1. SAP Solution Manager Implementation of mySAP Business Suite
Anja Schindler Service & Support – Product Management SAP America

2. SAP's Implementation Offerings today
Agenda
SAP's Implementation Offerings today
SAP Solution Manager – Overview
Additional Information

3. SAP Solution Manager
SAP Solution Manager is the customer platform for efficient implementation and operation of SAP solutions
On-site platform to support key implementation actitivities
Including key ASAP concepts
Enhanced concepts to encompass the specifics of mySAP.com implementations
Integrated platform to support implementation and operation of SAP solution

4. What is different to ValueSAP?
ValueSAP Edition 2
SAP Solution Manager
Methodology/Roadmaps
ASAP Methodology
One roadmap for implementation aspects
Other roadmaps available (Global Template / Rollout, Upgrade, ...)
Methodology/Roadmaps
ASAP Methodology
Functional and technical roadmaps
Product-related information included
Alignment with SAP Services
Content
Reference Structures
Business Process Procedures
Test Scenarios
Pre-defined Questions
Content
Process-based structure (Implementation Content)
Scenario documentation
Configuration Guide
Tools
Q&Adb
Masterlists
Implementation Assistant  Focus: Project management
Tools
Scoping and Blueprint functionality
Process-oriented configuration and testing  Customizing Distribution  Test Workbench
Graphical front-end to access Roadmaps  Focus: Project administration

5. SAP Solution Manager: What It Is/Is Not
It is NOT
It IS
Replacement of ASAP Methodology
Replacement of ValueSAP tool platform
Tool for only Service and Support
Central platform to support efficient implementation & operation of SAP solutions at customer’s site
Replacement of all existing SAP implementation tools
Onsite platform that supports key implementation activities from the Business Blueprint phase to Operation:
replacing Implementation Assistant, Q&Adb & BPML
Integrating with customizing and testing tools and technologies
PC-based application
WebAS based Add-on that includes multiple transactions to support key activities in implemtation and operation

6. Benefits Supports key implementation activities on a process basis:
Central point of access for key implementation activities
Process-driven blueprint, configuration and testing approach
Central repository for documentation and issues
Implementation content to facilitate the solution design (new scenarios available for mySAP CRM, mySAP SCM, mySAP SRM in July 2003)
Unique customizing distribution and comparison features
Support of global template projects
Full alignment with SAP services including future process based services
Supports operations and continuous improvement phase
Reduction of TCO
Solution monitoring including business process monitoring
Automatic reporting of system performance KPI's
Automatic notification when support services are needed
Integration into SAP back office through SAP EarlyWatch Alert (EWA)
Full support desk functionality with SAP back office integration

7. SAP Solution Manager – Release Strategy at a Glance
01/2003
04/2003
07/2003
10/2003
04/2004
EoS: End of Shipment
EoM: End of Maintenance
Unrestricted shipment
Restricted shipment
SAP Solution Manager 2.1 (on 4.x)
EoM:
SAP Solution Manager 2.1 (on SAP Web AS 6.10)
EoS:
EoM:
Implementation technology and content included
SAP Solution Manager 2.2 (on SAP Web AS 6.20)
EoS:
EoM:
Ramp-Up Phase
SAP Solution Manager 3.1 – Web AS 6.20
Recommendations for our customers:
New Installations:  2.2
Existing Installations:  2.2 for advanced business process monitoring and/or to support implementation projects Otherwise 2.1 is also feasible.
Unrestricted shipment of SAP Solution Manager 3.1 will start after successful Ramp-Up

8. Current Status Value SAP Edition 2
ValueSAP – Edition 2 Shipment and Maintenance
Automated shipment with SAP software packages stopped mid-2002
Ordering via SAP Service Marketplace (Knowledge Catalog) stopped end of 2002
Maintenance (technical support) will stop by end of Q2/2003
Training Offerings
ValueSAP training will fade out by end of Q2/2003 (depending on regional demand)

9. Transitioning at a Glance
Transition / Migration from ValueSAP Edition 2 toolset to SAP Solution Manager
Migration capabilities are available to migrate to SAP Solution Manager 2.2 and 3.1
Data migration of Q&Adb data only!
For more details, please see
SAP Note:

10. SAP‘s Implementation Offerings Today
Agenda
SAP‘s Implementation Offerings
Today
SAP Solution Manager – Overview
Additional Information
SAP AG 2002, SAP Solution Manager 10

11. SAP Solution Manager as a Central Platform
Customer‘s System Landscape
SCM
3.1I
4.5B
Legacy
CRM
CUS
4.6C
SCM
3.1I
4.5B
Legacy
CRM
CUS
4.6C
SCM
3.1I
4.5B
Legacy
CRM
CUS
4.6C
QAS
Solution Monitoring
Service Delivery
DEV
Integrated Testing
Process-oriented configuation
Message Handling
PRD
Solution Landscape
Solution Manager

