1. 1 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID Managing Borderless Networks with CiscoWorks LMS LMS Webinar Series

2. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 2 Some Webex Tips All participants will be placed on mute to avoid any unwanted noise during the presentations Use the Q and A window to ask questions If you are having technical difficulties, audio or visual, please use the Q and A window and we will try and fix them The presentation will be recorded for future playback and so you can share it with your peers A short survey will be sent at the end of the presentation, please provide your feedback

3. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 3 Agenda Borderless Networks Overview Network Management Challenges Managing Borderless Networks with CiscoWorks LMS Introducing LMS 4.0 – A “New” Management Paradigm For More Information

4. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 4 Borderless Networks Connect More Closely with Your Customer, Partner, Workforce Accelerate growth by integrating innovations into the business process— bringing interactions faster to the customer. Harness Video as the agent of change to realize closer customer contact, enhance customer experience and customer loyalty. Transform the workspace experience and increase productivity. Automate business processes to drive down costs.

5. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 5 Cisco Architectural Approach Borderless Networks Collaboration Virtualization Product Portfolio Desktop Virtualization Multistream Video WAAS Wireless Switching Routing Security Policy

6. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 6 Gain visibility and knowledge of ALL network assets and connectivity - what, who, where Some Challenges in Managing Borderless Networks… Identify, troubleshoot and remediate problems before they are service and end user impacting Understand the impact of network changes and comply with regulatory requirements – what, who, when, why Simplify the deployment of new Cisco platforms and technologies

7. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 7 Simplifies Deployment of New Technologies Delivers Complete Life Cycle Management Managing Borderless Networks with CiscoWorks LMS Insert here a graphic that indicates where product fits, key roles, key technologies, etc. Placeholder Specifications: Image size can range from 2-4 in. wide and 2- 5.75 in. high., 72-150 dpi, RGB, png format (necessary for transparent backgrounds similar to slide 6) or jpg (if rectangular image) Product Portfolio User / Network Services Wired/Wireless Convergence Mobility Performance Policy Energy Management Identity Medianet Third-party ISVs -CMdb -Troubleticketing -Enterprise Fault Management -NCCM -Performance Management Location Border Device Border Application Border Management CiscoWorks LMS -Monitor/Troubleshooting -Configuration Management -Performance Management -Life Cycle Management -Reporting CiscoWorks LMS provides a single platform for enabling “end-to-end” management of borderless networks Provides Comprehensive Device Coverage Integrates via Open Extensible Framework

8. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 8 Complete Lifecycle Management CiscoWorks LMS helps automate the day-to-day tasks associated with managing an end-to-end network Discover Manage Monitor Troubleshoot Remediate Optimize Quickly discover all network elements Create common device list – for all managed elements Collect inventory details and backup all device configurations Deploy configuration changes and image updates Maintain device config consistent with Corp policy and best practices Provide visibility of all network changes – config, inventory Proactively monitor network faults and performance Identifying problems before they are service impacting Quickly isolate and identify network problems Problem isolation with drill down for root cause analysis Quickly fix problems through automated or manual intervention Best practices and discrepancy checking with automated fix to prevent problems before they are service impacting Review and modify NM processes to improve manageability improving network availability while lowering OPEX

9. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 9 Simplify the Deployment of New Technologies CiscoWorks LMS simplifies the deployment of Cisco value-added technologies Simplifies the setup and usage of advanced troubleshooting capabilities Embedded Event Manager, Generic Online Diagnostics, Smart Call Home Provides support for the managing platform specific technologies Virtual Switching Services, Auto Smart Ports, Service Ready Engine (SRE), Data Center Services Node (DSN) Enables end-to-end deployment, monitoring and troubleshooting of new Cisco networking technologies -Readiness assessment – is the network infrastructure capable of supporting a new technology -Configuration – setup of technology across the network infrastructure -Monitoring and Troubleshooting – how is the technology working EnergyWise, Virtual Routing and Forwarding, CISF, Identity

10. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 10 Support for over 500 Cisco device families Routers, Switches, Firewalls, Service Blades, Access Points Data Center, Campus, Branch Comprehensive Device Coverage CiscoWorks LMS provides the most complete and comprehensive management support for Cisco devices in a borderless network Data Center (Nexus 7000 Series) Nexus 7000 Nexus 5000 Nexus 1000 Enterprise Campus & WAN Edge (Cisco Catalyst switches Cisco 7x00, ASR 1000 and 10000 Series) Cisco 6500 Cisco 4500 Cisco 3560/ 3750 Cisco 2960 Cisco 7600 Cisco ASR1000 Enterprise Branch (Integrated Services Routers) Cisco 3800 Cisco 800 Cisco 1800 Cisco 2800 Day-one device support initiative Ensures all new platforms are supported the day they ship (recent examples; Nexus, ISR-G2, 2k-S, 3k-X)

11. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 11 Open Extensible Framework CiscoWorks LMS provides integration and open access to its’ data rich models Common use cases Import device list from third party discovery – reduces the load and need to run multiple network discoveries Inventory export to populate (federate) CMDb – reduces polling for Cisco detailed device information and configurations Scheduled configuration push to close trouble ticket via CWCLI – allows integration to auto remediate configuration change Methods available Light-weight cross launching from the CiscoWorks Portal Integration of CiscoWorks functionality within third- party applications Data level integration via ODBC interface North and Southbound integration

12. 12 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID CiscoWorks LMS 4.0 “A New Management Paradigm”

13. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 13 CiscoWorks LMS 4.0 Release Goals and Objectives Cisco Differentiation Facilitate adoption and stickiness of Cisco technologies – Identity, EnergyWise, Stack Power, Smart Install, Auto Smartports Ease-of-Use and Ease-of-Operations Significantly address #1 customer issue with LMS – usability Context & Relevance Extensible framework to leverage Cisco’s solutions and best practices knowledge

14. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 14 CiscoWorks LMS 4.0 Usability Highlights Improved navigation; Workflow-based user experience Move from Application to Functional partitioning; flattened navigation to reduce “feature hunting” Significantly reduced # of windows and pop-ups New portlets, dashboards and mouse-overs Fewer clicks to get to the details Simplified set-up Setup wizards and guided workflows for easy installation (Installs in 1/3 time of LMS 3.2) ‘Informational vs. mechanical’ help; Video help CiscoWorks LMS 4.0 has made significant changes and improvements to overall usability and user experience New Look and Feel New User Interface and User Experience standards based on Web 2.0 paradigms

15. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 15 Monitoring and Troubleshooting Out-of-the-box default settings enable immediate monitoring and troubleshooting to quickly isolate network problems Contextual dashboards and troubleshooting views Centralized alarm & event browsers Event forensics and annotations Cisco NAM integration Automated health and event monitoring Cisco IP – PSIRT, EoX, Contract Center

16. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 16 Configuration Management CiscoWorks LMS 4.0 provides complete configuration management capabilities including; inventory, config archive, software image management and change management Step-by-step workflows based on Cisco validated-designs help ensure error-free deployment of new technologies and services Cisco Best Practices Configuration Templates Deploy full or partial device configurations based on Cisco validated design templates Extensible configuration library Cisco Configuration Professional (CCP) Integration Assist with multi-device deployment of CCP generated configuration files Leverages LMS Configuration Template features

17. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 17 Introducing LMS Work Centers “Provides an extensible framework enabling large-scale lifecycle management of Cisco technologies and solutions” Highlight key Cisco technologies and solutions Simplify technology and solution adoption Centrally organizes Day 1-to-n management tasks Contextual status & monitoring dashboards Readiness assessment and remediation Instructional configuration workflows

18. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 18 Case Study Fortune 500 Financial Institution “Using LMS we have a better control of our network. We have increased our productivity by delegating some recurring tasks. I can’t imagine today managing our network without LMS Network Administrator. “LMS is a very rich product, with very powerful features. After the initial configuration and customization effort, the on-going maintenance work of the LMS platform is minimal.” NM Systems Administrator CHALLENGES Optimize and secure day-to-day network operations – do more with less Enforce device compliance with in-house standards Ensure business continuity by proactively monitoring critical devices Provide tools to improve client teams’ productivity RESULTS Configuration archive ensures all device configurations are automatically backed up and kept up-to-date, enabling quick rollback and recovery. User tracking allows network engineers to understand quickly how users, end-hosts, and phones are connected to the network significantly reducing connectivity troubleshooting time. Network engineers are able to enforce configuration rules and ensure best practices with corporate policies. Solution: CiscoWorks LMS Large financial institution, 8500 offices in 86 countries worldwide, Cisco 35xx, 45xx, 65xx and IP Telephony

19. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 19 Case Study Global Retailer “Standardizing on CiscoWorks as a global management platform for all sites and data centers reduces overall costs and provides visibility into our global networking assets…” —Network Administrator CHALLENGES Consolidate tools, and manage the global network Improve visibility of network assets, and control operational efficiencies Capability to isolate and troubleshoot performance problems quickly RESULTS Standardizing functionality on all three Network Operation Centers and using a common set of management processes will improve network availability and network management staff’s efficiency, lowering overall Operating Expenditures (OPEX). Enforcing auto configure on all network devices will save at least 50% of device set-up time. Improvements in maintaining and monitoring network availability for webshop (where they have several thousands of customers/hour) will also result in significant cost savings Solution: CiscoWorks LMS Large global retailer, 298 stores in 36 countries, 10,000+ Cisco networking devices

20. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 20 Customer Feedback on LMS 4.0 Early feedback from beta “The Navigation and ease of use is incredible. I really like the way everything just smoothly transitions from one screen to the next. I like how the menu's at the top are setup so it is easy to navigate from one place to the next without having to go back to one dashboard screen.” Network Engineer Large Healthcare Customer “– this release is big, best, brilliant and will be warm welcomed by all our clients (it’s even difficult for me to pin-point errors because I just love it). I like reporting part more than any other thing – it only needs one or two touches from my point of view and that I have shared with you” Cisco Partner “ The getting started workflow significantly saved us time in setup and getting immediate value out of LMS 4.0 and is a big improvement over previous versions. Out-of-the-box monitoring of Cisco and non-Cisco devices puts LMS on par with other SNMP-based products we are using.” Network Administrator Large Manufacturing Customer

21. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 21 Cisco Advanced Services Network Management Architecture Operational Excellence Configuration & Compliance Management Technology Operational Readiness Solution Deployment Operational Process Improvement NMS Optimization

22. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 22 Cisco Advanced Services Cisco Advanced Services provides complete architecture, design, deployment and optimization services to efficiently deploy LMS 4.0 to meet your needs and quickly get you up and running Design Services prescribe how LMS 4.0 can be deployed to meet your organization and business requirements Build Services efficiently deploy LMS 4.0 so you’re up and running quickly Optimization Services provide ongoing recommendations and support in maintaining your LMS 4.0 investment Network Management Architecture Review & Roadmap assures necessary tools in place to operate Cisco technologies

23. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 23 Summary and Key Takeaways CiscoWorks LMS provides an end-to-end suite of functionality for managing Borderless Networks end-to- end that improves network availability while lowering Operational Expenditures LMS 4.0 is a significant new release that introduces major improvements in usability simplifying the deployment and day-to-day management of Cisco platforms and technologies Intuitive user experience via functional partitioning aligned with the way operators do their job Out-of-the-box monitoring, troubleshooting and configuration templates provides immediate value WorkCenters simplify the deployment and management of Cisco technologies

24. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 24 For More Information External: www.cisco.com/go/lms www.cisco.com/go/lms Advanced Services: http://www.cisco.com/en/US/products/ps6897/serv_group_home.html Webinar Series Information http://www.cisco.com/web/learning/le31/le46/nmtg_training/LMS_4.0_Webinar_Series_External_Schedule.htm For general questions or to enroll in the CiscoWorks Customer Intimacy program: ask-lms-team@cisco.com

25. © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 25