1. Listening & Responding
HCOM-100
(Beebe & Ives, 2004, pg102)

2. Communication Principles
(Beebe & Ives, 2004, pg105)

3. Listening & Responding Preview
The principle of Listening and Responding
How we listen
Listening goals
Listening barriers
Listening skills
Responding skills
Responding with Empathy

4. What You Do With Your Communication Time
Speak = 30%
Read = 16%
Write = 9%
Listen = 45%
(Beebe & Ives, 2004, pg 104)

5. How we Listen Listening v. Hearing Selecting Attending Understanding
Remembering
Responding
(Bachin & Beck, 1985, pg10)

6. Listening Barriers Self Barriers Self focus Emotional noise Criticism
(Beebe & Ives, 2004, pg109)

7. Listening Barriers Information Processing Barriers Processing rate
Information Overload
Receiver apprehension

8. Listening Barriers
Context Barriers
Barriers of time and place
noise

9. Listening Skills Stop: Turn Off Competing Messages
Decentering
Look: Listen With Your Eyes
Listen: Understand Details and Ideas
Identify your listening goal
Mentally summarize the details
Link Message details with major idea
Practice
Transform barriers into goals

10. Responding Skills Be Descriptive Be Timely Be Brief Be Useful
Be Active

11. Responding with Empathy
Emotional Intelligence
Understanding Your Partner’s Feelings
Ask Appropriate Questions
Paraphrase the Content
Paraphrase Emotions
(Beebe & Ives, 2004, pg119)

12. What questions do you have?
Homework:
1.) Reading?
2.) Turn in Assignments?