12. SAP Solution Manager at a Glance
Customer Platform for Implementation and Operation of SAP Solutions
SAP Solution Manager
Implementation
Operations
Functional Implementation
Services for Operations
Providing tools, content,
procedures and services
to implement and operate
your SAP solutions
Technical Implementation
Solution Monitoring
Implementation of
Operations
Support Desk

13. SAP Solution Manager – Functional Implementation
SAP Solution Manager in Implementation
Project phase
Project Preparation
Business Blueprint
Realization
Final preparation
Go Live &
Support
Customizing
synchronization
End user
Training and
documentation
Project
definition
Define Business Blueprint
Configuration
Define system
landscape
Data transfer
Project activities
Developments (3.1)
Authorization
Focus of tool support
Testing
Project Administration
Cross
functions
Solution Manager for Implementation
Procedure Model“ (Roadmaps)
Focus: product-specific information; no project management
Knowledge transfer to project team and technical implementation aspects are key elements
Available services aligned with the Procedure Model
Implementation Content
Implementation content as initial input for a process driven design of a customer solution
Intial focus: mySAP CRM and mySAP SCM implementations
Tools
Basic ASAP tools (Blueprint and Masterlist functionality)
Integrated use of customizing and test tools
Focus: scoping, process-oriented configuration and testing, status and issue tracking
Message Handling / Reporting
Roadmaps

14. Process-Oriented Scoping of a Customer Solution
Initial template / scenario
Mobile Sales
Internet Sales
Order to Cash
Collaborative
Planning
SAP Solution Manager
Customer-Specific
Solution
Implementation
Content

15. Process-Oriented Configuration and Testing
Configuration in IMGs
Using BCSet technology
SAP Solution Manager
Customer-Specific
Solution
Prepare test plans
Test execution e.g using CATTs

16. Customizing Distribution
The Challenge
Customizing of certain objects needs to be in sync across systems
Existing customizing (e.g. of SAP R/3) should be reused in other systems (e.g. SAP CRM)
Avoid redundant customizing activities within a solution landscape

17. Customizing Distribution
DEV
Transport
R/3
QAS
Transport
R/3
PRD
Central System
Customizing Data
Predefined List of
Synchronizing Objects
Customizing
Distribution
CRM
DEV
Transport
CRM
QAS
Transport
CRM
PRD
APO
DEV
Transport
APO
QAS
Transport
APO
PRD
...
DEV
Transport
...
QAS
Transport
...
PRD
You often have to synchronize selected customizing settings in various systems in a system landscape. You can use the Customizing Distribution to synchronize customizing settings in a source system (e.g. SAP R/3) with the customizing settings in the target systems (e.g. an SAP CRM system) in a SAP system landscape.
Customizing Distribution also creates transport requests, to transport customizing changes from the development systems into the quality assurance and production systems. Customizing Distribution is performed in development systems. To transport to a quality assurance and production system later, release the associated transport requests. This ensures that the customizing settings are synchronized in all subsequent systems, not just the development system.
Certain customizing objects which must be synchronized in a development landscape are predefined in the system (Synchronization Objects). You can select synchronization objects and other customizing objects for the distribution with the Synchronization Group Editor. When you change objects in the source system, the Customizing Distribution starts a process which transfers the changes into the target system.
The system which is the reference for the Customizing Distribution is also referred to as the source system in the system landscape. This is usually an SAP R/3 System. All other systems in your landscape are referred to as target systems and are synchronized with the source system.

18. Customizing Distribution – Basic Functions
Setting up Customizing Distribution
For selected projects
For defined system landscapes
For selected customizing objects
Editor for Synchronization Groups
Definition of specific customizing objects which are relevant for distribution
Distribution Scenarios
Delta Customizing
Initial Customizing
Manual Customizing Distribution via Transport Request
Activation Logs
Overview of customizing distribution objects
Error messages

19. Global Template / Rollout Approach
Global Elements
Local Elements
Documen-
tation
Country
versions
Local
develop-
ments
Master data
documents
IMG structures
and settings
Local
processes
Global
customer
developments
Organiza-
tional structure
Global and inte- grated processes 30 30 30

20. Template Development & Rollout
Enterprise Implementation Program
Master / Template project
SZ1
SZ2
SZ3 T3 T2
Master / Template project T1
Template Scope
Template entwickeln
Template entwickeln
Template Configur.
First (pilot) Rollout
Versioning concept to control/track changes in templates
Implementation project 2
Implementation project 1
Re-use at
rollout sites
Implementation projects
Maintenance

