2. Essential values of care for use with individuals in care settings
OCR Cambridge National in
Health and Social Care
(Level 1/Level 2)
R021
Essential values of care for use with individuals in care settings
survey? On who has what…

3. What are my rights? Confidentiality Choice
Protection from abuse and harm
Equal and fair treatment
Consultation

4. If my rights are respected, I feel…
What are my rights?
If my rights are respected, I feel…
Empowered
Safe
Valued

5. What are my rights? What happens if my rights are ignored…
Staffordshire Hospital care scandal
Patient abuse at Winterbourne View
Concerns over quality of care at Castlebeck

6. Ensuring high standards of care
How do we ensure high standards of care in Health and Social Care settings?
Care Values
Service Users
Legislation
Policies and procedures

7. How do we keep service users safe?
Provision of hand cleansing gel
Hair tied back
Security pads on doors
No nail polish
Window locks
Increase in number of sinks with washing facilities
Appropriate protective clothing
Intercom systems
Posters showing handwashing guidance
No jewellery
Monitoring keys

8. Safeguarding the rights of service users
They are all vulnerable to abuse, due to their age or medical conditions.
We need to safeguard the rights of people who use health and social care services.
What do all of these people have in common?
Care practitioners have a duty of care which is determined and influenced by legislation.

9. You will… Understand how legislation impacts on care settings.
Understand how to support individuals to maintain their rights.
Understand how personal hygiene, safety and security measures protect individuals.
Understand the importance of the values of care and how they are applied.

10. Other OCR resources are available at www.ocr.org.uk
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