1. TakeOut Express (Milestone 4) Presented by: Yunfei, Ether, Ensong, Amaraporn, Chun, & Jeremy

2. Overview The idea behind TakeOut Express Problems with the existing service Summary and goals behind scenarios of actual use Lo-Fi prototype walk-through Major problems found Recommendations for addressing the problems uncovered during testing

3. Ideas behind TakeOut Express What is Takeout Express? Problems with the existing delivery service What makes Takeout Express different and better?

4. Scenarios Scenario 1 Find hours of operation (P.F. Chang) and delivery fee, and create an account with Takeout Express Scenario 2 Login, order 2 items from P.F. Chang, and logout Scenario 3 1) Login, order 1 item from Olive Garden and 2 items from P.F. Chang 2) Before placing the order, delete an item from P.F. Chang, then place the order and logout

5. Lo-fi prototype Homepage

6. Lo-fi prototype Create Account

7. Lo-fi prototype Search

8. Lo-fi prototype Food Type List of Restaurants

9. Lo-fi prototype Restaurant Name

10. Lo-fi prototype Restaurant and Menu

11. Lo-fi prototype My Order

12. Lo-fi prototype Add Special Request No Onion

13. Lo-fi prototype Checkout

14. Lo-fi prototype Order Confirmation

15. Problems found The first page is boring. Like to see more graphics It’s okay to be flashy, fancy and catchy

16. Problems found (continued) How much do you charge??? No info about our delivery fee on first page. Should be upfront about this Where is $?

17. Problems found (continued) “Become a member” is too small User had a hard time finding it It should not be grouped with login

18. Problems found (continued) Menu layout is confusing Not in any particular order Would like to see all lists in one page ( scrollable)

19. Problems found (continued) No description about each dish Maybe include a picture of dish

20. Problems found (continued) Confused with “Continue order” & “Place order” Don’t know what’s the difference Not sure which one to choose to continue Not sure what will happen if pick the wrong one

21. Recommendations Modify the homepage More graphics More appealing use of color Place fee information on homepage Modify the “Become a Member” button Make it more intuitive for new users Easier to see (ie.fonts, color) Separate “Become a Member” from “Login”

22. Recommendations Modify the restaurants menu Place all menus in one scrollable list Items in alphabetical order Add pictures of the food Add description of the food Change the “Place Order” button to “Check Out” Modify the “Delete” function Incorporate it into the “My Order” box Possibly add a “Modify” button as well

23. Summary Low-fi prototyping allows us to see different perspectives Able to gain valuable insight into process functionalities Functions we thought were intuitive, were actually confusing User testing and observations have allowed us to design a better and more user-friendly service/website.

24. Questions?