21. SAP Solution Manager – Roadmaps at a Glance
Implementation Methodology Provided Through Roadmaps
Implementation Roadmap for mySAP Business Suite
Target Group: Project Managers, Functional Implementation Team (Application Consultants)
Including latest content updates
Milestone/synch points concept and alignment of support services
Solution Management Roadmap
Target Group: Technical Implementation Team (Technical Consultants)
Some content updates
Milestone/synch points concept and support services aligned
Global Template Roadmap:
Target Group: Program / Project Managers
Roadmap content adapted to SAP Solution Manager usage

22. Roadmap Features 2.2 Release: Graphical entry screen
Project-independent use
Project-specific use
Features available for project-specific use
(1) Status and notes
(2) Upload Project Documents
(3) Create Messages
(4) Limited reporting capabilities
Download in HTML
Filter and user-specific settings

23. Other Features at a Glance
Implementation content / Business Blueprint
Copy&Paste functionality in structure
Search and where-used function - Implementation Content
Integrated component-view (similar to Solution Composer)
Download of implementation content via SAP Service Marketplace
Redesigned System Landscape Administration
New transaction (SMSY) to maintain system landscape
Unified repository to maintain logical systems and solution landscapes for implementation and operations
Central RFC generation capabilities
Other features
Migration capabilities from ValueSAP Edition 2 (Q&Adb data only)
Data hand-over to operations (system landscape information and process scope)
Other usability improvements
Revised roles and adjusted authorization concept

24. SAP‘s Implementation Offerings Today and Tomorrow
Agenda
SAP‘s Implementation Offerings
Today and Tomorrow
SAP Solution Manager – Overview
Additional Information
SAP AG 2002, SAP Solution Manager 24

25. SAP Solution Manager Services and Training
SAP Solution Manager Starter Pack - technical installation of the SAP Solution Manager and onsite training sessions delivered by certified experts (SAP/Partner)
SAP Solution Manager Enabling Service for basic set up of SAP Solution Manager (ready for Service Delivery) covered by SAP Standard Support
Workshop TSLM10 for technical installation and features
Course SMI310 SAP Solution Manager - Implementation tools in detail
3 days class based on SAP Solution Manager 2.2 release
Course ADM106 for Advanced System Monitoring with SAP Solution Manager
SAP Solution Manager – Learning Maps at alias:
Role specific (application consultant, project manager, ...) eLearning
General "Getting started" information to prepare for a project
Onsite Usage Workshop: on demand

26. SAP Solution Manager – Learning Maps at a Glance
The Learning Maps are tailored to specific roles: Implementation Team (Project Manager, Solution Consultant, Development Consultant),Technology Consultant and Support Team Member
For each role-specific Learning Map, a dedicated list of learning objects is provided
There is a classification of the learning objects in Must Know and Nice to Know units
In total, ca. 20 Learning Objects exist
You can test your knowledge/ skill level using the Self Test

27. Additional Information
SAP Solution Manager PPTs:
SAP Solution Manager – Overview
Implementation at a Glance
Use in Ramp-up
SAP Solution Manager - Tutorial
SAP Solution Manager - Online Help (on tool CD)
SAP Solution Manager - Installation Guide (alias: instguides)
SAP Solution Manager - Learning Maps: RKT-SOLMAN
Important Links on SAPNet / Service Marketplace:
SAP Solution Manager - Homepage:
SAP Solution Manager - Best Practice:
SAP Solution Manager - Learning Maps:
SAP Solution Manager - StarterPack:
Latest Implementation Roadmaps:
SAP Note (Release Strategy – Solution Manager):
SAPNet R/3 Front-End: SV-SMG-*
SAP AG 2002, SAP Solution Manager 27

28. Living Proof: Successes and Experiences
“The main driver in choosing the SAP Solution Manager was the convincing concept of an integrated platform that manages implementation and operations of mySAP.com, leveraging latest state-of-the-art implementation technologies.”
Wolfgang Trabant, Project Manager, Methodology
“There is no better way to control customizing in heterogenous system landscapes than with the integrated use of SAP Solution Manager’s customizing distribution functionality. Today, we have 9 development systems that are controlled by the SAP Solution Manager.”
André Moers, B/S/H/, SAP Technology / Information Technology
“We use the SAP Solution Manager as the central repository for all project documentation. The integrated use of SAP Knowledge Ware- house provides advanced document management capabilities and control that leads to time savings in the project.”
Bernhard Thoma, SAP Consulting Manager at MAN
“Our business is one hundred percent compliant with the capabilities of mySAP CRM. Using the implementation content provided within the SAP Solution Manager is more than just documentation or a prototype, it actually represented the groundwork for our productive system.“
Theo Kraus, CIO