skill areas and identify creative ways to address them Identify gaps in key skill areas and identify creative ways to address them Fill vacant positions in a timely manner (budget permitting) Fill vacant positions in a timely manner (budget permitting) Enhance computing and communications resources (budget permitting) Enhance computing and communications resources (budget permitting)

14. 14 Goal 8: Enhance customer service Continue to assess and adjust FTE utilization across development teams as appropriate Continue to assess and adjust FTE utilization across development teams as appropriate Conduct listening tour with key customer offices; develop and implement strategies to address areas needing improvement Conduct listening tour with key customer offices; develop and implement strategies to address areas needing improvement Continue to: Seek to clearly understand requirements, business objectives, and processes Utilize Remedy (or other tool as instructed) to manage and communicate status of service requests Utilize Remedy (or other tool as instructed) to manage and communicate status of service requests Provide timely updates to customers on progress and issues Provide timely updates to customers on progress and issues Provide service in a timely and courteous manner Be an effective liaison for clients, co-workers, other IT staff Strive for a win-win solution for all concerned Offer creative solutions to problems Offer creative solutions to problems

15. 15 Goal 8: Help make K-State a great place to work Be a proud and positive member of your team, department, and university Support and participate in departmental and central IT events and social activities Promote teamwork and camaraderie Value and support diversity in the workplace Recognize and value the contributions of others Embrace change