1. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 11 Ron MacLean

2. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 22 Overview Today’s Business Challenges Emergence of ASPs The USi Solution Products Power People Promise

3. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 33 Today’s Information Technology Challenges in the Government…. Large Up-Front Capital & Implementation Costs…. ….with Hidden Operational & Support Costs! Inability to Recruit & Keep Key Technical Talent…. ….and Can’t Afford Huge Consulting Fees! Challenge to Maintain Legacy Applications.… ….while Implementing New Projects! Support Growing Networked Computing Environment… ….with Better Security, Performance, & Reliability

4. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 44 1980’s 1990’s 2000’s Build it yourself. Buy a packaged application. Buy it as a service. Why am I buying & fixing the wheel? Why am I re-inventing the wheel? How do I get my application? Evolution of the Applications Market

5. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 55 “An ASP manages and delivers application capabilities to multiple entities from a data center across a wide area network.” ASP Consortium Application Service Providers

6. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 66 Low RISK delivery USi Optimized Service Model ‘Traditional Product’ Model Single responsibility Guaranteed availability functionality, and delivery One provider for all components and services Low capital investment Purchase hardware Purchase software Purchase/perform implementation Design & install network Manage multiple warranties Internally integrate & operate Fragmented accountability: - Software Vendor - Consulting Firms - Hardware Manufacturers

7. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 77 (Source: The Phillips Group, 6/00) Enterprise Customers’ Reasons for Using ASPs Applications Expertise & Support Lack of Internal Resources Faster Implementations Guaranteed Performance SLAs Free-Up Internal Resources Lower Total Cost of Ownership More Predictable Timeframe More Application Integration Access to Leading Applications Attribute Importance Significant Value In The ASP Model for Enterprise Customers...

8. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 88 Source: 2000 Global IT Study, North America results, N = 1,022 IT professionals % ASP Demand by Industry

9. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 99 CIO Survey Shows High Satisfaction with ASPs

10. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 10  ASP Market Forecasts

11. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 11  Today 1% of companies use application hosting. By 2003, it will reach 22% of all applications purchased. December, 1999 The ASP model has captured the attention of Fortune 1000 companies as a way to speed the delivery of applications throughout their far-flung organizations. March, 2000...the ASP service signifies a major computing revolution, with the power to dramatically redraw today's IT ecosystem… January, 2000 Internet Research Group (IRG ) What the Analysts Say …

12. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 12  “Two-thirds of our applications will be sold as a service in three years.” Larry Ellison, CEO Oracle “My Opinion: you won’t be buying computers or software anymore… you’ll rent from a service provider.” Scott McNealy, CEO Sun Microsystems “Within ten years, all software will be sold as services, not as boxed product.” Steve Ballmer, CEO Microsoft What the Industry Says …

13. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 13  We Are the Leader Today USinternetworking$100 million TriZetto Group $54 million 2/3 Oracle$54 million 4 Interliant$49 million 5QwestCyberSolutions$46 million 6Corio$43 million 7 eOnline $27 million 8IBM $26 million 9/10Surebridge $25 million 9/10EDS $25 million USinternetworking$110 million Qwest Cyber Solutions $100 million Interliant$40 million PeopleSoft$40 million Corio$33.5 million Breakaway Solutions$20 million Agilera $20 million Surebridge $17 million Telecomputing $11 million ManagedOps.com $10 million Gartner Group, May 2001 IDC, April 2001 World Wide ASP Revenue 2000

14. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 14  Market Share Application Service Providers: A Market Overview for Prospective Buyers Jupiter Media Metrix Confidential & Proprietary USinternetworking, Inc.© 2001

15. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 15  Applications & Databases Software Firms Computing Hardware Application Infrastructure Providers Data Centers Networked Communications Co-location Data Centers Ongoing Support Implementation Services IT Service Firms Components: Types of ASPs

16. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 16  USi Service Difference Ongoing Support Implementation Services Applications & Databases Computing Hardware Data Centers Networked Communications The USi Breakthrough

17. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 17  Clients = 208Clients = 208 Contracts >$400MContracts >$400M As of 1/2001 PRODUCTS POWER PEOPLE USi….The First Full Service ASP

18. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 18  USi Global Services Platform SM

19. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 19  USI View CENTERS NETWORKING ROUTERS SWITCHES LOAD BALANCING SERVER FIRE WALL DATABASES SERVER W/ MIRROR RAID USER FAST ETHERNET NETWORK INTRUSION DETECTION The Power: USi Global Services Platform SM

20. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 20  Protecting your data at every level... Client-specific security policy Redundant, optimized firewalls 24 x7 intrusion detection Continuous vulnerability testing External security assessments Layered physical security Disaster recovery and business resumption planning Dedicated security professionals USi Total Security Architecture

21. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 21  USi Partnerships Provide End-to-End Solutions “We believe the strength of an ASP will be tied to its chosen products and partners, and to its ability to provide end-to-end performance across all layers of the architecture.” - Gartner, 2000 Products Best of breed software Power GSP infrastructure People Consulting firms, systems integrators

22. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 22  End-to-End Accountability Fast and reliable delivery and management methodology Guaranteed SLA - 99.5% - 99.99% availability The Promise The Products. The Power. The People. Guaranteed.

23. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 23  Picked as one of Inter@ctive Week’s top 10 places to work … Specialized in ASP technology, delivery, and ongoing operations Years of Experience and success implementing solutions for diverse industries (200+ USi implementations) A Team Culture that takes total responsibility for client satisfaction The People: Focused on ASP Service

24. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 24  MyUSi Portal and Mobile Strategy Technical Goals: Desktop & Handheld (Palm OS and Pocket PC) Wireless AND docked viewing / synchronization Business Goals: Enhance sense of client control Improve client-USi co-management Reduce Trouble Ticket closure times

25. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 25  Distinct Culture Aligned to Deliver the ASP Promise Comprehensive Suite of Services based on Best-of-Breed Applications Specialized Platform and Service Delivery Methodology With a Guarantee of Excellence USi Service Difference

26. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 26  USi is ASP We created this business. We define it. We are the leader. We’re going to stay the leader.

27. Beth Wheeler Manager, ERP Client Management University of Maryland July 24, 2001

28. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 28  CLIENT Care Mission The mission of CLIENT Care is to nurture and expand the mutually successful relationship between USi and our CLIENTS through consistent, superior CLIENT service.

29. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 29  CLIENT Services Involvement CLIENT Executive involvement from Kick-Off through life of contract Personalized team for University of Maryland supporting PeopleSoft production environments PeopleSoft expertise at functional and technical levels; Partnership with PeopleSoft Team Focused on CLIENT satisfaction, CAR (Client Assistance Request) management and exceeding SLA

30. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 30  CLIENT Care Coordination Power Users CLIENT Assistance Team (CAT/EST) Software Vendor Applications Engineering & ACE Support G E M C Network Operations Computer Operations Security Network Provider Maintenance Contractor Level 1/2Level 3Level 4 USi Response Team End Users Business Users

31. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 31  CLIENT Care Tools Easy access to CLIENT Care: Single Point of Contact for all inquiries Unique toll free Number Unique e-mail address Call Tracking: Single trouble ticket system allows CLIENT Services Staff to easily track and troubleshoot problems cross-organizationally through to root cause corrective action (RCCA) Ticket number provided to CLIENT in initial communication Ticket updated daily with current activity for client services staff Total visibility (Ownership) from first call to resolution ISO 9001 Certified: Documented procedures for call escalation and enhancements, standardized forms for documentation and follow up

32. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 32  Application Maintenance Provide an example of what’s included in my CLIENT Care support? Application support: resolution of PeopleSoft error messages and application bugs Functional Assistance: Answers for “how do I…?” type questions, and assistance with issues and concerns Report Assistance: 8 hours per month (this includes query assistance and minor modifications of standard delivered reports) Patches and fixes: As identifies, USi will apply patches and fixes for the CLIENT, with approval

33. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 33  Application Maintenance Provide an example of what’s NOT included in my CLIENT Care support? Data review: Data integrity, and review of data to ensure that appropriate information is tracked in PeopleSoft, including the review of data associated to fixes is the CLIENT’s responsibility. Chartfield updates: Addition of new vendors, accounts, departments, etc. Security Approvals: CLIENT’s are responsible for approving and reviewing security requests

34. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 34  USiView SM Monitoring USiView SM proactively and reactively monitors major components of a CLIENT’s solution including: network, hardware, operating system, database management system, platform software, application software and end-user functions. Standard and customized agents and scripts monitor for component failure, degraded performance and overall system health. Foglight monitors PeopleSoft specific application events such as Process Monitor, Query Serve sessions, App Serve sessions, number of users on system. The tool incorporates performance and troubleshooting feedback.

35. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 35  Monthly Client Care Meetings Service Request Created Report Service Request Resolution Performance Availability Report SEV1 Corrective Action Report Mean Time to Respond Trend Analysis Open CARs

36. PeopleSoft

37. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 37  The Solutions to Meet the Challenge Enterprise iMAP Solution Complete offering of services including hardware, network, implementation, and Client Care for customers who require specialized solutions iRamp Solution Offering that transitions a client’s production system to our Data Center with ongoing Client Care support

38. Copyright 2001, USinternetworking, Inc. Confidential & Proprietary Information 38  The Solutions to Meet the Challenge (cont.) i Host Solution  A value added application hosting solution, offering Database and System Administration support, as well as application system support Managed Development  An optional, managed development environment designed for use to support formal, non-production activities such as development, testing, staging, quality assurance and demonstration. Offered with all solutions, except Instant, customized to client requirements i Care  Solutions offering USi ITO services delivered using preferred integration partners (PWC, Accenture - formerly Andersen Consulting)